Lexus of Brookfield - Service Center

Service was great from top to bottom. Would use again. Fair, honest and trustworthy. Enjoyed the use of a loaner car while mine was in service Fair, honest and trustworthy. Enjoyed the use of a loaner car while mine was in service More

I had repairs done on my Lexus and the mechanic did not attach a ground wire from the body of my car to the motor of my car an I paid 2000 for the work they never go this dealership again attach a ground wire from the body of my car to the motor of my car an I paid 2000 for the work they never go this dealership again More

This is specific to the service area. I had my car in for service this past week. Routine oil change and tire rotation. I also had a heat shield which was loose. I asked it to be completely removed or tighte service this past week. Routine oil change and tire rotation. I also had a heat shield which was loose. I asked it to be completely removed or tightened. There were also some additional services noted from my prior service. Which were recommended but not needed. The service technician asked me if I was interested in any of those services. When I said no I could sense that I became less important. I also had them replace my windshield wiper wipers which were $19.99 each and a $15 installation fee. And that was with a coupon. I am not sure he charged me appropriately. My heat shield was never removed or tightened. It is loose as it was when I brought the car in. The service technician, even though it was a very slow day, seemed very rushed in me paying and him moving on with his day. I have had my car serviced here for 13 years. And this was the most disappointing service experience over that 13 year period of time. More

I have worked with Wade on a number of occasions. My husband and I have purchased a few Lexus autos from your dealership. Wade has been wonderful. He is very knowledgeable and is an excellent communicat husband and I have purchased a few Lexus autos from your dealership. Wade has been wonderful. He is very knowledgeable and is an excellent communicator. He is very patient and has been of critical assistance to us. He always wears a mask and maintain social distances. More

Wade did an amazing job of helping me with my car phone in the middle of an incredibly busy time at Lexus. I purchased my Lexus last year and remembered Wade had helped me. When I needed help a year later, in the middle of an incredibly busy time at Lexus. I purchased my Lexus last year and remembered Wade had helped me. When I needed help a year later, he was there to do so. I will be a return customer in the future! Beth More

I would like to simply say thank you to Lexus for stellar customer service. My number one case in point is Dale Rogelin. He is the epitome of the phrase "A man of his word. He supports the customer before customer service. My number one case in point is Dale Rogelin. He is the epitome of the phrase "A man of his word. He supports the customer before, during and after the sale. He is never too busy after the sale to show concern and continues to serve after the sale. I also want to give my appreciation to A.J. in service he too assisted me with an issue and would not stop until the problem was solved. In a world where customer service is dwindling, it is refreshing to be treated like family. Dale ends each professional endeavor with, "If you need me, give me a call." He doesn't just say it, he means it. That's family treatment and I'm glad to be a member. The dealership is a credit to the industry. God bless! More

I came to the dealership to take my car in for service. When I arrived I was lost and the associate Jazzmin Bullock helped me get to where I needed to go. She was very helpful and understanding.. She drove When I arrived I was lost and the associate Jazzmin Bullock helped me get to where I needed to go. She was very helpful and understanding.. She drove me and my car to where I needed to go. Overall Jazzmin made my experience at Lexus of Brookfield comfortable and welcoming. More

I've leased all my cars (all Lexus) and purchased one certified used from this dealership. LoB is always clean, the employees are very friendly, there are always cookies waiting in addition to other snac certified used from this dealership. LoB is always clean, the employees are very friendly, there are always cookies waiting in addition to other snacks and beverages. The bathrooms are always clean. I always enjoy working with Wade. He is extremely knowledgeable and helpful. I always learn something new about my car or Enform, or Lexus in general from Wade. I currently drive an RXL, which I love. I've leased an NX, two sedans (ES), and a few hybrids (CTh). I've loved them all. I've had the same experience with the Service department for my routine maintenance visits. More