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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

November 02, 2022

But happy with the service . The car has issues I wish they did better job More

by drpalakpatel2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haresh Trivedi, Eddie Garcia
Report | Print
Nov 06, 2022 -

Lexus of Arlington responded

Dr. Patel Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 02, 2022

Ed T. is very considerate. Makes the experience very agreeable. Car drives better and was well cleaned. My appt. time was honored. More

by Julie McManus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Nov 03, 2022 -

Lexus of Arlington responded

Julie, We are very happy to hear Edwin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

High quality service Great communication skills Done fast, great facilities and staff Would definitely recommend More

by BROKER0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Peter Demos, Yegor Azarov, Tony Coyoc
Report | Print
Nov 03, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2022

Tony was great! He took time to look into prior history and explain everything to me and I really appreciated that! More

by KarenCBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Nov 02, 2022 -

Lexus of Arlington responded

Karen, Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

November 01, 2022

Very timely and doing what was called for in appropriate manner. The car was returned clean. More

by ALLAN.JACOBS50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 02, 2022 -

Lexus of Arlington responded

Allan, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 31, 2022

The service manager is very good when I go to any service they give very good advice and they are very friendly More

by VIDYUTAA2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Nov 01, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

October 29, 2022

Great sales and financing experience. Would recommend to others. Looking forward to driving the car for a very long tine More

by JOHNTCASEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Victor Aguilar
Report | Print
Oct 30, 2022 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 28, 2022

Tom prysinski took care. Of me did a wonderful job I was totally satisfied and will return More

by Ungerjct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Oct 30, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

October 27, 2022

It is convenient with good people looking out for my every need. This makes things easy. More

by MAURICE.ASHFORD12
Customer Service
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 30, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 27, 2022

Hareesh did a great job explaining what was going to be done and what I need to do in the future. The mechanics were first class and respected everything about my car and me. More

by DCASHMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 30, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear Haresh met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

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