Lexus of Arlington

Reason for cause of unusual rotor damage not explained The cause for the rotor damage by the caliper was not explained satisfactorily. 45k mileage for new rotors is not what I expect for a Lexus vehicle. S The cause for the rotor damage by the caliper was not explained satisfactorily. 45k mileage for new rotors is not what I expect for a Lexus vehicle. Suspect damage was caused at last tire replacement at 40k performed by Lexus tech. May or may not return for service here, depends on receiving a satisfactory answer to what likely caused rotor damage. Normal driving is not the likely cause. More

15000maintenance Everything was above and beyond. No surprise for this dealership. Tim Webb has gone above and beyond in helping me with my GX 60. He is amazing! Everything was above and beyond. No surprise for this dealership. Tim Webb has gone above and beyond in helping me with my GX 60. He is amazing! More

Everything I Needed This was the first time i brought my Lexus to Arlington of Lexus for Service. Everything was very easy. Haresh filled out my information quickly, ha This was the first time i brought my Lexus to Arlington of Lexus for Service. Everything was very easy. Haresh filled out my information quickly, had a rental car ready immediately, and got me on my way quickly. The work was done in one day under a heavy workload. When I came back, my car was cleaned better than when I brought it, and check out went quickly and smoothly. FANTASTIC SERVICE! I'll be back. This will positively influence where I purchase my next Lexus. Thank you! Tom Langefeld More

115,000 mile maintenance Naresh Triveli promised my cr done by noon and he kept his promise. He is always very kid and professional. My car has always been service at your fac Naresh Triveli promised my cr done by noon and he kept his promise. He is always very kid and professional. My car has always been service at your facility. More

Great job Always a pleasure dealing with the team members at Lexus of Arlington. Great attitudes and easy to deal with. We wouldn't go anywhere else. Always wor Always a pleasure dealing with the team members at Lexus of Arlington. Great attitudes and easy to deal with. We wouldn't go anywhere else. Always working together More

Emergency repair - Fri afternoon before Labor Day Had a dead battery and needed a replacement....but this happened @3pm on Friday before Labor Day weekend.....the wait alaone for a car wash was 3+hrs. Had a dead battery and needed a replacement....but this happened @3pm on Friday before Labor Day weekend.....the wait alaone for a car wash was 3+hrs. But the Service guys worked with me to get the battery swapped out and me back on the road by 5pm. I was very happy it was able to be squeezed in and taken care of. The rating for the service for this day is outstanding. More

Latest service . Lexus gave me prompt appointment and also loaner. But here are the things that made appointment poor 1. Car did not come out clean - no vacuum 2. Lexus gave me prompt appointment and also loaner. But here are the things that made appointment poor 1. Car did not come out clean - no vacuum 2. The loaner car was very dirty . Back seat had some sticky liquid spill on it 3. My rear seat belt was twisted - a minor task , service department called me and stated that it will cost 150 bucks to fix it since they have to take out the whole panel . I told them I will do it myself - it took me 5 mins with a screwdriver to fix it . Left a bad taste that dealership is trying to nickel and dime you 4. I told the dealership that probably my front light is not working - they said they tested everything and all is good . Sure enough my front light was not working 5. The car is making a grinding sounds sometimes on braking - the brakes are all new. Dealership did not mention anything on that . Not sure if they took it on test drive Seemed to me heavy focus was on upselling the service . More

Great service department The service department is fast, efficient and professional in completing the required service. The service managers are helpful with recommendations The service department is fast, efficient and professional in completing the required service. The service managers are helpful with recommendations for other service options, but not pushy. More

Great service As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain tha As per usual the service at Arlington Lexus was great. Tom in the service department was extremely efficient, and above and beyond to make certain that I had great customer service. More

Professional and easy Easy to make appointment. Had to wait for a service writer as there was nobody available when I arrived. After that everything went very smoothly Easy to make appointment. Had to wait for a service writer as there was nobody available when I arrived. After that everything went very smoothly More