Lexus of Brooklyn

3/31/12 located vehicle actively listed on Ebay "Item number: 170816306476 2009 Lexus ES350 Ultra Luxury Package. Contact dealership via email and phone on it's availability and got a reply on "Item number: 170816306476 2009 Lexus ES350 Ultra Luxury Package. Contact dealership via email and phone on it's availability and got a reply on 4/2/12 via email and phone it was available, GREAT! Very excited took the day off from work. Also, had 2 other family members take off from work to share the excitement. Drove 3 hours to the Bay Ridge Lexus dealership and was informed the car was sold over a month ago. What?! Yes, sold. The Lexus was still active on ebay with bids. The internet sale assocaiate (Tim) stated "It's an error on ebays part" not our fault (it's always easy to point the finger at someone else Tim). We have removed and ended this listing last month. We have no idea, why it's active. Apparently, this same vehicle was an issue with the previous buyer on ebay. No one took the time and initiative to resolve the issue. The buyer did leave a negative feedback on ebay. While at the dealership, I showed the active listing to all the mentioned personal mentioned above. No one wants to take responsibilty. How inconsideate?! Now, as you can see my frustration level is raising... Ok, car is gone, move on right? OK...gets better. This dealership is a "JOKE". I was told by (Tim, Keith and "GSM Mr. Eugene Woods") we took in a trade over the weekend, it's a Lexus ES350 Ultra Luxury Package 2010, but the price will be more, ok. Same color same package etc. They showed me the car and said, it's cost was $xxx amount ok. Then, the GSM Eugene, states I've "verbally" promised a friend, I would hold this car for him until Tuesday. This friend is the bread and butter of my business, I could not so this to him. But on the other hand telling me to go screw myself... There is no deposit or sale agreement contract on the car, but it's a friend, who comes before a first time customer to his dealership. Screwed not just once, but twice. WOW! talk about having a knife in your back and then having it turned. Great job Eugene, Thanks! This is how Eugene operates his dealership. At this point, I'd rather look getting into MB or BMW, where I've never had bad experience. I did file a complaint with Lexus Corporate office in regards to my experience. I have been a loyal Lexus customer for 15 years. Every 9-12 months I either purchased or trade in my Lexus for a new one. Never had any negative experience compared to Lexus of Bay Ridge. More

Bay Ridge Lexus has very friendly and professional stuff. They spent enough time to help me to replace my old car with newest used car. Finally, they pricelly matched 2009 R350 with my budget limits. I ap They spent enough time to help me to replace my old car with newest used car. Finally, they pricelly matched 2009 R350 with my budget limits. I appreciate their business. Thanks Yury Karfiol More

Dear Bay Ridge Lexus, First I would like to thank each Dear Bay Ridge Lexus, First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehic Dear Bay Ridge Lexus, First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehicle from your dealership . I understand that customers can be difficult at times. However we want what we want, and your people at Lexus make sure that customers are satisfied with their vehicles and customer services. I purchased ES 350 LEXUS from Bay Ridge Lexus and my Sales Leasing Consultant was John Palmieri and the service that he provided to me and treated me with respect and making sure that I walked out of the place %100 satisfied was just amazing. Thank you Mr. Palmieri, this kind of service will bring me back to lexus to purchase another vehicle from you again, and I get to share the experience with other people and send them to Bay Ridge Lexus to purchase their next vehicle. Thank you all again. More

GREAT SERVICE , GREAT PEOPLE , CAR WAS WASHED AND READY FOR ME WHEN PROMICED. I WAS GIVEN A LOANER FOR THE THE 2 DAY . " BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE " THANK YOU SO MUC FOR ME WHEN PROMICED. I WAS GIVEN A LOANER FOR THE THE 2 DAY . " BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE " THANK YOU SO MUCH MICHAEL CONTEDUCA 2161 65TH STREET BROOKLYN NY 11204 347-277-2105 More

Buying a car out of state can be an unnerving experience. One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 20 One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 2010 RX350 with only 15K miles from BayRidge Lexus.I realize that dealers don't always know everything about the vehicles they take in on trade, but I figured I couldn't go too wrong buying a 2 year old car with only 15K miles and clean reports. Well, I got home (350 miles away)and discovered a couple problems. I made some phone calls to the dealership and ended up talking with the General Manager. He was concerned and compassionate and told me that one option is to bring it back to have the issues corrected. Since this wasn't entirely feasible, arrangements were then made with a local shop to correct the problems. I was quite impressed as Bay Ridge Lexus went out of their way to uphold their image and the image of the Lexus brand. More

I purchased a certified 2008 GS350 from this dealership in Dec of 2011. There was nothing certified about this car! I had to bring it back in 5 days after purchase for numerous reasons. Headlights had cond in Dec of 2011. There was nothing certified about this car! I had to bring it back in 5 days after purchase for numerous reasons. Headlights had condensation in them and would have to be ordered. It has been almost 3 months and all I get from them is the run around about how it is on "back order". I am sure if the car was in their body shop the headlights would of been there within a week. I have been trying to contact Kelvin Lopez for weeks and only spoke to him once. If this issue is not resolved within the week then I am contacting Lexus Corporate and heading over to the dealership. Bay Ridge, if you are reading this then make things right and fix my CERTIFIED car that I bought from you. Oh and the clear coat on my paint is pealing as well. This car should have NOT been certified! UPDATE** It's been 5 weeks since me and Keith Brotherson spoke about swapping my car for another car on the lot because, its been involved in an accident and the whole car repainted. I went in today and the car I wanted as a replacement was already sold. He offered me a white/beige car which I do not want since it is not my color combo and front/back bumper have been repainted. I need a different car because i do not feel safe driving a car that has been in an accident. This is not what I paid for and need a resolution, I will not be loosing money because of their mistake of not inspecting this car before selling it. Keith told me there is nothing else he can do and to speak with Eugene Woods who is the General Manager monday morning. I am NOT a happy customer, considering this is our 2nd lexus from them I would expect much better service. More