Lexus of Birmingham

True to their word I have been searching the internet daily for over a month looking for a certain model vehicle I wanted..The other night I saw just what I wanted on To I have been searching the internet daily for over a month looking for a certain model vehicle I wanted..The other night I saw just what I wanted on Tom Williams Lexus website. I have done my research and I knew car was at a good price and I knew it would be gone fast.I called first thing the next morning and was lucky enough to speak to salesman Jerod Pitman.I told Mr. Pitman I lived a hundred miles away and could not get off work that day but would be at dealership the next day Saturday.He knew the car would go fast but he was nice enough to hold it for me to get there .I realize dealerships normally do not do this but he sensed that I was serious and he gave me chance to get there and buy it instead of selling it to another customer.My wife and I drove birmingham on Saturday and Mr. Pitman met us and could not have made our buying experience any better.He spent several hours with us explaining every feature on the lexus to us like a friend not like a salesman wanting to make a sale.He then stayed with us thru the paperwork and finance part of the sale making sure we understood every detail. Late that afternoon we drove our new lexus home to Montgomery.I am 66 years old and I have never had a car buying experience nearly as good as Mr. Pitman made this one.If anyone reading this is looking to purchase a car I highly recommend giving Jerod Pitman at Tom Williams Lexus a call. You won't be sorry! More

Unsolicited/harassing calls after car in for service Our 2013 GS350 was taken in for an oil change and learned of recall. Took the car back 2 days later on a Monday for recall work and new brakes. Sinc Our 2013 GS350 was taken in for an oil change and learned of recall. Took the car back 2 days later on a Monday for recall work and new brakes. Since then, we have been inundated with harassing/unsolicited phone calls to cell phone from "Easy Care," who sells extended warranties. The sales person at Easy Care was rude and was reluctant to provide the name of the company when I returned their call to have them remove us from their call list. She stated they "were with my dealership." She did not even know what dealership I was calling about until I gave her the phone number they had been calling, then she said they were with Tom Williams. I have made several inquiries over the last 2 days to Tom Williams asking how our personal information -- cell phone number, exact date our car was in for service, mileage, etc. was distributed without our permission. Still waiting on a return phone call from manager. Per our service rep, I am not the first person to complaint about this. I had no problem with the work that was done, but the unwarranted harassment by the extended warranty company they do business with will make me take my car elsewhere for service in the future. More

New car, no part because it's new Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they or Got a 2015 Lexus 350 with 3200 miles. BSM, blind spot monitor keeps going off and on. I'm thinking short in wiring. They tell me in April 2015 they ordering new part for me. Called end of June, part not here will be here 10 July. Called today 14 July, part not here will be here 17 July. I ask what's the problem and was told because it's a new car it doesn't take priority. Why can't they give me another car because it's looks like my car not going to get fixed? They don't work like that. Well, looks like they don't work period to me. All I want is for my car to be fixed while it's new. More

Service department is satisfactory Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and profe Bill Cowan is missed every time I return for service. Service is satisfactory only. Stellar service is in the past. Phone calls not returned and professionalism amiss. More

So pleased!! Terry Lewis, my salesman, was very laid back…no pressure whatsoever, nice, and friendly! He was interested in making me happy (and that wasn’t easy). Terry Lewis, my salesman, was very laid back…no pressure whatsoever, nice, and friendly! He was interested in making me happy (and that wasn’t easy). He took time with me and made me think I was his priority. We talked about all makes of cars. He gave me facts and didn’t bad mouth the others. When we test drove the cars, he didn’t talk the whole time. He let me experience the ride. In the end I drove away in another Lexus because you can't beat the way they drive!!! I will definitely go back to Tom Williams Lexus and request that Terry help me! More

Great service I have dealt with this dealership for many years and Ron Amerson has been my Service Advisor.He is very knowledgeable, friendly and helpful . The se I have dealt with this dealership for many years and Ron Amerson has been my Service Advisor.He is very knowledgeable, friendly and helpful . The service has been great and I have recommended the dealership to friends and family members. Ron is excellent............. More

Great experience Very knowledgeable and attentive. Joe Straub very helpful in putting together a deal that fit my needs. All information disclosed, not surprises at Very knowledgeable and attentive. Joe Straub very helpful in putting together a deal that fit my needs. All information disclosed, not surprises at closing. Highly recommend. More

great experience Love this dealership. I would never go to another one after purchasing and servicing my car here. I live in Florida and it is worth the drive! Love this dealership. I would never go to another one after purchasing and servicing my car here. I live in Florida and it is worth the drive! More

Outstanding Licensed Technical Representative Clif Payne was the LTR that assisted me in choosing and purchasing my new Lexus NXt. He actually sold me my first Lexus back in 2000 and I was impres Clif Payne was the LTR that assisted me in choosing and purchasing my new Lexus NXt. He actually sold me my first Lexus back in 2000 and I was impressed with his friendliness, knowledge, and his caring attitude. Living up to that reputation, Clif spent hours of his time helping me choose and understand the technical details of my new car before the purchase, explaining the differences between the Lexus and other vehicles I was considering buting, and subsequently spent an entire afternoon with me making sure I was well acquainted with all the features, even programming most of them for me. He is the most outstanding salesperson, now LTR, that I have ever dealt with in my many years of purchasing multiple cars, and he is one of the primary reasons I chose to use this dealership again. I would highly recommend anyone considering the purchase of a new vehicle to use Clif and Tom Williams Lexus for their purchase. The dealership itself, namely its service department, exudes a friendly willingness to be of assistance to please the customer, and the quality of the work is exemplary. I will certainly purchase future vehicles from this company. More