Lexus of Arlington

Service was excellent from pick up of our Lexus to delivery later that day. This option alone made the service experience so much easier for us. Also, the videos of the various checks and work done w delivery later that day. This option alone made the service experience so much easier for us. Also, the videos of the various checks and work done was something we had not seen before and was much appreciated. Ed our service rep and Steven our technician were the best. All in all I could not recommend McGrath Lexus service more highly. More

Lori was professional and knowledgeable and friendly. Discussed timing of future work and alignment results Discussed timing of future work and alignment results More

My Service Advisor, Jose Garcia, was extremely helpful and understanding of my needs at the time. and understanding of my needs at the time. More

We have been customers for ten years. The service has always been exceptional and the staff is friendly. The service has always been exceptional and the staff is friendly. More

They are the worst dealer and they lie to sell me the car they charge me $5000 over the price we are agreeing to and they charge me without my knowledge $3000 for warranty on and $3800 for better interest ra they charge me $5000 over the price we are agreeing to and they charge me without my knowledge $3000 for warranty on and $3800 for better interest rate so they charge more $11800 in my loan without informing me and they won't return the money for interest rate and over car price. I highly recommend don't do any business with thus dealership More

I bought a Certified Pre-Owned Lexus LC500 out of state. I would have bought the car locally but they're rare, only about 2000 being produced a year. Since they only come with summer performance tires they' I would have bought the car locally but they're rare, only about 2000 being produced a year. Since they only come with summer performance tires they're even rarer where I live here in the snow belt north of Chicago and none were available equipped the way I wanted near me. I called Lexus of Arlington, spoke to a service writer and explained that I'd just purchased a certified used Lexus out of state and asked if I was eligible for their free car washes and was told I was. Truth be told I was also on a scouting mission to find a servicing dealer near me. When I got to the dealer I noticed that no cars were in line ahead of me waiting for the car wash. I was told to wait in their customer waiting area and I'd be called when the car was ready. Forty five minutes later I got up and started to look for my car to see what was taking so long. As I walked into the service bay a young man walked up with my keys and pointed me to my car. I tipped him and got into the car. My seat was out of adjustment so I pushed the memory button #1, where I'd programmed my seat, steering wheel and outside mirror settings and the seat proceeded to mash me forward into the steering wheel! Someone had re-programmed my seat memory, which I'd used successfully several times before. Also the driver's heat was turned all the way up and the passenger heat all the way down and my cell phone, which had been successfully connected to the car, was now deleted. This was obviously a sophomoric attempt to metaphorically give me the "middle finger" for not buying the car from them! I wonder if they've done something else I haven't discovered yet. I was nothing but nice to everyone I'd spoken to to this point, as is my nature. I immediately tracked down someone in service to tell them what had happened. He took me into his little glass office off the service drive and proceeded to lecture me that their free car washes were for customers that purchased cars from them, not some other dealer. I told him I'd purchased a Lexus Certified LC500 and that if his dealership had had one I'd have bought it there but they didn't. I told him my parents, on my recommendation, had bought a new Lexus from Lexus of Arlington several years ago. I also told him that they must love negative feedback because they sure acted like it and walked out. I must not be alone as their online reviews are quite low compared to other local Lexus dealers, something I wish I'd checked before bringing my car in to them. I have two years free scheduled maintenance that came with my Lexus and now I'm wary about taking the car in for service. What's next, sugar in the gas tank? If you're looking for a new or Certified Pre-Owned Lexus I'd strongly recommend not buying it from Lexus of Arlington. A quality car dealership should strive to make your life easier; the folks at Lexus of Arlington have gone out of their way to make mine more difficult. More

Salesperson left me in empty office while he worked two other customers. Wasted my time. other customers. Wasted my time. More

A very nice place to wait for a car service, and great staff to talk to.. staff to talk to.. More

The service team here is awesome! Jose was efficient and thorough. The group is accommodating, polite and welcoming. Jose was efficient and thorough. The group is accommodating, polite and welcoming. More

I had the best experience with Jaime my salesperson and the manager who made my buying experience seamless and very personable! They showed me respect as a woman entering into a predominately male environm the manager who made my buying experience seamless and very personable! They showed me respect as a woman entering into a predominately male environment and was very professional. I would gladly refer this dealership to all of my friends and family. Thank you! More