Lexus of Arlington

Would not purchase a car from there ever Purchased a car from them was assured the car was inspected and checked by Lexus I had nothing but problems bought extended warranty which supposedly Purchased a car from them was assured the car was inspected and checked by Lexus I had nothing but problems bought extended warranty which supposedly warranty does not cover anything that is wrong with the car told when car was bought the spark plugs were changed now year later 9k miles was told that I needed to change spark plugs and top Engine Clean which was covered by Lexus to fix before the car was sold to me the car had issues with misfire since I bought it and they are asking 1500 to fix and the car has extended warranty would not recommend they are liers. More

Tom Prondzinski is great. Tom Prondzinski and his group are great! They really care about their clients and do everything they can to keep your car in great shape. I’ve been a Tom Prondzinski and his group are great! They really care about their clients and do everything they can to keep your car in great shape. I’ve been a customer for more than ten years. More

Service consultant My service consultant Haresh Trivedi is extremely knowledgeable and caring. His honesty and integrity is second to none. He understands the customer’s My service consultant Haresh Trivedi is extremely knowledgeable and caring. His honesty and integrity is second to none. He understands the customer’s need and concerns and never over sells what needs to be done. More

Great experience Clean and luxurious dealership. Great service. Service was completed quickly and Tom was awesome to work with. They also gave me a complimentary loane Clean and luxurious dealership. Great service. Service was completed quickly and Tom was awesome to work with. They also gave me a complimentary loaner for the entirety of my car being there. More

Service of my car Great job, always on time, always available,nice relationships. Love this place. Definitely will recommend this place to other people.Haresh Trivedi i Great job, always on time, always available,nice relationships. Love this place. Definitely will recommend this place to other people.Haresh Trivedi is still the best at this place! More

Excellent and fast service We have wonderful experience with Lexus of Arlington. Friendly employees , quick service and nice seating area. Great area for kids, mini golf, massag We have wonderful experience with Lexus of Arlington. Friendly employees , quick service and nice seating area. Great area for kids, mini golf, massage chairs and hydromassage chairs More

Great Service Brought my RX 350 for software recalll. Appointment was was. Was instantly received. Car was serviced and was out in the designated time. Haresh was g Brought my RX 350 for software recalll. Appointment was was. Was instantly received. Car was serviced and was out in the designated time. Haresh was great and moved things along and got me in a timely manner. More

Damaged Dash after recall airbag replacement. My car is an IS 250 2006. Great condition. It went in to service with some road grime was returned to me totally covered. The dash is damaged from the My car is an IS 250 2006. Great condition. It went in to service with some road grime was returned to me totally covered. The dash is damaged from the recall in replacing the passenger side airback. I have clear pictures of the cuts or chips on the dash above the a/c output vents. I am extremely upset considering I have prided myself in keeping the condition of this older car well. I purchased this car in 2006 and I have been a happy Lexus owner until now. I would like to send my pictures and I expect a repair for this damag. The alignment as far as I know is ok. I will verify and return to the service department if not. More

10,000 miles (Free) service Was able to get an appointment when I wanted. Drove right in and was taken right away. Quick service and excellent documentation of service performed. Was able to get an appointment when I wanted. Drove right in and was taken right away. Quick service and excellent documentation of service performed. More

Prey on senior women No wear in tires but recommend alignment when tires were still new enough not to warrant an alignment($140). Charged extra for routine checklist when No wear in tires but recommend alignment when tires were still new enough not to warrant an alignment($140). Charged extra for routine checklist when only a regular oil change was asked for in service.($52) Did not ask permission to change a fob batterry but did it and charged anither($8-1 battery). Did replace a needed failing regular car battery;however that batter was $320 with a $20+install fee, my son couldn’t find any place that he could buy a battery for more than $200. Spoke to service advisor, he did nothing and said Chicago is more expensive. More