Lexus of Arlington

Wow really professional Awesome , purchasing car was really pleasant experience in this dealer also the sale-man Martinez ,Edgar was great everything taking care of really pr Awesome , purchasing car was really pleasant experience in this dealer also the sale-man Martinez ,Edgar was great everything taking care of really professionally thank you More

Truly a wonderful experience! Lexus always takes service to the next level. It’s always a very pleasant and pleasurable experience! Lexis is truly a class act that is very difficul Lexus always takes service to the next level. It’s always a very pleasant and pleasurable experience! Lexis is truly a class act that is very difficult to follow. Thank you for all you do ! Coach Mike Byrd More

Excellent exprience This was a very overwhelming process that they made very easy. As a recent widow I was sure I would be overwhelmed and easily ripped off. I was none o This was a very overwhelming process that they made very easy. As a recent widow I was sure I would be overwhelmed and easily ripped off. I was none of those things. Everyone treated me with respect and dignity. I got exactly what I asked for. No double talk. No excuses. A great deal. I was treated very well. I will refer my friends and family with no hesitation. More

I’m usually pleases with the service, however not this time I have been with Arlington Lexus for years without much of a problem. My last service visit was very disapproved . They had my car for over two week I have been with Arlington Lexus for years without much of a problem. My last service visit was very disapproved . They had my car for over two weeks. When I received my car, it wasn’t clean , driver door stuck. It was not professionally taken care of, as in the past More

15000 miles service I received great service with Arlington Lexus in Palatine with Joanna, my service advisor. She explained what the service for this mileage entailed an I received great service with Arlington Lexus in Palatine with Joanna, my service advisor. She explained what the service for this mileage entailed and also the additional service needed. She even got me a discount coupon. After car wash, I was done in an hour and left confident at getting usual consistently high service at this dealership. More

Car update April 2019 Wonderful and thorough service with highly rated service advisor, Haresh Trivedi for software update on my year old Lexus. I waited for the car in the Wonderful and thorough service with highly rated service advisor, Haresh Trivedi for software update on my year old Lexus. I waited for the car in the dealership's very comfortable waiting area with ampke supply of food and beverages. More

Terrible Experience Terrible experience. I purchased a used car in the winter of 2019. While the purchase process was simple and easy, the experience afterward has been a Terrible experience. I purchased a used car in the winter of 2019. While the purchase process was simple and easy, the experience afterward has been a nightmare. About 7 days after my purchase, the car started making a loud clicking noise. I took the car to the shop and upon inspection, it was determined the camshaft was pitted and damaged. I spoke with the used car sales manager (name omitted on purpose), who was helpful and willing to assist in resolving the issue, but his GM, Marcin refused to approve any sort of assistance. I went back and fourth with the dealership over the span of three weeks. Multiple emails to Marcin and multiple calls to Marcin went unanswered and were never returned. Moreover, Illinois also has an Implied Warranty statute on any used vehicles covering the power-train and other integral auto parts if found within 15 days. After absolutely zero response from Marcin, I filed a complaint with the Illinois Attorney General. They have no statutory authority to enforce any sort of action, but typically a business will at least respond to the complaint. However, the dealership and the GM have not responded to the state of Illinois as well. I am so disappointed after a good initial purchase process, this has been such a disaster. Not only the fact that I had to bite an extra $2,000 on my purchase to fix the my car, but the fact that the GM wont even respond to an email, or talk to me is truly telling of the type of business he is running. More

Great experience. Service contact was excellent. The service person who worked with me, Jose Garcia, was excellent. Great experience from loaner car to phone update on status, to final return of my c The service person who worked with me, Jose Garcia, was excellent. Great experience from loaner car to phone update on status, to final return of my car was handled professionally and courteously. Exceptional service. More

Service department I thought I had a problem with my park assist . After a thorough examination of the system, everything was OK and working. I was not charged for this I thought I had a problem with my park assist . After a thorough examination of the system, everything was OK and working. I was not charged for this service. More

Very responsive; great customer service Great customer service. Repairs done in a workmanlike manner. Loaner was very clean. Seemed very knowledgeable. Kept me in the loop all along the w Great customer service. Repairs done in a workmanlike manner. Loaner was very clean. Seemed very knowledgeable. Kept me in the loop all along the way. More