Lexus of Arlington

Great services I made a 20k maintenance appointment for my vehicle. It started on time and finished in about an hour and half. Rob was my service manager. Rob was kn I made a 20k maintenance appointment for my vehicle. It started on time and finished in about an hour and half. Rob was my service manager. Rob was knowledgeable, professional, and pleasant to work with. I would come back to Rob for my vehicle.services. Unlike my previous service experience at the same dealership, one of the service managers was rude and unprofessional. I was on time for my vehicle service appointment. I waited for 15 minutes and asked him about my appointment. That service manager told me that “ I WILL GET TO YOU WHEN I GET TO YOU” then walked away. I understood he was probably busy,  but I had an appointment. I wonder if this is the way to treat his customers. No explanations, no apologies whatsoever from that service manager. I was very disappointed in that service manager who took my appointment. Because of the incident, I will always REFUSE having my vehicle services from his team. More

Alex handled me very well. Everything was very organized. Very good service. That means everybody. From the salesman, to the credit dept., to the training dept., to the service dept.. Everyone did their job Very good service. That means everybody. From the salesman, to the credit dept., to the training dept., to the service dept.. Everyone did their job well. More

Best Service Department! Tom Prondzinski in the Service Department is the best. Always greets me by name and has a loaner ready to go if I need service. I have 3 Lexus vehicles so I come for regular servic Department is the best. Always greets me by name and has a loaner ready to go if I need service. I have 3 Lexus vehicles so I come for regular service intervals and I always leave knowing it was done right and my car is washed. Been buying and servicing my cars here for 20 years. More

great service,friendly ,price is a bit on the high side for oil change and camber adjustment and tire rotation,drop the price a bit it would be super good service,friendly ,price is a bit on the high side for oil change and camber adjustment and tire rotation,drop the price a bit it would be super good More

This 1st time I’ve received actual survey. In past This 1st time I’ve received actual survey. In past wonderful service from Tom Prondindki and this most recent trip Jose Garcia , also excellent serv This 1st time I’ve received actual survey. In past wonderful service from Tom Prondindki and this most recent trip Jose Garcia , also excellent service More

Professional, courteous, Efficient MIKE LIBRIZZI was fantastic! Friendly, informative and he had great follow through. He was the best service manager i have worked with so far. Se MIKE LIBRIZZI was fantastic! Friendly, informative and he had great follow through. He was the best service manager i have worked with so far. Service center was clean and i was in and out quickly. More

Service is excellent Haresh Trivedi has been my service advisor for many visits. He is always pleasant and keeps me updated on repairs and recommendations. Haresh makes su Haresh Trivedi has been my service advisor for many visits. He is always pleasant and keeps me updated on repairs and recommendations. Haresh makes suggestions for keeping my car running new but never pressures you to get additional work completed. Great service advisor and service. More

Car said I needed oil change. Brought car in for needed oil change. Service department was great as usual. Rotated tires and did whatever service was needed for 110,000 miles. Brought car in for needed oil change. Service department was great as usual. Rotated tires and did whatever service was needed for 110,000 miles. More

Oil change with Joanna Great service from Joanna for a oil change and 75,000 mile service from Steve Moffet. Joanna called to inform me that they were delayed getting my car Great service from Joanna for a oil change and 75,000 mile service from Steve Moffet. Joanna called to inform me that they were delayed getting my car into service after dropping it off at 11:15 am. Appreciate that they offer loaner cars as I'm a busy mom. I can have piece of mind my car is safe for my family. Thanks Joanna and Steve! More

Pleasant It was a pleasure working with the team at Lexus of Arlington. I look forward to working with them again in the future. Special thanks to Edward Bijou It was a pleasure working with the team at Lexus of Arlington. I look forward to working with them again in the future. Special thanks to Edward Bijou for making the car buying process simple and pain free. More