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Lexus of Arlington

Arlington Heights, IL

4.7
3,585 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,585 Reviews of Lexus of Arlington

September 09, 2022

They were able to address the issue, recommended some other services, and identified potential issues to lookout for. More

by Jerry.Chow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Sep 11, 2022 -

Lexus of Arlington responded

Thank you again for choosing Lexus of Arlington; we look forward to having you as one of our valued customers for many more years to come, Jerry.

September 09, 2022

8th was pretty busy so I have to wait for three hours. I guess it is nobodies fault, just the center was too busy More

by FPENG_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. Thank you for choosing Lexus of Arlington.

September 09, 2022

These guys do amazing work. Had me in and out in 30min and did a full workup of the vehicle condition. A+ More

by Blake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Marcin Ajdukiewicz, Tony Coyoc, Lori Devega, Josie Garcia, Brenda Ramirez, Elena Soriano, Edwin Thalhammer
Sep 11, 2022 -

Lexus of Arlington responded

Thank you so much for your five-star review. We are so glad that we had the opportunity to work with you, and that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

September 09, 2022

good job done, pefrect communication, ckear explanations, quick sign out, nice service, knowledgeable staff, thanks More

by LBERESTENKO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 11, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 08, 2022

Lexus of Arlington personnel are always friendly and professional. They go above and beyond when I’ve had a service question and tell me in all honesty whether I need something done or not in my car, wh More

by Beryl Cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Sep 09, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2022

This it’s one of the best dealer They have great people and great service and the location it’s perfect for me More

by EDGARIBARRA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 07, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 06, 2022

Unbelievably Poor service 4 hrs for an oil change with an appointment. Never again.goodbye More

by mrccellison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie
Sep 10, 2022 -

Lexus of Arlington responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time; hopefully, we can get to the bottom of this.

September 06, 2022

Nice service. Waiting room is very clean and comfortable. Customer service is very good and efficient. More

by TOMZHU0313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 06, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

September 06, 2022

Service is good. And every one there is always helpful. We were happy with the service and the technician was very attentive. Thank you all. More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Sep 07, 2022 -

Lexus of Arlington responded

Thank you, Elizabeth, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 05, 2022

This was my first purchase from Lexus of Arlington and the overall experience has been positive despite having to wait 6 months for our vehicle and paying MSRP. They treat their customers very well and y More

by ROI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Edward Bijou, Igor Zigic
Sep 05, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. We appreciate your feedback and great rating. We're glad we were able to help, and we hope to see you again. Congratulations on your new purchase!

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