Lexus of Arlington

Haresh was kind , courteous, and thoroughly explained what was needed for my car. Great job! I always enjoy working with him. Thanks I cannot expect anything more. what was needed for my car. Great job! I always enjoy working with him. Thanks I cannot expect anything more. More

I would have rated them with a 5 as the buying process went smoothly. But it only came with one key (which I was unaware of until I went to leave with the car) and follow up from Edgar has not been good. went smoothly. But it only came with one key (which I was unaware of until I went to leave with the car) and follow up from Edgar has not been good. Said he would call back with in an hour. 72 hours later, I had to reach out to him. Also, found out after the fact that Kamil pulled a 'hard credit check' when we were not financing a loan through him. We were refinancing our mortgage so this posed a problem, as requesting 'credit check' lowered our credit score. Called him on Monday 2/21, said he would have a manager get back with me. No one did. Tried reaching out to GM, Marcin. His main line voice mail box is full which is unsatisfactory for a GM. I've sent two emails to him without a response. I don't think Marcin cares about his customers! This went from a simple problem of getting me a second key to lack of communication which made me change my rating from a 5 to 2. COMMUNICATION IS EXTREMELY POOR. I feel since I made a purchase and it was only a used car(which was a big expense for us), that no one there cares. I've since had to go purchase another key on my own, an additional expense I was not wanting to incur. Marcin's lack of communication is making me want to contact Rohrman Midwest Executive offices. Unless something changes, I will not recommend this dealership to anyone. 'The Largest Lexus dealer in the Nation' and the poor leadership. More

My service advisor, Matt Librizzi was and is outstanding. He is positive, explains everything, and a pleasure. The work was done quickly and I was on my way. He is positive, explains everything, and a pleasure. The work was done quickly and I was on my way. More

My advisor Haresh always takes exceptional care of my vehicle. I have been working with him for over 5 years. I trust him and his experience. vehicle. I have been working with him for over 5 years. I trust him and his experience. More

Haresh is very good and caring person. I am working with him for over 5 years. I trust him. I wish him well and hope he keep on good work. him for over 5 years. I trust him. I wish him well and hope he keep on good work. More

I had issue with RX350 2008 about cruise control. I called lexus of Arlington for part. I was assisted in a timely manner and I was informed by text for next available appointment and confirmed my appo called lexus of Arlington for part. I was assisted in a timely manner and I was informed by text for next available appointment and confirmed my appointment by text message. The work was done promptly. Mr. Tarvedi was very helpful to get it done promptly. I was offered discount. I was made aware of what else is coming due in near future. More

I had an appointment to buy a vehicle, talked with Mark twice the day of my appointment. Drove 90 miles arrived and was told the vehicle was sold the night before. twice the day of my appointment. Drove 90 miles arrived and was told the vehicle was sold the night before. More

Great, Convenient service with no appointment schedule I came in and received adequate service at a fair price. I am grateful for services provided by Lexus and for all the attention to detail towards their came in and received adequate service at a fair price. I am grateful for services provided by Lexus and for all the attention to detail towards their Lexus customers. More

Adriana Cerlat was very friendly, upfront and knowledgeable. She was trying to help us in every way possible. The dealership facility is amazing. Super clean, well equipped with everything that L knowledgeable. She was trying to help us in every way possible. The dealership facility is amazing. Super clean, well equipped with everything that Lexus customers would need. More

Service was excellent. Haresh was professional and efficient and explained the needed (and not needed) in plain English. Great job on his part and the mechanics who worked on the car. Thanks efficient and explained the needed (and not needed) in plain English. Great job on his part and the mechanics who worked on the car. Thanks More