Lexus of Arlington

Excellent service....I’ve been coming here for quite some time for service and never have been disappointed....always thorough and easy to work with... time for service and never have been disappointed....always thorough and easy to work with... More

For nearly two decades, I have been a big fan of your service department because the staff was always courteous and respectful, as well as patient and informative. However, this visit was quite different service department because the staff was always courteous and respectful, as well as patient and informative. However, this visit was quite different; it was the most disappointing experience since my first purchase in December 2003. I was not expected to be lectured and told, “Look, I’m not saying you’re wrong and I’m not disagreeing or agreeing with you; I’m just telling you a fact.” The use of antithesis was quite unnecessary. My husband and I do agree that driving 5000-6000 miles per year could potentially weaken the battery performance, although it’s never happened with my three previous ESes. Should that be the case, then, please offer some explanations why, at this time, I had to ‘jump start’ the brand new Lexus, which is rather embarrassing. I would have expected him to take time and check that I had previously owned three ESes, all purchased from Arlington Lexus, and that this never happened. By the way, the service report states ‘found battery to have failed the load test’, though the service advisor called and told me ‘there was nothing wrong, but we changed the battery anyway to be sure.’ Now, I am totally confused. To further compound my frustration, another issue with the backup camera (the yellow lines were missing and the warning sign showing at the upper left corner of the monitor for two days, then went back to normal on the third day) was never explained. Why did the warning sign appear and then disappear? Did it mean ‘battery failure? It’s the WARNING sign; if it was a fluke incident, then, Lexus would have a bigger issue. Please explain. A lack of tactful communication skills along with poor listening made me one dissatisfied customer. Hope this was an isolated case at your dealership. More

Great place to shop for a new car.The show room is huge, a lot of models to choose from . Staff are polite, professional and friendly. The most important reason why I choose this dealership is the ambience, a lot of models to choose from . Staff are polite, professional and friendly. The most important reason why I choose this dealership is the ambience, this place has a touch of class , great customer waiting area.in fetal it is super clean. More

Very good service Appointment on the timeEvery time car Very good service Appointment on the time Every time car wash Good place Coffee and snacks free Friendly people Place Lexus at the Arlingto Very good service Appointment on the time Every time car wash Good place Coffee and snacks free Friendly people Place Lexus at the Arlington IL is't very clean and fresh More

appointment was on time people was very friendly and understanding Tom was taking care of me and my car ,he explain everything what my car needed understanding Tom was taking care of me and my car ,he explain everything what my car needed More

Absolutely consistent and great service from Haresh Trivedi who is the best Service rep in Arlington Lexus. I made arrangements for recall issues and also for detailing my car. Haresh ordered parts ne Trivedi who is the best Service rep in Arlington Lexus. I made arrangements for recall issues and also for detailing my car. Haresh ordered parts needed for recall service, set appointment and had a loaner for me whilst my vehicle was at Lexus. He had my car ready with all the recall work as well as detailing in just a day. He also suggested setting appointment for my next maintenance. Haresh is one of the main reasons, I bought my new car again from Arlington Lexus along with good sales deal. Thanks Haresh for your dedicated work ethic! More

Good service for CSR , Oksana know everything what I ask her . She is very friendly with people. I wish all saleswomen r like her .I I’m her boss she need a raise!!! her . She is very friendly with people. I wish all saleswomen r like her .I I’m her boss she need a raise!!! More

Tom P. in Service rocks...he found my Auto Guard extended warranty online when I wasn't sure what I had. Saved me over $450. warranty online when I wasn't sure what I had. Saved me over $450. More

Didn’t tell me how much the cost would be. I should’ve asked. I came there with coupon to save. Instead spent way more. asked. I came there with coupon to save. Instead spent way more. More

Hareesh is always great and makes it a good experience. Not being able to get a loaner was a surprise. My license is expired but given the 90 day grace extension by the state, I would have assumed the d Not being able to get a loaner was a surprise. My license is expired but given the 90 day grace extension by the state, I would have assumed the dealer would honor the same extension. More