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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

October 20, 2022

Lexus of Arlington has always provided me with great service. Toyota of Arlington has always been a nightmare in dealing with their collision department for a past accident. Tony and Ed have been amazin More

by NANA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Edwin Thalhammer
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Tony and Edwin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

October 20, 2022

Very happy with my experience! All staff were extremely professional and knowledgeable. This is my 5th Lexus I have leased through ALIP More

by STEVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Yegor Azarov
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Steve, Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 20, 2022

Problem with tire sensor after tire installation. All sensors were worowhen pulled in. After 4 tires installed no readings at all. More

by GM
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 19, 2022

This dealership service continues to provide excellent service to our Lexus vehicles. Our service manager Ed Is always courteous & prompt. He will do what it takes to make things right. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Ed and our team and don't hesitate to let us know if we can be of further assistance.

October 19, 2022

Always a pleasure the service was great and they explain to me everything and my options thank you More

by Agulajavier73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Javier, It's great to hear that Josie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

October 19, 2022

I called and got a same day appointment. Job was done quick, with high quality, and at price quoted. Great experience! More

by RobS60004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Rob, Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

October 19, 2022

Lexus of Arlington handled the recall on our vehicle very smoothly. They were able to accommodate our schedule for dropping off the vehicle. Eddie G was so kind and professional in our interactions. I bri More

by ROI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eddie met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

October 19, 2022

The service people are always very kind and explain the work clearly. I’m happy to bring my car here. More

by chantelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Lori Devega
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Lexus of Arlington.

October 18, 2022

Sales team was great and prompt. Pricing was reasonable. Ha not heard back from dealership regarding the 650 dollar LoJack that was included with the car… More

by BUCHALR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pawel Stachnik, Victor Aguilar
Report | Print
Oct 18, 2022 -

Lexus of Arlington responded

Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 18, 2022

Always helpful and very courteous, service OS performed in a professional manner and ready when promised More

by sioriatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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