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Lexus of Brooklyn

Brooklyn, NY

4.6
559 Reviews
Our passion at Lexus of Brooklyn, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
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6502 5th Avenue

Brooklyn, NY

11220

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Showing 559 reviews

May 17, 2016

Best Customer Service Our family is welcoming a new member, suddenly my husband's 2 door sports car doesn't seem suitable. I had the Acura MDX in mind, just cause it was my More

by Ttwixx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Lin
May 17, 2016 -

Lexus of Brooklyn responded

I would like to take this time to thank you for providing such wonderful feedback, it was my pleasure to have assisted you with finding the right vehicle. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new RX 350! If you should ever require further help with anything vehicle related, please feel free to contact me at, (866) 813-1665. Sam Lin.

May 15, 2016

Experience Honestly best customer service I've received from Moe B. Made the process go by smoothly and got me on the road with my new Lexus More

by Smohsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Beidak
May 16, 2016 -

Lexus of Brooklyn responded

I would like to thank you for providing such wonderful feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with your experience and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Mohammad Beidak.

May 15, 2016

"Car buying Experience" "Extremely Satisified” My experience at Bay Ridge Lexus was superb! Sales Associate Mostofa went above and beyond to get me my dream car though I k More

by nazrul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mostafa
May 16, 2016 -

Lexus of Brooklyn responded

I would like to thank you for taking the time to provide your feedback to us, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the assistance in which I provided you with and I wish you luck with your new RX! If you should require further assistance with anything relating to your Lexus, please feel free to contact me at, (866) 813-1665. Mostafa Tophu.

May 13, 2016

Fun times I had so many questions and Sam was very knowledgeable about the car I was interested in. The rx. He knew the differences between the new model and More

by Cuerok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Lin
May 16, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback to us, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were happy with the experience in which I provided to you and I wish you luck with your new RX! If you should ever require further help with anything relating to your new car, please feel free to contact me at, (866) 813-1665. Sam Lin

May 13, 2016

Employees are professional and knowledgeable The salesperson who worked with me was very professional and answered any questions I have during sales and post sales. He offer suggestions into deci More

by Miao Miao Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Lin
May 16, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback to us, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were happy with the experience in which I provided to you and I wish you luck with your new ES! If you should ever require further help with anything relating to your new car, please feel free to contact me at, (866) 813-1665. Sam Lin.

May 10, 2016

Dishonest dealership with low quality cars This dealership sells cars for a little cheaper apparently because the used cars that they sell have issues with them and they lie to people about con More

by Markbesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eugene Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2016 -

Lexus of Brooklyn responded

I am saddened to learn about your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to prevent this from occurring again and your feedback will help us to better ourselves for the future. Your concerns matter to us and I apologize for our mistakes. If you would like to discuss this further, please feel free to contact me at, (866) 813-1665. Eugene Woods, General Manager.

May 07, 2016

My wonderful Lexus! The dealership is very clean, people were very friendly and helpful. I bought my new Gs350 from them. I'll come back to see my salesman when I'm ready More

by Roseville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Lin
May 09, 2016 -

Lexus of Brooklyn responded

Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with your experience and I wish you luck with your new GS! If you should ever require further assistance with anything relating to your new car, please feel free to contact me at, (866) 813-1665. Sam Lin.

May 03, 2016

The Service was excellent!! The Service Adviers were very polite and knowledgeable I would definitely go back with my car and tell my friends and family to have their car service More

by Ednick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Anil Dhanpet, John Gaied, Steve Chan, Jennifer Barbieri, Rino Lacerra
May 03, 2016 -

Lexus of Brooklyn responded

On behalf of everyone at Bay Ridge Lexus, thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am glad that you were satisfied with your experience and I wish you continued luck with your Lexus! If you should require further assistance with anything vehicle related, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager.

May 02, 2016

great experince John (ash) was very nice He helped me out from the min I came in til the time I came out. Everyone was very nuce to me . You will defintely see me b More

by russo9582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaied
May 02, 2016 -

Lexus of Brooklyn responded

Thank you for providing your feedback, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were satisfied with your experience and I wish you continued luck with yo ur Lexus! If you should require further help with anything vehicle related, please feel free to contact me at, (866) 813-1554. John Gaied.

May 02, 2016

Service How can I put this, this is by far the best dealer ship I have been too free wifi free bagels free coffee plus everyone treats you like family More

by Supra88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rochelle Kruithoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anil Dhanpet, John Gaied, Steve Chan, Jennifer Barbieri, Rino Lacerra
May 02, 2016 -

Lexus of Brooklyn responded

On behalf of everyone here at the Bay Ridge Lexus Service Department, thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am glad that you were satisfied with your experience and I wish you continued luck with your Lexus! If you should require further assistance with anything vehicle related, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager.

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