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Lexus of Arlington

Arlington Heights, IL

4.7
3,585 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,585 Reviews of Lexus of Arlington

October 16, 2022

I get satisfaction from the service what they did ,very professional service advise and Advisor. Thanks Eddie. More

by jkonkolewski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
,Eddie Garcia
Oct 16, 2022 -

Lexus of Arlington responded

Thanks for sharing your experience with Lexus of Arlington. Eddie and our team appreciate your business and hope to see you again soon!

October 15, 2022

Work was done on schedule and was proactively explained to me. As I am keeping this car, maintenence is important. More

by HEISLER15
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Oct 16, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

October 15, 2022

The service tech explained what is services are due and mandatory and it was quick More

by Venkat.akkina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Oct 16, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 14, 2022

Excellent service. Excellent service culture and service environment. I bypass several other Lexus dealerships for the 100 mile roundtrip - well worth it every time. More

by Max7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Oct 14, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, Max, and for taking the time to leave us this wonderful feedback!

October 14, 2022

I love this dealership. It’s a beautiful building and the service is always great. More

by Mmetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Oct 16, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

October 14, 2022

The service manager is rude 😒 I brought my car in for an oil change. I pulled into the service drive and specially informed the porter do not let the driver's side window down. So when my car was done More

by SPK4230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Prondzinski, Eddie Garcia
Oct 19, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 13, 2022

The experience was the best I have experienced. I have been a Lexus customer for two decades or more and have had experiences with multiple dealerships. Lori Devega is the best service representati More

by milburn6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Oct 14, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Lori and our team, and we look forward to working with you again.

October 13, 2022

Excellent service! ! Lori was wonderful!! I love the video I got showing my car and what they were working on.!! More

by amlund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Oct 14, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Lori and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2022

It was great experience here with muhammad abdul razaq. He is very helpful person there. More

by ASAD4787
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Abdelrazeq, Victor Aguilar
Oct 14, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

October 13, 2022

Drove 5 hrs just to be told I couldn’t take it home because of problems, then tried to raise the price, didn’t have features listed, engine light came on 5 miles after delivery, cheapest all season tir More

by SLIM8998
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcin Ajdukiewicz, Kamil Wojcik, Jamie Brown
Oct 17, 2022 -

Lexus of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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