Lexus of Arlington

Adriana provided outstanding service and was a pleasure to work with. She is extremely knowledgeable and responsive - can't say enough great things about her. to work with. She is extremely knowledgeable and responsive - can't say enough great things about her. More

Brought our 2013 RX 350 in for a 60,000 mile service spoke to Tom Prondzinski all work discussed was completed on time w/ Tom creating a Customer Service Relationship RX was serviced 100%.With Tom as spoke to Tom Prondzinski all work discussed was completed on time w/ Tom creating a Customer Service Relationship RX was serviced 100%.With Tom as an employee at Arlington Lexus you will never have a worry,Customer Service, Mechanical Expertise 10 on a scale, we are glad we are car buyer’s and service customer’s of Arlington Lexus. Again compliment’s to all. More

Haresh was great but when I went to pick up my car there was a film over the entire car including the windows inside and out. There’s no way I could’ve driven it. how they didn’t notice I don’t understand. was a film over the entire car including the windows inside and out. There’s no way I could’ve driven it. how they didn’t notice I don’t understand. they had to take it back to get it re-washed and then no one came to get me in the show room to tell me they were done so I sat for a half an hour and then got up and saw for myself that they had finished it More

Tom Prondzinski is all about customer service. Excellent service all the time with him. I had a battery issue, he was able to get me in with short notice and remedy the situation service all the time with him. I had a battery issue, he was able to get me in with short notice and remedy the situation More

The service department was extremely flexible with my schedule! Thank you for making a chore into a great experience ... Haresh and Jason went above and beyond 😊 schedule! Thank you for making a chore into a great experience ... Haresh and Jason went above and beyond 😊 More

Harish Trivedi went above and beyond his job duties to help me out. He is very professional customer service member with very positive attitude. He is an asset to the Arlington Lexus. help me out. He is very professional customer service member with very positive attitude. He is an asset to the Arlington Lexus. More

I appreciated being able to sit upstairs isolated from others while I waited for my car. Mike talked with me on the phone about that option and Jose greeted me and took me upstairs as I had never been th others while I waited for my car. Mike talked with me on the phone about that option and Jose greeted me and took me upstairs as I had never been there before. More

Had a new salesman. No help from any of his peers! Very disappointed that my purchase did not leave me with any good feelings! All associates at this dealership should learn to work together. My salesman disappointed that my purchase did not leave me with any good feelings! All associates at this dealership should learn to work together. My salesman did the best he possibly could do under the circumstances. I do not blame him.... I blame the dealership! I had to visit the dealership today....my salesman who sold me the car quit a few days ago. I was greeted by Ed Bijou...he found my CD's I left in my traded in vehicle and he sat with me in my car and went over the electronics. Eddy is a gem....very understanding and patient. He is a valuable person at this dealership! He will take me under his wing as his customer now. More

I had a slow leak in one tire and the dealership was able to take me right away. Jose Garcia also saw I needed a 30K service so that was done at the same time all right before Christmas. to take me right away. Jose Garcia also saw I needed a 30K service so that was done at the same time all right before Christmas. More

Alex Castro was great to work with. Would highly recommend this dealer and working with him. Kamil was also good. We are very happy with purchase decision and selection/availability recommend this dealer and working with him. Kamil was also good. We are very happy with purchase decision and selection/availability More