Lexus of Arlington

Routine service I like this dealership. Observing over the years I’ve seen the service staying good but the facility deteriorate in the upstairs play area. Most play I like this dealership. Observing over the years I’ve seen the service staying good but the facility deteriorate in the upstairs play area. Most play items are broken and are not being repaired. This only matters because I take a 3 yr old along with me. Also, I feel there is a substantial pressure on associates to upsell. I’m not a mechanic, so maybe the push for extra procedures is true, but EVERY Service? Today the extra service would have added cost and taken an additional hour. My toddler had already worn me out over last 2 hours of service so I declined but was pressured anyway. I escaped. So if the game room was functional and I wasn’t frazzled, I would have done additional service but with an increased sense that routine service will ALWAYS bring an upsell, as this has happened each and every time over the last few years. Sigh More

Good job Good Service and well trained and knows his job and gave a good advise and advise me about the transmission fluid which I have to check in 10K. Over Good Service and well trained and knows his job and gave a good advise and advise me about the transmission fluid which I have to check in 10K. Over all was a good work. More

Fair, professional, informative! I am impressed with the process , salesman , product . Service is very personal . Daniel Kim was an exceptional salesman . We’ve purchased 5 vehi I am impressed with the process , salesman , product . Service is very personal . Daniel Kim was an exceptional salesman . We’ve purchased 5 vehicles from Arlington Lexus since 2000. More

Great service Arlington Lexus in Palatine is just great! Haresh my service advisor is extremely knowledgeable and very helpful. He worked with me to make sure every Arlington Lexus in Palatine is just great! Haresh my service advisor is extremely knowledgeable and very helpful. He worked with me to make sure everything I needed was taken care of and at the best pricing available. I recommend the dealership and service department very highly. More

Excellent Customer service My 50 minute drive to Lexus of Arlington is well worth it. They provide excellent customer service, and they know how to take care of their customers My 50 minute drive to Lexus of Arlington is well worth it. They provide excellent customer service, and they know how to take care of their customers, especially Jose Garcia. More

Great dealership! I drive 100 miles roundtrip passing many, many options, just for a routine oil change and actually get excited about getting there. It's worth the tri I drive 100 miles roundtrip passing many, many options, just for a routine oil change and actually get excited about getting there. It's worth the trip! More

Satisfaction I acquired this car in this dealership and I always come back for most of the services needed especially the major one, despite of the cost, overal I acquired this car in this dealership and I always come back for most of the services needed especially the major one, despite of the cost, overall experience was excellent . More

Excellent Service Wonderful staff and exceptional service! Would not take my lexus anywhere else to be worked on. Very thorough at explaining all issues that my vehic Wonderful staff and exceptional service! Would not take my lexus anywhere else to be worked on. Very thorough at explaining all issues that my vehicle was having. More

Great Tires rotated and alined oil changed service was quick and we were greeted by a friendly service and on our way home quickly good job Tires rotated and alined oil changed service was quick and we were greeted by a friendly service and on our way home quickly good job More