Lexus of Bellevue

Rude and impatient Called to schedule an appointment for one of two vehicles bought from Lexus of Bellevue. After navigating a frustrating answering machine loop, I was Called to schedule an appointment for one of two vehicles bought from Lexus of Bellevue. After navigating a frustrating answering machine loop, I was finally connected to the service department. When I asked about a shuttle ride I was told my home was too far. I explained I had always been given a car for previous visits. I was told the $326 oil and filter change did not qualify for a loaner vehicle. The young man was impatient and rude. When I asked if he would prefer that I went to another service center, he said that would be a good idea. After 15 years of using Lexus of Bellevue,I will not be returning and I will use a different company for my next car purchase later this year. I don’t believe this will impact the company but it may serve as a warning to others who seek polite and friendly service. More

Service Review Service Rep, JD, accepted our 2012 RX450h for maintenance on April 22. His overall care and explanations were exceptional, a talent my wife always enj Service Rep, JD, accepted our 2012 RX450h for maintenance on April 22. His overall care and explanations were exceptional, a talent my wife always enjoys at Lexus. We needed new tires along with our regularly scheduled service so the cost was higher than normal Before we paid he informed us of a program whereby we had the option of applying the service charges toward a new vehicle. Well, needless to say, we so chose. We appreciated his tip. If our vehicle was a more recent year we would have declined, of course, but the timing was right for us after nearly 120,000 miles on 'Lexy'. Anyway, JD is an exceptional representative of Lexus: Smart. Friendly, Attentive. A 10s guy across the board. More

Extremely poor service I am the owner of a 2016 GS 350 F sport which is under Warranty. I scheduled the service appointment at Lexus of Bellevue, expressed my concerns: Dia I am the owner of a 2016 GS 350 F sport which is under Warranty. I scheduled the service appointment at Lexus of Bellevue, expressed my concerns: Diagnosis of poor gas mileage and delay in acceleration. The service advisor Benjamin tells me that if something was wrong with the car the car would tell me - that’s how they run. He ignores my concerns and wastes my entire journey (from Federal Way) to receive service. He then tells me that I will not be eligible for a loaner car for a simple oil change- since HE determined nothing was wrong with my car. I didn’t know Lexus hired Mechanics to work as Service Advisors! I felt like Benjamin was displaying signs of Implicit Bias against me since I’m not majority race. I was going to have the 30k service performed - but instead Walked Out - you DON’T get to disrespect me “AND” earn a commission off it! Training on Customer Service, Cultural Diversity & listening skills is necessary for this employee. More

Feeling like I purchased a used Kia. They attempt to deliver a new luxury car wet and in the dark. The sales person also doubled as the detail technician. They brought the car around un They attempt to deliver a new luxury car wet and in the dark. The sales person also doubled as the detail technician. They brought the car around unvaccumed and factory sticker tape still on the windows. Far from what one would expect when buying a luxury vehicle. From there the experience has gotten worse. I left messages for the GM, who must be far to important to return my call, as he had the salesperson return my call who never did provide an update of my vehicle that has been in the service department for 4 working days. So far sales dept was a let down. The service has been a let down, and as with most poorly managed departments this starts at the top. The GM, who I left a pleasant message detailing my concerns couldn't find the time to return my call or provide answers. Consider going out of state to purchase your new Lexus. More

Predatory from the moment I walked in. I went here tonight to look for a used hybrid and had a 2017 Toyota Tacoma TRD Offroad with ALL available options to trade in worth considerably more I went here tonight to look for a used hybrid and had a 2017 Toyota Tacoma TRD Offroad with ALL available options to trade in worth considerably more than what I was looking to buy. I was greeted by Taven Erpenbach and told him what I wanted. After trying to convince me to buy a new vehicle instead, I politely declined and restated my purpose for buying a used hybrid, being that I wanted it for high mileage driving for work. He finally decided to go over to the computer and look up all their hybrids in the used section. After claiming they had two Toyota Camry hybrids, I spent another 30 min or so just waiting for them to get it so I could look at it and test drive it. After much waiting, instead I was surprised to see a Lexus pull up. Not what I wanted or asked for. Soon as I got in, I could tell it was too small and told him no. So then another 20-30 min goes by and we're still waiting for one of the Camry's to be pulled up front. After like an hour combined of waiting for cars, I finally get to test drive one Camry, which is a 3 year old 2015 model they had listed for 23k. It was just ok and pretty bare bones. Didn't come with all the premium features I already had in my Tacoma and prior cars, yet I was still willing to purchase it because I just need something more efficient on gas. After the test drive, I asked about the 2018 Camry he said they had, yet magically it was not for sale anymore despite being listed on multiple websites. He made up a story about how it was involved in some other trade with another Toyota dealership and they had to get permission yet supposedly they were declined and not allowed to sell it while I was test driving the 2015 Camry instead. Prior to going in here, I researched all the values for everything. My Tacoma is worth about 34-35k on KBB. Their car was worth way less on KBB and was overpriced being listed at 23k. Why? Because they claim they put new tires on for $1495 and another $999 for "permaplate" which is a chemical they put on the window to repel rain and supposedly rock chips. I never asked for these, and this was done prior, but they are trying to add on a total of $2495 to the price for bogus items. Now comes the part where Taven and his manager Andy Bui decide that I must be the worlds dumbest idiot and tried to dishonestly rip me off on both the price of their car and my Tacoma I was wanting to trade. They printed out a false KBB quote for my Tacoma. They didn't include everything that it's equipped with, yet they came back with an offer of $29,500 and kept their $23k price on their Camry. So apparently they thought I was stupid enough to take a $14k loss on what I originally paid for it new (about 44k after taxes and extended warranty), to end up with their 3 year old car with more miles on it than my Tacoma has while they refused to budge on the price of their vehicle. I would have only gotten a check back for $1,700 as that was the difference if I had used their numbers. Taven made up a story about how there is no room to budge on the price of this car, yet it's been actively listed for several months online. I explained the high value of Tacomas and pointed out that dealers are selling less equipped models of the same year as mine, for between $38k-$40k. I asked for 34k which would have left them plenty of room to bump up the price for resale, considering it has EVERY option available and there are NONE on the market that have all the options mine does. Taven goes back to tell Andy what's up and eventually Andy comes outside to "meet me and say hi". He came with more false printouts of pricing that again didn't include all the options I had on my truck and tried to tell me my truck is only worth $29,500 but was willing to go to $30,500 yet still refused to lower the price of his 3+ year old used car. I again pointed out all the prices I had looked up earlier in the day and couldn't understand why he's trying to tell me he can only sell my truck for $34k-$35k yet other 2017 models similarly to mine are selling at dealers for $39k. Starting to see the xx spewing from this guy? After I got home and looked further at the paperwork, I noticed all the shenanigans they were trying to play by leaving out key items from their KBB print out. I also then understood why I was never allowed to hold and look at the print out while I was at the dealer. Not to mention after inspecting my car, they kept the keys the entire time and even kept them after I refused anymore negotiations and just wanted to leave. Not sure who hired these two kids, but if you're going to hire blatant liars, make sure they aren't dealing with adults that can smell their xx a mile away. I will NEVER return to this dealer for ANYTHING, no matter what kind of deal they have. Business is permanently lost after the charade they put on. I would highly recommend that you steer clear of this dealership. I've bought several cars over the years and never have I experienced lies like I did here. More

Great experience at Lexus of Bellevue! I could not be happier with my experience at Lexus of Bellevue. I recently bought a pre-owned SUV and from my sales rep to the pre-owned manager the c I could not be happier with my experience at Lexus of Bellevue. I recently bought a pre-owned SUV and from my sales rep to the pre-owned manager the customer service level was exceptional. The process was smooth and everyone was so nice. I ran in to some problems 3 months after my purchase and they still stepped in to help me resolve the issues. I was referred to them because of the outstanding service and I was not let down. They also have a very lovely lobby and waiting area! More

Not returning phone call My first experience with Lexus of Bellevue is a very disappointing. They were so nice when you first come to the dealership and once you got the car h My first experience with Lexus of Bellevue is a very disappointing. They were so nice when you first come to the dealership and once you got the car home and it was over. I just have a simple question and after multiple calls to multiple people there and I left multiple messages but I never never heard back from anyone. I am very disappointed to receive the type of treatment from a well known business like this. More

Cindy was AMAZING to work with! Working with Cindy was a 5 STAR Class-Act! She went way above & beyond & I highly recommend seeing her at Lexus of Bellevue! I purchased a car from Working with Cindy was a 5 STAR Class-Act! She went way above & beyond & I highly recommend seeing her at Lexus of Bellevue! I purchased a car from out of state, she gave me her personal cell number & even replied to me on her day off. Also, she worked with the Truck Driver who I hired to pickup my Mercedes & she stayed to see it through at 9:00pm... then let me know it was on its way. She was very friendly, easy to talk to, knew exactly what the situation was & managed my paperwork so quickly by over-nighting the documents & included a pre-paid Fed-Ex overnight returnnback to her. It was all done in a day & a 1/2 & my car was picked up a day early because of her excellent work to make sure the car was all cleaned up & ready to go. Thank You Cindy... a real class-act lady! More

Car purchase. Drive train issues shortly after purchase. Warranty was not honored, although the dealership offered to buy the car back which was used. The stipulati Drive train issues shortly after purchase. Warranty was not honored, although the dealership offered to buy the car back which was used. The stipulation was to buy another from their inventory. I bought a Subaru and do not care for a Lexus. More

We had an issue, but they made it right. They went out of their way to help once they found out there was an issue. We are satisfied with the overall outcome. We ended up with the car we want They went out of their way to help once they found out there was an issue. We are satisfied with the overall outcome. We ended up with the car we wanted. More