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Lexus of Arlington

Arlington Heights, IL

4.7
3,583 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,583 Reviews of Lexus of Arlington

September 11, 2022

I love working with Jose from service, he is always on the top of everything and very polite! He makes every visit pleasant! More

by ChrisV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for your kind words for Josie here at our service department. We look forward to sharing your compliments with our crew. We appreciate your business, Chris. Our team looks forward to serving you again soon.

September 11, 2022

The service staff are attentive and courtesy. They explain in details the service that was completed and what next items that may need Servicing later. More

by gxl1062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 12, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 10, 2022

Though there was an unexpected problem when I had an updated gps put in my car, they took care of it. I had a loaner that I used the 6 days it took to be corrected. In addition I received help to set More

by ROBBIEFRANKEL
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for your business, Robbie. We appreciate you taking the time to leave us a review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 10, 2022

Service Rep was very pleasant and helpful. I ask for loaner’s car and everything was ready for me. Quick service thank you. Ewa Mlodzianowski More

by EWAM411
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for your very kind review, Ewa. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Lexus of Arlington.

September 10, 2022

I had a wonderful experienced with Haresh. This is my second Lexus and I always requested him. More

by RL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. We appreciate your business and look forward to having you as one of our valued customers for years to come.

September 10, 2022

Have been a customer since 1991 and the have always served my needs. Very pleased. More

by LSDUNLAP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington over the last thirty+ years. We truly appreciate your business. We appreciate your five-star rating. We're looking forward to continuing to serve you for years to come.

September 09, 2022

Customer service left a lot to be desired. Not very good. Not what it was before. More

by CPRZYBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 14, 2022 -

Lexus of Arlington responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 09, 2022

Good dealership to shop when looking for a nice car also very nice with good service. More

by HTUDF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev
Sep 09, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 09, 2022

They were able to address the issue, recommended some other services, and identified potential issues to lookout for. More

by Jerry.Chow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Sep 11, 2022 -

Lexus of Arlington responded

Thank you again for choosing Lexus of Arlington; we look forward to having you as one of our valued customers for many more years to come, Jerry.

September 09, 2022

8th was pretty busy so I have to wait for three hours. I guess it is nobodies fault, just the center was too busy More

by FPENG_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. Thank you for choosing Lexus of Arlington.

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