Lexus of Arlington

Service department is always courteous, efficient and timely. Any service associate I have worked with is very helpful and honest about the issues to be addressed on my car. Ed assisted me this time bu timely. Any service associate I have worked with is very helpful and honest about the issues to be addressed on my car. Ed assisted me this time but does not show up below as a “Service” EE. I would have rated him as 5 Stars! More

Great service Very professional, friendly service department. I was getting plenty of help at every stage of my appointment : scheduling, service details explanat Very professional, friendly service department. I was getting plenty of help at every stage of my appointment : scheduling, service details explanation, getting loaner, receiving notifications, ext… More

Friendly Service I had a great first experience working with Joanna in Service. She was smart, efficient, responsive and friendly. She was a pleasure and I would defin I had a great first experience working with Joanna in Service. She was smart, efficient, responsive and friendly. She was a pleasure and I would definitely work with her again! More

the oil change was time in a timely manner. Everyone is always helpful and nice. Fun walking around looking at the showroom, relaxing in the hydro chair! Beautiful place! always helpful and nice. Fun walking around looking at the showroom, relaxing in the hydro chair! Beautiful place! More

Very easy to schedule on mobile. It was a Great service and a nice car wash. Harish is a rockstar and customer friendly service advisor and a nice car wash. Harish is a rockstar and customer friendly service advisor More

I leave in Arlington Height many years . Last 3 years I apply to Arlington lexus to help me with my Lexus ES 300h to check : is everything Ok ? And they do it .Thank you for your service ! apply to Arlington lexus to help me with my Lexus ES 300h to check : is everything Ok ? And they do it .Thank you for your service ! More

Regular maintenance Went in for regular maintenance and they were competitively priced and very accommodating. Speedy work done, respective of my time. Took time to exp Went in for regular maintenance and they were competitively priced and very accommodating. Speedy work done, respective of my time. Took time to explain the repair. More

The vehicle pickup service is great. The faulty part was replaced and the car was returned and I didn’t need to do anything. Can’t beat it. Normal great service at Lexus of Arlington. replaced and the car was returned and I didn’t need to do anything. Can’t beat it. Normal great service at Lexus of Arlington. More

Great experience from start to finish. Alex Castro was direct and kind and straight to the point. I love my new car. And, it was the best most efficient and easy car buying experience I’ve had yet. direct and kind and straight to the point. I love my new car. And, it was the best most efficient and easy car buying experience I’ve had yet. More

Fast and Efficient My service was scheduled at 7am. I let Mike Librizzi know a few days before my service that my schedule had changed and I had to go straight to work a My service was scheduled at 7am. I let Mike Librizzi know a few days before my service that my schedule had changed and I had to go straight to work after I bring my car in. Mike prepped all of the paperwork ahead of time so that I could get in an out when I dropped off my car. I arrived at 6:45am and was out of the service center at 6:50am!!! I made it to work with 7 minutes to spare! Mike's customer service was absolutely outstanding. He went out of his way to make sure I could make it to work on time. The only downside to my visit was when my car was brought up front it still had the plastic on the seat and the paper on the floor. While I appreciate the precautions taken to keep my car clean, I would have appreciated them being removed prior to me picking up my car. More