Lexus of Arlington

Fast and Efficient My service was scheduled at 7am. I let Mike Librizzi know a few days before my service that my schedule had changed and I had to go straight to work a My service was scheduled at 7am. I let Mike Librizzi know a few days before my service that my schedule had changed and I had to go straight to work after I bring my car in. Mike prepped all of the paperwork ahead of time so that I could get in an out when I dropped off my car. I arrived at 6:45am and was out of the service center at 6:50am!!! I made it to work with 7 minutes to spare! Mike's customer service was absolutely outstanding. He went out of his way to make sure I could make it to work on time. The only downside to my visit was when my car was brought up front it still had the plastic on the seat and the paper on the floor. While I appreciate the precautions taken to keep my car clean, I would have appreciated them being removed prior to me picking up my car. More

Always polite, timely, helpful and let me know exactly what is happening. Very professional and easy to work with. All repairs needed are explained, and advice given is always practical and actionable. Gr what is happening. Very professional and easy to work with. All repairs needed are explained, and advice given is always practical and actionable. Great hours make getting service easy. More

I appreciate how I am reminded nicely that my car needs service. Making an appointment is easy . I was glad they were flexible when I called to change an appointment time a half hour after I made the first service. Making an appointment is easy . I was glad they were flexible when I called to change an appointment time a half hour after I made the first appointment. Everyone as wonderful! More

helpful service advisor Haresh was very helpful as usual. We always like the service that we receive from him. He is good with going over the recommended services and answeri Haresh was very helpful as usual. We always like the service that we receive from him. He is good with going over the recommended services and answering questions about my Lexus. When I had problems with my steering column being locked, he demonstrated how turning the wheel after the ignition was turned off would cause this problem. More

Mainttenance Excellent service - I really look forward to coming here for my car. I was so disappointed though that not one of the 5 message chairs was in working Excellent service - I really look forward to coming here for my car. I was so disappointed though that not one of the 5 message chairs was in working condition More

Great service. Had a problem with my doo lock, was sen the same day I called and given a loaner. I received my automobile the following day. The entire service department works on unison as a team. Joanna the same day I called and given a loaner. I received my automobile the following day. The entire service department works on unison as a team. Joanna is very friendly and accommodating to customer needs. More

Service Always friendly and accommodating. Takes time to explain the service needed and answers any questions that I have. I drive a long way to go to this de Always friendly and accommodating. Takes time to explain the service needed and answers any questions that I have. I drive a long way to go to this dealership because of how I am treated. More

Oxana was very professional and I did not feel pushed to make a purchase. She was very professional and patient. Very good experience after all. make a purchase. She was very professional and patient. Very good experience after all. More

I had my first service appointment on my car. Bob met Me I had my first service appointment on my car. Bob met Me quickly and was very friendly and helpful. Serviced car and also washed. Thanks Again! I had my first service appointment on my car. Bob met Me quickly and was very friendly and helpful. Serviced car and also washed. Thanks Again! More

Our first visit to your service department My wife and I were both very pleased with our first experience with your service department. Joanna Najdala was very professional arranging the servi My wife and I were both very pleased with our first experience with your service department. Joanna Najdala was very professional arranging the service of our car. She explained what services were due to be done and provided an accurate time frame for us to wait in your lounge area. More