Lexus of Arlington
Arlington Heights, IL
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3,585 Reviews of Lexus of Arlington
Excellent service. Excellent service culture and service environment. I bypass several other Lexus dealerships for the 100 mile roundtrip - well worth it every time. Excellent service culture and service environment. I bypass several other Lexus dealerships for the 100 mile roundtrip - well worth it every time. More
The service manager is rude 😒 I brought my car in for an oil change. I pulled into the service drive and specially informed the porter do not let the driver's side window down. So when my car was done an oil change. I pulled into the service drive and specially informed the porter do not let the driver's side window down. So when my car was done the service advisor said that they couldn't get my window up. I said explained to him that I wasn't paying for that so ya'll need to fix it. He was rude and told me what he wasn't able to do. I had to be at work soon and I asked for a loaner car. Well they fixed it. I didn't appreciate the attitude and I won't be coming back to get my car serviced at your dealership. I'll make sure to post on YELP about my experience at Lexus of Arlington. More
The experience was the best I have experienced. I have been a Lexus customer for two decades or more and have had experiences with multiple dealerships. Lori Devega is the best service representati I have been a Lexus customer for two decades or more and have had experiences with multiple dealerships. Lori Devega is the best service representative I have encountered. You are fortunate to have her. She new exactly what to do and handled all of my car's needs. She explained everything, including costs and available discounts and timing and made me feel like my business is really important to your dealership. I had a lot done and came away feeling like I was treated reasonably and more than fairly when it came time to pay. Thanks. More
Drove 5 hrs just to be told I couldn’t take it home because of problems, then tried to raise the price, didn’t have features listed, engine light came on 5 miles after delivery, cheapest all season tir because of problems, then tried to raise the price, didn’t have features listed, engine light came on 5 miles after delivery, cheapest all season tires instead of mandatory run flats, cheapest brake pads and on and on More