Lexus of Atlantic City

When I and my husband exited our vehicle, Salesman, Branden Franco was right there to greet us with a handshake and a smile. We entered the showroom which was impeccable. We already knew what vehicle Branden Franco was right there to greet us with a handshake and a smile. We entered the showroom which was impeccable. We already knew what vehicle we wanted since we used their great website to make our choice. Branden had great knowledge of how all the gadgets and safety features worked on the 2011 Lexus. We had already been pre-approval from a bank however, he suggested that we try and seek financing through the banks that they use, and boy was he right our interest rate drop 4%. While we waited we enjoyed a cappuccino and great conversation. It took us about 3 hours and we were out the door. I must say that everyone was very friendly, even those who were not working with us directly stopped to say hello. This is a wonderful dealership to purchase a Lexus. My 2011 Lexus is in top of the line condition and has a 3 year warranty. I am so happy thanks Branden! More

This is the second Lexus we have purchased from Helen Bitzberger. You will not find a more knowledgeable, caring, and friendly salesperson. Helen listens to your wants and needs and works very hard to Bitzberger. You will not find a more knowledgeable, caring, and friendly salesperson. Helen listens to your wants and needs and works very hard to accommodate them. She is honest and pays attention to details. She handles the entire deal (no speaking with managers over and over), walks you over to Bob (also knowledgeable and efficient with financing details), gets in the new car and explains dials, buttons, and programming displays to your satisfaction. She even takes the tags off your old car (I really think the dealership should have someone do this for their sales personnel!). We are familiar with the excellent Lexus service department and anticipate the same quality of service on our new car. Helen sells new and pre-owned cars so don't hesitate to give her a call. She will promptly return your call and follow up after any purchase. You can stop in any time or make an appointment and she will personally and patiently answer all of your questions. Helen is a first-class salesperson in a first-class dealership. Buying a Lexus from Helen will enhance your buying experience. More

EVERYONE we dealt with was great. None of the games we found dealing with other dealerships. They work with you and give you a good price with out all the haggling we found at other places. Everyone was v found dealing with other dealerships. They work with you and give you a good price with out all the haggling we found at other places. Everyone was very nice to deal with and friendly from the service tech, sales person to the manager - everyone took their time to make sure we were helped even if it was not directly their job. The pricing and paper work was done correctly and straight forward. ( we had purchased at other places in the past where they made major pricing errors and the price sheet was convoluted). Overall, a very pleasant experience. More

Just went to Lexus of Atlantic City again to purchase a new car. I had such a wonderful experience there in 2011 when I bought my IS that I wouldn't dream of going elsewhere. Once again it was truly a new car. I had such a wonderful experience there in 2011 when I bought my IS that I wouldn't dream of going elsewhere. Once again it was truly a wonderful experience. Helen was my salesperson the first time so of course I asked for her again. She is very knowledgeable and a great salesperson. Thank you so much Helen -- you made it a December to Remember!!! I just love my new RX!!! Julia More

If you're from out-of-state like me (Maryland), I‘d exercise extreme caution when considering a car from this dealership. I fell in love with a limited edition, older model Lexus RX350 on Lexus of A exercise extreme caution when considering a car from this dealership. I fell in love with a limited edition, older model Lexus RX350 on Lexus of AC's website. I immediately PLACED A DEPOSIT on the vehicle, had my credit union overnight a check to me and had, what seemed like constant/daily communication with a seemingly friendly saleswoman -Helen. On the big day, with a car full of excited family members and nearly 3 hours into our drive, I received a call from Tony Lobello (sales manager) notifying me that there was a computer mishap and somehow my car was accidentally sold to someone else. I called Helen and she confirmed the news. Was there really a mishap or did someone offer more money for MY car? Does it even matter? I was heartbroken, and quite honestly, I cried. 15 minutes away from Lexus of AC’s dealership, I had to turn my car around and head back home to Maryland. The next business day, I fully expected the “let’s make this right” phone call from Lexus of AC , but it never came. This is pretty shocking considering I still held a check made out to their dealership – ready to just hand over to them. At the end of day, I left a voicemail for the General Manager (Ed Sunday). He never returned my call, but most likely forwarded my information to Tony Lobello. Tony called me the next day and after a rocky start to our call, Tony agreed that Lexus of AC had failed me, that I should be compensated appropriately and that he’d come through with a newer car at the same price point. He asked me for my exact car requirements, asked me to give him through the weekend and promised to have something “worth the inconvenience” for me soon. And so I patiently waited. That was on November 19th. As of today, 12/14 , Tony has never called me back. Lexus of AC still has my original deposit for the car they sold someone else still on my credit card. Needless to say folks, I’d look elsewhere. Nightmare. More

The most pleasant experience I have ever had in purchasing a vehicle. Awesome sales person, Helen could not have been nicer or more knowedgable. Helen's follow-up was key in my decision to purchase purchasing a vehicle. Awesome sales person, Helen could not have been nicer or more knowedgable. Helen's follow-up was key in my decision to purchase a vehicle. She listened to my needs, called me when a car became availalbe and I bought it! More

Incredible customer service from the Lot to the inside front desk , Brandon was very professional during the entire transaction and extremely open for questions, the Lot tech Jose receive us at the parkin front desk , Brandon was very professional during the entire transaction and extremely open for questions, the Lot tech Jose receive us at the parking lot and welcome us very friendly, Sales Manager Tony very polite and willing immediately. I have never had a such experience any where else.. you guys really made my purchase very unique.. thanks More

What a great experience! I needed to find a new vehicle and new the vehicle that i wanted. I visited 3 different dealerships in NJ and by far the best customer experience was with the team at Lexus of Atla and new the vehicle that i wanted. I visited 3 different dealerships in NJ and by far the best customer experience was with the team at Lexus of Atlantic City. They were the best price for an amazing vehicle that I drove off the lot in no time at all. Financing was easy and everyone was just so warm and welcoming. Shop here if you are in the market. You will be overwhelmed by the experience. More

My husband and I have dealt with many different dealerships in the past 25 years. Our experience with Atlantic City Lexus has been one of the best experiences we have had in purchaseing a new vehi dealerships in the past 25 years. Our experience with Atlantic City Lexus has been one of the best experiences we have had in purchaseing a new vehicle. Our sales rep Brandon Franco was very helpful to my husband and I, we were unsure what we wanted and Brandon helped us out tremendously with our decision. He made me feel very comfortable and not pressured. He was very helpful. Brandon also was very accommodating, offered us drinks and also offered us pizza which I was very grateful, I haven't eaten all day. (Thank you Brandon). We would also like to thank Tony Labella because with out Tony we would not have gone down to Atlantic City Lexus. He is an asset to this company. We will use Atlantic City Lexus for future purchases, and will recommend to our family and friends. My husband and I look forward to working with Brandon and Tony in the future. More