Lexus of Brooklyn - Service Center

Have been servicing my vehicle with Chris for years and am extremely pleased with the service received. He is extremely professional, courteous, knowledgable and reliable. I completely trust him with my ma am extremely pleased with the service received. He is extremely professional, courteous, knowledgable and reliable. I completely trust him with my maintaining and servicing my vehicle and I rely on his judgement and advice. Having a trustworthy service technician is hard to find and I found that in Chris and his team. More

Chris is a delight. His friendly demeanor, honesty and knowledge of Lexus is why we continue to bring our vehicle. I know my family vehicle is well taken care of because of him. knowledge of Lexus is why we continue to bring our vehicle. I know my family vehicle is well taken care of because of him. More

I have been leasing cars for more than 10 years - from Acura to Infiniti to Lexus. By far, this dealership is the most friendly and welcoming I have ever encountered. They seem honest and keeps me updated Acura to Infiniti to Lexus. By far, this dealership is the most friendly and welcoming I have ever encountered. They seem honest and keeps me updated and makes me feel like my issues comes first. They treat you like family. I appreciate it alot even if I am spending money. More

I cannot begin to explain how much help I got from my visit. Andy is the most professional and knowledgeable person I have ever dealt with. I was always afraid to go to a dealership for servicing but he visit. Andy is the most professional and knowledgeable person I have ever dealt with. I was always afraid to go to a dealership for servicing but he changed my perspective totally. From the time you walk into this dealership I felt like I was welcome there. You will never go anywhere else once you have done business at Bay Ridge Lexus. I will continue going there as long as Andy is working there. Tell him Cheryl referred you! More

Chris has been a great help every time I visit. He his always helpful and takes care of my car every time I come there. Great customer service and love his smile. always helpful and takes care of my car every time I come there. Great customer service and love his smile. More

My rating is actually above great because my service rep-Andy Girdhari is the most amazing employee there. He is always able to go above and beyond when it comes to making his customers happy. I am alwa rep-Andy Girdhari is the most amazing employee there. He is always able to go above and beyond when it comes to making his customers happy. I am always to get a service appointment according to my schedule and I am always greeted with a smile on his face. He goes above and beyond to make sure I always leave there satisfied. More

Do not come here. Tired to charge me $250 to turn on the car. Just drive the extra 29 miles at another dealership that checked my car out for free. car. Just drive the extra 29 miles at another dealership that checked my car out for free. More

I came in to replace my battery for my key and George from the parts dept helped me with that.. he was very kind and also showed me how to change the battery.. I then went to the service dept to get my 1 from the parts dept helped me with that.. he was very kind and also showed me how to change the battery.. I then went to the service dept to get my 10,000 miles done on my Is250 .. Alex was very kind and professional. Thank you for a wonder experience I will see you in my next service.. More

My experiences with Bay Ridge Lexus are all terrific. They, the service and the sales folks really make me, the customer feel as if I was the only customer they ever had. They expedite my visit as I am u They, the service and the sales folks really make me, the customer feel as if I was the only customer they ever had. They expedite my visit as I am usually on my way to work and pressed for time. Last time, the fleet manager, Cecil was starting the loaner paper work and process as I drove into the Service driveway. My service representative Chris also is immediately attentive and anxious to know my concerns and what I want done or inspected, under the watchful eye of Patel the service manager. I always get "my moneys worth and then some". I bring my own oil, Mobil 1 synthetic, which they use without hesitation. They with me, have held council with the chief mechanic to explain the issues and the technology to me directly. I get a car wash as well every time. My experiences with Bay Ridge Lexus have been exemplary since 1990 when I got our first ES250 and thru the times starting in 2002 since when our family had 2 Lexus cars. Both are running great . The 1999 RX300, with 144,000 miles runs like brand new thanks to the Bay Ridge service group. Thank you guys for giving me the LEXUS experience. I would recommend Bay Ridge Lexus as the premier Lexus dealer in NY and perhaps in the USA. I am confident in the performance and reliability of my Lexus cars thanks to the Bay Ridge LEXUS Service group. Thanks again, you all deserve a 5 across the board. Finally, the service gruop knows how much I rely on my cars and as such thoroughly inspects my cars and recommends repairs when needed. This approach ensures trouble free performance and reliability on the road, under all conditions. Even JoAnn the cashier makes me feel secure. PS: I love the comfortable lounge area and the coffee and the fresh and varied snacks. Super final touch. Sincerely, JAMES A MAWHIRT....satisfied customer More