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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

October 18, 2022

Ed was extremely helpful and Knowledgeable. It was pleasant experience to work with Ed and the team More

by bedria3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Oct 18, 2022 -

bedria3 responded

Confirming

October 18, 2022

We always go to this location to do service for all our Lexus vehicles. All service managers are great their. Lori was is awesome. More

by valzasl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Lori Devega, Edwin Thalhammer
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. Lori and our service team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 18, 2022

Well run service department. Jose is very knowledgeable and honest service advisor. Arlington Lexus can be trusted. More

by GARRY.TSYPIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Garry, Thanks for sharing about your service experience with Lexus of Arlington. Josie and our team appreciate your business and hope to see you again soon!

October 18, 2022

Tom, the service manager, is the best of the best. He explained Everything to us and gave us a video of our under carriage. Fabulous. More

by Colonel G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you! Thomas and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

October 17, 2022

Very professionally run and has just an exceptional waiting room. Employees are top shelf with great attitude and very helpful. More

by falcster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Oct 18, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. Tony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

October 17, 2022

Excellent! !!The service team is always very professional and provides the required and often suggests additional service to keep my older Lexus HS running great More

by Mch60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Edwin Thalhammer
Report | Print
Oct 18, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

October 16, 2022

I get satisfaction from the service what they did ,very professional service advise and Advisor. Thanks Eddie. More

by jkonkolewski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
,Eddie Garcia
Report | Print
Oct 17, 2022 -

Lexus of Arlington responded

Thanks for sharing your experience with Lexus of Arlington. Eddie and our team appreciate your business and hope to see you again soon!

October 15, 2022

Work was done on schedule and was proactively explained to me. As I am keeping this car, maintenence is important. More

by HEISLER15
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 17, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

October 15, 2022

The service tech explained what is services are due and mandatory and it was quick More

by Venkat.akkina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 17, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 14, 2022

Drove 5 hrs just to be told I couldn’t take it home because of problems, then tried to raise the price, didn’t have features listed, engine light came on 5 miles after delivery, cheapest all season tir More

by SLIM8998
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcin Ajdukiewicz, Kamil Wojcik, Jamie Brown
Report | Print
Oct 17, 2022 -

Lexus of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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