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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

February 07, 2023

Excellent service, it's great to have a loaner so we can leave our car and go to work. More

by marciacamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Feb 07, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 06, 2023

Jose Garcia greeted me in the service lane and asked how he could assist me. I told him I had an appointment for the first service since the vehicle had only 11K on it. He wrote up the paperwork and said he More

by scott v
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Feb 06, 2023 -

Lexus of Arlington responded

Thank you, Scott, for the kind words for Josie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 06, 2023

The were informative about my car. Made some good points I came in for an oil change. And they added a much needed car wash. More

by Sharondatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Feb 06, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

February 05, 2023

Purchased my 4th car from you. I think that says it all. Great experience, straight forward communication and process. Love working with your team. More

by RAYSCIUCKAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Zell, Igor Zigic, Jamie Brown
Feb 05, 2023 -

Lexus of Arlington responded

It's great to hear that Jamie, Jordan, and Igor were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

February 04, 2023

Very helpful and knowledgeable about product. Our sales rep was just the nicest person you could ask for! More

by AUTONUT53
Recommend Dealer
Yes
Employees Worked With
Athena Ferguson, Yegor Azarov
Feb 05, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Yegor met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

February 04, 2023

The personal are very friendly and helpful. The waiting area is very comfortable and provides refreshments and bottled water. More

by TDROTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Marcin Ajdukiewicz, Eddie Garcia
Feb 05, 2023 -

Lexus of Arlington responded

Thank you! Eddie, Haresh and Marcin, and or team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

February 03, 2023

I had an enjoyable experience. Mohammad was very attentive and answered all my questions. I'm happy with everyone I dealt with at Lexus at Arlington. More

by DANCURRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Yegor Azarov, Mohammad Abdelrazeq
Feb 03, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

February 03, 2023

For the cost! The service department can do a better job. They don’t do the job as they used too. More

by iris10101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kamil Wojcik, Lori Devega, Josie Garcia
Feb 08, 2023 -

Lexus of Arlington responded

Iris, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 02, 2023

The dealership was patient as well as accommodating and very professional throughout the purchasing process. More

by Marianne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Aguilar
Feb 02, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

February 02, 2023

Eddie Garcia was amazing from start to finish. The only place I’ll take my car More

by Charlieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Feb 02, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

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