Lexus of Austin

We just bought a new car at Lexus of Austin. The whole experience was great. From the minute you walk in the door until you leave there is lots of personalized service. They don't bug you, but they do m experience was great. From the minute you walk in the door until you leave there is lots of personalized service. They don't bug you, but they do make you feel very welcome. It is a very warm and friendly place. After purchasing the car, we were introduced to a Lexus Technology Specialist, JORDAN OUBRE. She was great!! We are 60 years old and our new Lexus has all the toys on it - navigation system, bluetooth. Lexus Enform, etc. JORDAN was so patient with us and explained everything so that we really understand it. And if I did have a question on something, she showed me how it worked and I really understood it. I have to say, that I am enjoying all the technology on my new car because thanks to Jordan, I can work everything. And it is so much fun - thanks Jordan. Marsha and Phil More

As a single person, I was very worried about buying a new car. However, from the moment that Daryl shook my hand---within seconds of me entering the dealership, I could not have had a better experience over car. However, from the moment that Daryl shook my hand---within seconds of me entering the dealership, I could not have had a better experience over the next few hours! Daryl was knowledgedable, courteous, and had MY desires as a top priority throughout the process. He never pressured me, and he was a truely wonderful and genuine person. He helped me every step of the way---to do exactly what I asked. It began with a seamless test drive, where he answered all questions, and then he found my car! He and Lexus exceeded all my expectations not only on the new car, but on my trade in ---a car very special to me for over 6 years. Daryl kept saying "Don't worry"...and he was exactly right. It was as if he took me by the hand, and then made all my expectations come true. By 8:30 pm, I was driving out in the most beautiful Lexus I had ever seen...and Daryl and the fabulous staff at Lexus made this all come true on my very first visit. I had done my research on line, and I could not have been a more satisfied customer. Thank you Lexus and Daryl!!!!!! I will never forget your honesty and kindness Darly----you have made me so happy! More

Daryl was very knowledgable, courteous and professional. His customer serivce was excellent. We leased a 2013 Lexus RX 350 and absolutly love it! We look forward to the service moving forward. Thank yo His customer serivce was excellent. We leased a 2013 Lexus RX 350 and absolutly love it! We look forward to the service moving forward. Thank you Darly & Lexus! More

I walked into Lexus of Austin without any previous contact with anyone there. My purpose was to look at the RX 450h. The Receptionist referred me to Jon Farley. Jon is very professional, friendly, contact with anyone there. My purpose was to look at the RX 450h. The Receptionist referred me to Jon Farley. Jon is very professional, friendly, and knowledgable about Lexus. On my second visit, I met Michael Cobb, Sales Manager. Michael is also very professional, friendly, and knowledgable about Lexus. We ended up buying a GX 460. Ryann Danford could not have been more helpful and professional during our financial meeting. Kristen Casas patiently explained the technology and functions of our new SUV. We did not leave with our new SUV until 9pm or so. Kristen and Jon did not leave us until we were completely satisfied with our SUV and our understanding or its operation. We are extremely pleased with the vehicle and with the ease in which Lexus of Austin made our buying experience. This dealership is well-maintained and makes "Customer Satisfaction" its Number 1 goal. I recommend Lexus of Austin. More

I had a Lexus ES300 for 10 years. Last week my husband said he thought I should get a new car. I was resistant as I love my car and it still runs perfectly and have had no problems in 10 years. We went said he thought I should get a new car. I was resistant as I love my car and it still runs perfectly and have had no problems in 10 years. We went into Lexus of Austin just to look. We met Daryl DoCarmo right away and he showed us all the new cars and gave me a great tutorial on all of them. He was very knowledgable and patient and I could tell how excited he was as he was explaining how the car works to us. I am very particular about color and details. Before we left, he was very conscientious about letting us know what colors were available and what shipments were scheduled to be delivered. After we left , I was waiting to get the "sales job" with phone calls, emails, etc. Daryl never pressured us - he communicated with us only to see if we had any questions or concerns he could address. We checked around at other dealerships before we purchased at Lexus of Austin. Daryl emailed me yesterday to tell me the color combination I wanted had actually just come in. The dealership closes at 7pm and we didn't get down there until 6:45. We loved the car. We drove out of there at 8:30 with our beautiful new car. Everyone stayed late to accommodate us. I told Daryl to go home as they showed us how everything worked but of course he was the last one to leave. He wanted to make sure we didn't have any questions. This was by far the most pleasant (and easy) car buying experience we have ever had. Daryl, thank you so much for making what is usually a stressful experience into such a pleasant experience. You are great! More

Lexus of Austin is an excellent dealership. The salespeople are very professional, knowledgeable, and responsive. There was no undue pressure to buy. Overall a great experience. salespeople are very professional, knowledgeable, and responsive. There was no undue pressure to buy. Overall a great experience. More

We just purchased a Lexus RX350 from Lexus of Austin. I must say this was one of the most pleasant car buying experiences we have ever had. Originally we went into the dealership just to size the differen must say this was one of the most pleasant car buying experiences we have ever had. Originally we went into the dealership just to size the different models and had expected to try a couple of other dealers before making a decision. Daryl was great in that he made sure that the vehicles we looked at would meet our needs. In addition to being very knowledgeable about the Lexus products he was patient and attentive. This was rather different from some of the other dealerships that either tried to push features we didn't really need or tried to convince us we didn't really want the features we wanted. Once we decided to go with the RX350 the buying process was very smooth and hassle free. The finance department was equally pleasant. The paper work went very quickly and we weren't bombarded with pitches to buy a bunch of add-ons. We drove off very pleased with the new vehicle and very impressed with Lexus of Austin. More

Brett was, by far, the most personable and informative car salesman I had ever encountered, while still being professional and responsive. Our finance person was informative but not pushy with the add-on car salesman I had ever encountered, while still being professional and responsive. Our finance person was informative but not pushy with the add-ons. An excellent experience. More

We purchased an RX 350 from Lexus of Austin. The deal started with an email that was quickly answered by Ross Rountree to meeting Ross a few hours later to test drive an SUV to finishing the deal after t started with an email that was quickly answered by Ross Rountree to meeting Ross a few hours later to test drive an SUV to finishing the deal after the dealership had closed. Professional doesn't begin to describe Ross Rountree. He is passionate about cars in general and about the brand he represents. He is very knowledgeable and believes in the quality and value of Lexus vehicles. He and Mark Churchin in Finance took great care of us, walked us through every step with no rushing and welcomed us to the Lexus family. Great vehicle, great experience and we look forward to continued great service in the coming months and years. Ask for Ross Rountree when you visit the dealership to get top notch customer care. More

We are new in Austin from Houston, and was looking for the best service provider in Austin. Had exceptional dealer for our multiple premium cars, had great deals, great service and priority handling in H the best service provider in Austin. Had exceptional dealer for our multiple premium cars, had great deals, great service and priority handling in Houston. Read one review on Lexus of Austin that was not great so we shopped all around, including back in Houston. We bought from Lexus of Austin and are so glad we did. Nicco was a very proactive and good salesman. So far the dealership has been EXCEPTIONAL, absolutely positive and goes the extra mile for us in everyway. I can highly recommend Lexus of Austin and salesman Nicco Azari. More