Lexus of Brookfield - Service Center

My husband and I entered the Lexus of Brookfield parking lot with a side flat tire, and we left as highly satisfied customers. Exceptional customer service is found here. Most importantly, swift and exper lot with a side flat tire, and we left as highly satisfied customers. Exceptional customer service is found here. Most importantly, swift and expert service with an abundance of kindness included. Outstanding sales team members, like Dale, and efficient service center employees. More

Had a very good experience with Mrinmoy Khan! Will definitely return to this dealership. Thank you Mrinmoy! Will definitely return to this dealership. Thank you Mrinmoy! More

I am a 4 time Lexus buyer . Last one was a 2018 RX350 I bought from Lexus of Brookfield in 2018 new. The sale manger was great and service was good. Now I went in November of 20 Last one was a 2018 RX350 I bought from Lexus of Brookfield in 2018 new. The sale manger was great and service was good. Now I went in November of 2023 to order a new 2024 RX 350 and was told the old sales manage retried and they gave me a sales rep who told me that I could not order one ,but did not have any on the lot and would try and fine what a wanted. He said he would call me . Two weeks later no call. So i called and asked for manager Sam. He told me that he would find me one and call me. Again no call after 3 weeks. So I went to Woodfield Lexus in Illinois' and they had 14 new 2024 on the lot and was treated great. Made a deal and got the 2024 I wanted at a good price. Now the 2024 Lexus had a second key shortage and was told that Lexus would contact me when I could pick up the second key at any dealer . Today I drove to Lexus of Brookfield to get the second key I ordered 3 weeks ago from Service and Parts only to find out no key and they never ordered it. Now I have to go back again on Thursday . I like to know if the General Manger knows what a poor service organization and sales he is running. I will never buy a Lexus from Lexus of Brookfield again. More

This is a great dealership. I spoke to Mrinmoy Khan and he had great knowledge on Lexus vehicles. Super personable! I spoke to Mrinmoy Khan and he had great knowledge on Lexus vehicles. Super personable! More

Thank you Mrinmoy Khan for helping me out and providing me with your knowledge and expertise. Best salesman in that dealership me with your knowledge and expertise. Best salesman in that dealership More

Great dealership and amazing salesman! I would recommend it to anyone. Mrinmoy khan was very helpful and knowledgeable! I would recommend it to anyone. Mrinmoy khan was very helpful and knowledgeable! More

Salesman Bob Hill and the Lexus Service Team are Top Notch! When my car battery died, and I couldn’t get to them, they came to me & jump started it so I could get to the Service Center and get the new b Notch! When my car battery died, and I couldn’t get to them, they came to me & jump started it so I could get to the Service Center and get the new battery I desperately needed. Parking in an underground lot wouldn’t have allowed for a Tow Truck, so I’m so very happy they were able to help me. THANKS AGAIN to Bob and his Lexus Team. More

Bob Hill went above and beyond to help me replace my license plates on Labor Day, even though I drove into the Lexus parking lot by mistake. He didn't have to help me, but he did, and I truly appreciate license plates on Labor Day, even though I drove into the Lexus parking lot by mistake. He didn't have to help me, but he did, and I truly appreciate his kindness. This is how a dealership should behave, and I won't forget it. Wow! More

Love this dealership! “Steve the Greek” was great to work with. He was very personable and answered all our questions. Definitely would work with him again. “Steve the Greek” was great to work with. He was very personable and answered all our questions. Definitely would work with him again. More

Fantastic customer service! Mr Roeglin went above and beyond to meet my needs! I highly recommend this dealership! Mr Roeglin went above and beyond to meet my needs! I highly recommend this dealership! More