Lexus of Austin

Corbin was very knowledgeable, persistent and was very attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work More

I came in to the dealership and gave Corbin and Randy the challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father). They stayed with me through every step of the process, making sure I received the best service possible, up until the minute I drove off the lot. They were fair and made sure I got a great deal, but above all else, they made sure I was happy with the entire process. I have never owned a brand new car in my life until yesterday, and these two made it possible and made me actually want to buy a car again (though not right away, have to enjoy this one for a while first). I would recommend these two with the utmost confidence to anyone who is looking to buy a car and wants a knowledgeable, fair, and caring sales team. Thank you both so much! More

Corbin was very responsive and accomodating to my needs. He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely recommend Corbin to friends looking to purchase a vehicle. More

Very helpful, patient, and gives no xx. I would not hesitate to come back and work with him or recommend him to others. He gives prompt and reliable answers to all your questions. hesitate to come back and work with him or recommend him to others. He gives prompt and reliable answers to all your questions. More

Just went in for a test drive and drove home in my beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! beautiful new black 2014 IS250!!! Love it! Thank you Corbin for making it happen! More

Avoid service adviser - Jim T. He was rude from the beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/ beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/o meeting with the SA. When we did receive a call from Jim we discovered that LoA had only worked on 1 of 3 service items requested... and they could not recreate the issue. What about the other two issues? Well this is where the "blame game" started. Jim supposed could only see 1 of the 3 service items requested. We checked their website and all 3 requests were still there so I visited him with a physical printout. This time he blamed it on their IT department... and that we should have visited him before leaving the dealership in the 1st place... Agreed I thought that was strange but their service person handed us keys to the loaner car and insisted that we did not need to speak to the SA as they had all off our information. Obviously following their service advise/direction is not the right thing to do... the only way to do business with these people is to second guess everything they tell you. I did meet with his service manager, Paul C., but no real help here unless you consider his business card "help"... seemed like we're just another unsatisfied customer to him... After we rec'd the car back from service we never saw a customer satisfaction request. No phone survey from LoA nor from Lexus Corporate. I contact their service manager again... "customer sat survey's are random" so we randomly did not get a survey... how convenient for LoA. I emailed Lexus Corporate... no response. We've been loyal Toyota and Lexus owners for 21 years with 3 Toyota SUV's/trucks and 1 Lexus SUV on our driveway. We've also own a Porsche 911. When my wife's Lexus GX470's warranty expires we'll be switching her over to Porsche. It's a night and day difference with regards to the service experience there and vehicle performance. Adios Lexus... Ironically we've see stellar service from Toyota over the years. Go figure. I suppose Lexus is banking on the fancy coffee bar at their dealership to cover up for the lack of service and customer courtesy. More

I recently purchased the 2013 Lexus 450h from the Lexus of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexu of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexus family. Each individual I spoke with were very knowledgeable about the product and appeared genuinely interested in helping me select a vehicle that best fits my need. Ultimately, I worked with Daryl Do Carmo. Working with Daryl was an awesome experience! Aside from being extremely knowledgeable about the product, he possessed a calm confidence that was second to none. In addition, Daryl was patient to a flaw. I called him regularly before and after taking delivery of my vehicle. Each time Daryl showed the same interest and patience while offering many helpful suggestions to address my concerns. He provided various websites which offered helpful information about luxury vehicles in general. Since Daryl did not just show a bias toward the Lexus product it helped me to believe in the product even more. After taking possession of my vehicle, I was introduced to Mary and Ryan. Ryan facilitated the loan process with ease. My purchase took place after 6pm on a Thursday. Although I did not have all the documents handy that day, Ryan was able to work with my bank the following business day to complete the loan process. Mary can only be described as the guru of all things Lexus. Not only did she possess a superior knowledge about all the bells and whistles on the vehicle, she had a wonderful ability of sharing that information without making the listener feel uncomfortable. Daryl, Ryan and Mary are fantastic employees and I highly recommend them if you are looking for a superior car buying experience. Mernel Lovell More

John Jenkins honesty sold me on this place! The moment we drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took ti drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took time for us. His associates I can't say the same for especially since they kept coming and inerrupting us to let him know he had other customers as if to say we weren't good enough to be there. John made sure we didnt leave with any unanswered questions and made sure we felt like family! The place itself is extreamly beautiful and the service department was top of the line towards all of their guests. (I stood there for about an hour and just watched them interact with the clients and each other.) If you are looking to buy a Lexus, honestly this is the place to go and this is coming from someone who didn't buy at this time. Will from this dealer if that is the route I go! More

We rarely write reviews but every once in a while you feel like you need to do something more than just shake a persons hand and say thank you. OK, here goes... My wife and I owned a Lexus in the past. T feel like you need to do something more than just shake a persons hand and say thank you. OK, here goes... My wife and I owned a Lexus in the past. The vehicle and service from Lexus of Austin were quite good. Our current car is from a three letter company that starts with B and ends with W. It's a reasonable car but far from the "ultimate experience" it's advertised as. Anyways, when the time came to look for something new we went back to Lexus to begin our search. If we had read the reviews here before arriving we would have asked for Daryl right away. We didn't, but lucky for us, he was the guy who met us at the door. Daryl is perhaps the lowest pressure sales person we've ever met. His knowledge of their vehicles is exceptional. The test drive and discussion of options went very smoothly. We don't make decisions quickly, that's me, but after a few days we had narrowed our choice down to a black IS 250C or 350C with saddle interior. Unfortunately there are relatively few of these available. So began the search. I really think Daryl is thrilled by the challenge of fulfilling his customers wishes. A car was located at another dealer. Before it was to be transferred we discussed price. After some research we made an offer which we thought was reasonable. It was accepted. Hurray, right? Unfortunately the other dealer wouldn't release the car as they had a customer interested in it as well. More searching turns up few options. Days go by. The prospect of waiting 3 months for a car to be ordered from the factory did not make us happy. Daryl persevered. Two days later we receive an excited call from Daryl. The other dealers customer had failed to get financing so the vehicle was available. In fact it had already been delivered to L of A. Almost done... We finally see the car and it's gorgeous. Except... It has a different set of rims than what we wanted. By now it's 7:30pm and the place is closing down. As I said, Daryl thrives at making his customers happy. "Let me handle it" he says. True to his word, we return the next day and the service department swaps out the rims at no cost. Buying a new car should be a special event and that's definitely what our experience was. Thanks Daryl! More

The Lexus dealer here in Austin Texas have shady people and practices. We went in for an advertised lease special and the offer on the car was nowhere near this price ($200 higher than the special). We ke and practices. We went in for an advertised lease special and the offer on the car was nowhere near this price ($200 higher than the special). We kept having to remind them multiple times we were there for the special advertisement and they kept coming back little by little with price breaks but still ended up nowhere close to the price of the special. They were shorting us on our trade in value (5k less than it's worth according to several other dealerships) and then tried to put us in a demo unit that had scratches on it and had a sticker on the key FOB that said "Smells bad". The sales guy tried to mislead us by saying he had the car there with the widows down for us ready to be inspected...said nothing about the bad smell and they were stupid enough to leave the "smells bad" sticker on the keys. They also denied many times that this was a demo car and refused to even refer to it as a "used" car or "demo" car when it had over 1000 miles on it. They kept trying to tell us that this is "the" car they use for test drives. It had permanent dealer plates on the car and I suppose they are arrogant enough to forget we were just there the day before and test drove a different unit. It is clear they do not have the customers best interest in mind. We ended up spending more money on a different brand car who made us feel valued and were honest with us from the beginning. More