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Lexus of Brookfield - Service Center

Brookfield, WI

4.4
209 Reviews

209 Reviews of Lexus of Brookfield - Service Center

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February 11, 2020

Lexus of Brookfield always treats me like royalty! Jessica in service is the best! I highly recommend this service department to anyone with a Lexus! More

by Subaruimpreza1234567
Recommend Dealer
Yes
Employees Worked With
Nikolaos Vlahos, AJ Kallas, Loni Musolf, Jessica Downing
Feb 13, 2020 -

Lexus of Brookfield responded

Thank you for sharing your response to Jessica's outstanding customer service! We value your business and look forward to your next visit! Take care!

February 10, 2020

After all of that, Lexus Wade then straightened out my Google account that wasn’t linked to my new phone and got everything working in record time. I am in awe of how fast he solves all my problems. More

by debfleming00
Recommend Dealer
Yes
Employees Worked With
Lexus Wade Technology Dept
February 06, 2020

Wade Schumacher Very satisfied with Wade. Had a minor problem. Wade told to come right over and he had me fixed up and on my way in a few minutes. Customer Service More

by richard.grimord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Wade Technology Dept
Feb 11, 2020 -

Lexus of Brookfield responded

Richard, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

January 17, 2020

Terrific Tutor You can't beat Wade's knowledge and teaching style when it comes to technology on your Lexus. I returned with my Lexus ES350 one year after my purcha More

by olderwiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Wade Technology Dept
Jan 21, 2020 -

Lexus of Brookfield responded

We're glad to hear our Staff took such great care of you! It means so much to us to have earned your trust in our business. Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Brookfield! We hope to see you again in the future! Take care!

January 10, 2020

Help with iPhone connection Thanks Wade for your patience and excellent explanation on connecting my iPhone to RX350. I will definitely reach out to you in future if needed. More

by mlayo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lexus Wade Technology Dept
December 28, 2019

Wade went far beyond any expectation! I was having difficulty with my remote start. Wade not only quickly addressed my issues but went far beyond my expectations! I will stick with Lexus b More

by Kathy G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexus Wade Technology Dept
Dec 30, 2019 -

Lexus of Brookfield responded

Kathy, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2019

NX's and ES's Every time that I bring my car in for service, Joe Pappalardo and his team execute in top form and fashion. All of the service advisors are a joy to More

by NX's and ES's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikolaos Vlahos
Dec 26, 2019 -

Lexus of Brookfield responded

We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. We hope to be of service to you again! Take care!

November 28, 2019

76 year old acquires first Lexus Acquired a 2016 es 350 and had six operation questions. Very friendly salesman referred me to Wade Schumacher and we headed to my car. Wade courteousl More

by Krueger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lexus Wade Technology Dept
Nov 29, 2019 -

Lexus of Brookfield responded

Congratulations on your new Lexus, Krueger! It is great to hear Wade was knowledgeable and pleasant to work with. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 16, 2019

My experience at Lexus Brookfield location has been amazing. Special shout out to Sam A, Wade S, Verbie S and Nate R for going above and beyond and for being available to answer all my questions and pr More

by Sonia Salman
Recommend Dealer
Yes
Employees Worked With
Sam Aly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Rench, Lexus Wade Technology Dept, Verbie Swanigan
Nov 19, 2019 -

Lexus of Brookfield responded

Sonia, thank you so much for your feedback! Sam, Wade, Verbie, and Nate will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 15, 2019

First a real thanks to Wade,I went to the dealer without an appointment, Wade jump into the car and 3minutes cleared my concern. THANKS WADE More

by Ray Wolf
Recommend Dealer
Yes
Employees Worked With
Lexus Wade Technology Dept
Nov 19, 2019 -

Lexus of Brookfield responded

Hello Ray, thank you for your great comments about Wade! We're glad we could be of service to you, and we hope you continue to choose us for all your automotive needs. Thanks again!

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