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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

October 26, 2022

Waited 20 min by my car before check in and before being acknowledged…not good More

by Tvchicago92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Oct 27, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 26, 2022

Was 2hrs away and Jamie and dealership made it very easy Getting the suv we wanted thanks More

by Troy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Jamie Brown
Report | Print
Oct 27, 2022 -

Lexus of Arlington responded

Thank you, Troy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

October 23, 2022

Always great service. In and out very smooth. Jose is a great service representative. No more words. More

by Tmiller727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 24, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. Josie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

October 23, 2022

The issue with transmission was not resolved. Called the rep last week - never received a call back. More

by Mazda5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josie Garcia
Report | Print
Oct 27, 2022 -

Lexus of Arlington responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 27, 2022 -

Mazda5 responded

I did reach out to Lexus customer service and unfortunately Lexus is unwilling to resolve my issue. It is a shame but I think Lexus lost their way and my case is well documented. Lexus and my dealer know that the issue was not resolved however I was told today there is nothing they can do about it. Gene

October 22, 2022

All staff was very friendly and nice. I know my car was washed after servicing but I thought the interior might be cleaned as well and it was not. Very disappointing. I would expect top n More

by NAKERS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Oct 22, 2022 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?

October 22, 2022

Customer service and service departments are all wonderful people to deal with. This is my 4 vehicle that I have purchases from them for this reason!!! More

by DSUPIS0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Edward Bijou, Victor Aguilar
Report | Print
Oct 24, 2022 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 21, 2022

Lori in service is awesome. Helpful, friendly, upbeat. Each person I have dealt with in service has been great. Waiting room is amazing, roomy and easy to set up and work whi More

by marymhr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Oct 22, 2022 -

Lexus of Arlington responded

Thank you for sharing your excellent experience with Lexus of Arlington. We'll be sure to share your compliments with Lori and our crew. We appreciate your business, Mary and we look forward to serving you in the future.

October 21, 2022

Beyond excellent customer service and knowledgeable staff! I would highly recommend Lexus of Arlington Heights! More

by TRICIAG20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Igor Zigic
Report | Print
Oct 22, 2022 -

Lexus of Arlington responded

Congratulations on your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington, Tricia, and for helping to spread the word about us.

October 21, 2022

Great service car was a return on time and clean I strongly recommend the place to my friends More

by BKKORDAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Oct 22, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to leave our service department a five-star rating. We look forward to serving you in the future.

October 20, 2022

Great service, friendly staff and very accommodating . The repair was fast and service desk was quick to help. More

by TONYBENASSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Tony, Thanks for sharing about your experience with Lexus of Arlington. Josie and our team appreciate your business and hope to see you again soon!

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