Lexus of Brooklyn - Service Center

When I purchase a car, the dealership is important. But When I purchase a car, the dealership is important. But the service department determines if I will be a returning customer. At Bay Ridge Lexus you When I purchase a car, the dealership is important. But the service department determines if I will be a returning customer. At Bay Ridge Lexus you get a great overall experience. I have been a customer since 2004 having purchased my third RX in 2010. The personnel from management to cashiers in both the sales department and the service department treat you professionally. I have even utilized the expertise of Tony in the Body Shop at Long Island City Lexus. They always make sure that you are happy with your purchase and service. When you receive your car, the sales department presents your car in a very memorable way. When you return for service, the service department provides you with a service representative who follows you throughout the care of your car. Waiting for your car is never a torture. The waiting room provides a relaxing atmosphere. They provide coffee, juice, and breakfast of donuts and bagels. They even provide coloring books and puzzles for your children. I especially enjoy the working fireplace in the winter, while I watch TV or read a newspaper. To conclude, when you buy a car, don't just go by the dealership's reputation, see what type of service is provided to you. Remember, most of us keep our cars for years. Why be aggravated every 5,000 miles. More

I've come to BayRidge Lexus service, Brooklyn, NY to have a regular service (oil/ filter change, tire rotation etc.) for my Lexus RX-330. Once the oil change is done, they were supposed to fix appropriate bo a regular service (oil/ filter change, tire rotation etc.) for my Lexus RX-330. Once the oil change is done, they were supposed to fix appropriate bolts and nuts (bolts for the plastic sheet which is covering the engine from bottom) which are at the bottom of my car. I took off my car after getting the car from them and making appropriate payments. Once I drove about 2 miles from the servicing point, I realized that some huge noise is coming from bottom of my car (At that time i was driving on Staten Island big rope bridge, NY), I thought it's flat tire. After crossing the bridge, I got out of the car and saw then this plastic sheet is hanging on to the road and it's damaged as it was rubbing to the road. Then a cop came to the rescue, He came all the way back to the servicing station as a protection. When I showed the hanging plastic sheet to the servicing department, guess what the answer I got from them, " Sir, this is sheet has come off because of the huge wind flow on the Staten Island bridge, NY". Give me a break, I drove this lexus for 20k miles without a single problem. This sheet wouldn't come off just like that. Someone might have forgot to fix it, accept the truth and fix my problem. on top of it, they are not ready to accept the truth and made a false promise to replace the damaged sheet. This is been a week since I've had my car service done, since then I've not heard anything from them. This is utter nonsense. I had spend more than $500 for my car service and on top of it I had to damage my car for their wrong doing. I will never recommend this to any of my friends. More

Brought my car in last week for a previous recommended service to replace front and rear stabilzer bushings- 2001 ES300. This repair happened to be covered in full under my extended warranty. To make a lo service to replace front and rear stabilzer bushings- 2001 ES300. This repair happened to be covered in full under my extended warranty. To make a long story short- repair was suppose to be done in one day- it took two days. No problem since I had a loaner car. Only problem is that I stopped by the next day to pick up my car and the service advisor said they were busy and couldn't get to my car. He never contacted me to let me know this. Poor communication! I return the next day at 4:15 pm after receiving a call around 11:20 am stating my car is ready. I didn't leave until after 5:40 pm. The service advisor stated he was waiting for payment from the warranty company. I basically waited for over an hour and a half for something that should have been taken care of before I arrived to pick up my car. Now my car makes knocking noises after the repair was done. My car never made these noises before. To top it off they said I was responsible for the taxes on the repair since the warranty company was tax exempt. Again- no big deal- it was only about $20 BUT I had extended warranty service done at this dealer two years and didn't pay a dime?? When I get home annoyed I notice a charge for license plate bolts on the invoice after I left. They put Bay Ridge Lexus license plate frames and charged me for the bolts??? I guess they charge you to advertise their dealership?? I've been servicing my car there for about 3 years. They claim to have top notch expertise when servicing Lexus vehicles. However on TWO separate occasions when getting only an oil change- they never cleaned up the oil from underneath my car. I had to find oil dripping on my newly cemented driveway. This is something expected at the local Jiffy Lube but not at Lexus Service. I sent letters to the service manager and general manager with no response as of yet. I guess their BBB rating of an 'F' holds true. More