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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 21, 2022

Always a pleasant experience at Arlington Lexus. Came in for routine service. They take the time to explain everything and always give me a cost estimate upfront. More

by Kp1177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 22, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2022

I’m always pleased with the service and the attention of details they offer to me at this location. More

by VASILGZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Dec 22, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

December 21, 2022

The staff are always Fast & friendly. The waiting area is spacious & comfortable. I appreciate the smiles from everyone. More

by LUCKYMOM209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer, Julianna Uriostequi, Chris Figler, Eddie Garcia
Report | Print
Dec 22, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 21, 2022

Eddie was very helpful. He assisted me will get service regarding my vehicle. He offer me so great deals which had help me to decide which one to choose More

by PARINDPETIWALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Dec 22, 2022 -

Lexus of Arlington responded

Thanks for sharing about your experience with Eddie here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 20, 2022

Very polite, clean dealership. I came in for a key fob, and was surprised with a car inspection. All very good and nice but I said I had to be out by 9:15 for work. I got out More

by Lorettafitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 21, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Loretta, please let us know.

December 20, 2022

It took multiple calls to set up an actual appointment. Service advisor couldn’t be clear on cost of repairs. Overall not happy with the service from Lexus of Arlington Heights. More

by Antoniosoto1976
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Devega, Eddie Garcia
Report | Print
Dec 24, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 19, 2022

Unorganized, will not respond to any attempts to contact after sale without continued attempts. Untrustworthy, incompetent, should not be representing Toyota or Lexus. Obviously takes advantage of out of st More

by MSLOANE1965
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vladamir Tanev, Victor Aguilar
Report | Print
Dec 22, 2022 -

Lexus of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 18, 2022

Always accommodating and provide excellent service. Keep you updated on repairs and cost. Very timely. Very friendly. More

by Shinkle
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 18, 2022

They try to provide a good customer experience. A Good location between two major thoroughfares. More

by Pjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Josie Garcia
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 18, 2022

They took the time to explain issues to me, they also called to check on me while serving my car, was nice enough to bring my car to my home More

by MAPTAYLOR2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Al Sanchez, Eddie Garcia, Bianca Alverio
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

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