Lexus of Brooklyn - Service Center

Chris Rampersad went above and beyond to insure my satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers hap satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers happy. More

Last week on Friday, I called the service department due to a message on my console. I was left on hold and no one responded. On Monday, my car stopped working and I was stranded. After called for s due to a message on my console. I was left on hold and no one responded. On Monday, my car stopped working and I was stranded. After called for service, I spoke to Chris. He stayed on the phone, waiting for me to have my car brought in and took care of me. I felt happy to know that someone had my back! He as well took responsibility for the poor phone service I received. He tried to make up for the inconvenience of having been stranded when all this could have been avoided if the previous day, someone would have responded to my concern by answering my phone inquiry. More

Alex always gives excellent advice and service.He treats u with respect.He delivers what He promises. He has complete knowledge of his job. I recommend him to my friends that own a Lexus. u with respect.He delivers what He promises. He has complete knowledge of his job. I recommend him to my friends that own a Lexus. More

Great Service as always. Very nice personal attention given by everyone in the dealership from the moment you arrive until the time you get your car back. given by everyone in the dealership from the moment you arrive until the time you get your car back. More

The people I dealt with from the moment I arrived to the moment I left were very pleasant and courtious. The wait on this particular day was not long and the car always feels great after a checkup from Lex moment I left were very pleasant and courtious. The wait on this particular day was not long and the car always feels great after a checkup from Lexus. More

I have been a Bay Ridge Lexus Customer for 20 years and I have never had a bad experience with their sales or service. The staff are always friendly and the facility is excellent. The work is always done wel have never had a bad experience with their sales or service. The staff are always friendly and the facility is excellent. The work is always done well and in a resonable amount of time. More

Service and staff are excellent. Joanne Rizzo, Chris Rampasad, Wesley Levers and Cecil are all very friendly and professional. The dealership is always extremely clean and service is superb. Rampasad, Wesley Levers and Cecil are all very friendly and professional. The dealership is always extremely clean and service is superb. More

I'd like to compliment Chris Rampersad for the excellent service he has provided to my family. I have always been pleased with the service I receive from Chris. Mr. Rampersad's professionalism and ability service he has provided to my family. I have always been pleased with the service I receive from Chris. Mr. Rampersad's professionalism and ability to get to the bottom of any situation quickly exceeds my expectations. More

I bought my car from Bay Ridge Lexus over a year ago and anytime I needed anything from the service department I dealt with Mr.Munoz. He was very professional and extremely helpful I would reccommend anyone anytime I needed anything from the service department I dealt with Mr.Munoz. He was very professional and extremely helpful I would reccommend anyone I know this dealership. One example, I had a huge whole in my tire and I brought it right into the service deparentment and Mr.Munoz called up the manufacturer of my tires to make sure I didn't have to pay a dollar out of pocket to for a new tire. Wouldn't go anywhere else!!!! More

I have been going to Bay Ridge Lexus for service for years. I purchased an IS 250 in 2006 and brought it to a local mechanic who screwed up my brakes pretty bad. Since then I have been bringing my car s years. I purchased an IS 250 in 2006 and brought it to a local mechanic who screwed up my brakes pretty bad. Since then I have been bringing my car strictly to Lexus. Although they are more expensive than the local mechanic I can trust that they will do a good job with my car. Thank god I never had any major issues with the car but whatever I had done was done well and in a timely manner. My service consultant, Alex Munoz, is very friendly and professional and always goes out of his way to make sure that I understand what needs to be done and why and what the costs will be. I trust that he would not try to rip me off by claiming my car needs work when it doesn't. Whenever I call with an issue, for example I had a nail in my tire a few weeks ago, Alex is always quick to return phone calls and lets me bring the car in right away. Alex is always courteous and goes out of his way to make sure my car is taken care of, whether I'm there for a big job or something trivial like an inspection, he always makes me feel like me and my car are important. I will continue to bring my car there as long as I own a Lexus. More