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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

June 06, 2022

Ed was great. Saved me some money too. Kind of a long stay but I didn’t mind because they have a great waiting area including the upstairs with the theater, game r More

by dpark13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jun 07, 2022 -

Lexus of Arlington responded

It's great to hear that Edwin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

June 06, 2022

Great customer service A employee with last name Garcia sorry I don’t remember first name was very nice He recommended some services/maintenance on my car Which I will be doing next week More

by Boze
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Garcia Young men
Jun 07, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Garcia and our team. We're glad to hear we delivered such a great experience!

June 06, 2022

Service was great! The waiting room was so nice making the wait go by really fast! More

by anaranaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Jun 07, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words about our service, and for taking the time to leave us this wonderful feedback!

June 06, 2022

I appreciate Lexus of Arlington… and especially Lori deVega, who is always responsive to my car needs. We have dealt with two other Lexus dealers on North Shore and Lexus of Arlington blows them awa More

by EPSTIEN2020-01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jun 07, 2022 -

Lexus of Arlington responded

We are very happy to hear Lori and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 06, 2022

Excellent service. The associate, Tony was his first name, was very helpful and courteous. White glove service. I was at a different dealership before. Now I plan to be More

by Shivas123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Jun 07, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 06, 2022

Took good care of my car. I was able to drop my car off. They provided a loaner and took care of everything. More

by ed50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Jun 07, 2022 -

Lexus of Arlington responded

Thank you! Tony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

June 06, 2022

I have bought many Lexus vehicles over the year from ARLINGTON Lexus and I have always been very very pleased with their service department More

by LAURENCE.JACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Jun 07, 2022 -

Lexus of Arlington responded

Laurence, Thank you so much for your excellent review! We are so glad that Edwin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

June 05, 2022

They need to improve on customer service and friendliness. If I didnt really like the car and had not come so far, I would have taken my cash purchase elsewhere! More

by MSKDMAC18
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladamir Tanev, Kamil Wojcik, Igor Zigic
Jun 10, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 04, 2022

Excellent service; professional; efficient; polite and helpful. Only one complaint; please get more loaners back in action. Thank you. More

by kithog
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Lori Devega
Jun 04, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington. We'll be sure to share your feedback with our crew.

June 04, 2022

So grateful for LA’s, and especially Lori’s, excellent service. She is such a winner! It’s a pleasure to deal with yo. More

by EPSTIEN2020-01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Jun 04, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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