Lexus of Bellevue

Excellent, trustworthy, a man of integrity . I can’t believe I’m saying this about a car salesman. But that to George Schafer is. We live in Prescott Valley Arizona and have family in Seattle. . I can’t believe I’m saying this about a car salesman. But that to George Schafer is. We live in Prescott Valley Arizona and have family in Seattle. During my numerous trips back to the northwest I always stop at your dealership. George also gave me monthly updates by phone in over the past year and a half he doesn’t seem like a car salesman, he seems more like family. When the right car, in the right finances come together we will definitely be purchasing a new RX 350 with George. Always positive, upbeat, and willing to go the extra mile in researching the right car us. He’s known several of the times I’ve visited I was really just a tire kicker, yet he treated me as though I had a pocket full of cash. Years ago when we lived in Seattle we least two brand new RX 350s. Love the service, love the atmosphere, but especially the free car washes Thank you George Shafer, you’re the best. More

Stay away - Worst dealer They set the prices to their advantage and won't budge a penny on them, worst dealer I've been to as far as being able to negotiated a fair value on They set the prices to their advantage and won't budge a penny on them, worst dealer I've been to as far as being able to negotiated a fair value on your car, they gave us a value of $11000 when I blue booked it I came out to $13890. All ...More More

Offered me free oil changes, won't honor offer When I purchased my vehicle from them, the business gave me a Prepaid Maintenance Classic Plan which gave me an oil and filter change along with a mul When I purchased my vehicle from them, the business gave me a Prepaid Maintenance Classic Plan which gave me an oil and filter change along with a multi point inspection for a year. When I called to have that appointment set up, the location said I would need to go to a Nissan dealership because I did not buy a Lexus from them. I went to a Nissan dealership and called the number on the front of the card which turned out to not work. Luckily, the gentleman at the Nissan dealership found another number on the back and after speaking with them, let me know that any Lexus or Toyota dealership would honor my oil change. I called Lexus back and they said they couldn't do it still. I spoke with finance and they let me know that they would have me in their system and that I could get one. I called again, and again, no luck. At this point, I have called at least a half a dozen times and spoken to many people who have told me that the certificate I have is not going to work with them. I spoke with several people there and any one of them could have made the situation better for me by offering me an oil change somewhere else (which I asked about), but no one did anything to help me. I have given them the benefit of the doubt on multiple occasions, but at this point, I am done with them and have submitted a complaint to the BBB. I will also never buy another car from them as I was planning to do with my wife's future vehicle. More

Car purchase Bought a 2010 RX350 while in the area visiting,we're back home in Southeast utah really like the car. Everyone there was very pleasant and good to wor Bought a 2010 RX350 while in the area visiting,we're back home in Southeast utah really like the car. Everyone there was very pleasant and good to work with More

Battery issue Called for appointment got in next day, Alex Tager was the service rep that figured out what was going on and got my battery replaced. Very quickly, a Called for appointment got in next day, Alex Tager was the service rep that figured out what was going on and got my battery replaced. Very quickly, and even had my Lexus washed. Thank you, for great service and a fun time for my two granddaughters playing golf up top. and they loved the cookies. Sharon More

60k service and front brake job. Alex was great. Very knowledgeable, professional, courteous, and kept me informed of the progress. Arranged a loaner and got me in and out as promise Alex was great. Very knowledgeable, professional, courteous, and kept me informed of the progress. Arranged a loaner and got me in and out as promised. Love your dealership. More

Shady tactics Dealership wants to take a customer's GSF back after they damaged the customer's trade in their possession and claiming 15K in damages to the car... I Dealership wants to take a customer's GSF back after they damaged the customer's trade in their possession and claiming 15K in damages to the car... Instead of offering different solutions. All the dealership cares about is getting their car back. Sounds like they're just trying to sell it for more profit to someone else.. More

Excellent service I have been a Lexus customer for more than 15 years. I always get great customer service and that is why I continue to return. I have been a Lexus customer for more than 15 years. I always get great customer service and that is why I continue to return. More

Excellent prompt service Received prompt service. My car was ready, vacuumed and washed after service. Service waiting facility is great place to work with WiFi available. Gre Received prompt service. My car was ready, vacuumed and washed after service. Service waiting facility is great place to work with WiFi available. Great job overall. More

Justin H has been the best Sales rep! This is my second car that I bought from Lexus of Bellevue and Justin H in sales has been more than helpful during and after the sales. He has been am This is my second car that I bought from Lexus of Bellevue and Justin H in sales has been more than helpful during and after the sales. He has been amazing and provided excellent customer service even when I have questions or concerns months after my purchase. I will send my family and friends to find Justin for their Lexus needs and will definitely use him for my next purchase. Eric in service has also been helpful. More