Lexus of Cerritos

WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!! I lease a CT200 F-sport(msrp $38,889) with this dealership on 2/2/15. When I got home I reviewed the contract and found out that I was getting ripped I lease a CT200 F-sport(msrp $38,889) with this dealership on 2/2/15. When I got home I reviewed the contract and found out that I was getting ripped-off. I thought I had a great deal but boy was I wrong. Good thing they have this thing called 3-day money back guarantee, where you can return the car for any reason within 3-days and less than 150 miles. The next day went back to the dealership right away and returned the car. Now 3 weeks & 3days have already passed and they still haven't returned my $1,200 downpayment. I tried contacting their accounting department and couldn't get a hold off them. I guess they don't want to give my $1,200 back. Good thing I put it on my CC. I'm just going to dispute that charge in my CC. This dealership is a SCAM. STAY away from LEXUS of CERRITOS. Jason from Finance is the WORST. Molly B. replied to me at my YELP review using a template response the one that you just COPY & PASTE. If your going to give me the number of the MANAGER don't give the dealership number give me his DIRECT number if you're really that sincere in resolving the ISSUE. NEVER will I consider this dealership again EVER!!!!!!!!!!! More

I had an amazing experience at Lexus! Thank you Bianca! My experience at Lexus of Cerritos was an absolute pleasure. All thanks to Bianca White who went above and beyond to get me in the exact car I wanted My experience at Lexus of Cerritos was an absolute pleasure. All thanks to Bianca White who went above and beyond to get me in the exact car I wanted within my price range. She really worked hard to make everything go smoothly and I really appreciate the extra time and effort she put in to making me a very satisfied customer! I will definitely recommend her to anyone thats interested in a Lexus. She was straight- forward, knowledgeable and prompt. There was no stress no pressure I told her what I was looking for and she made it happen. Thank you Bianca for helping me get in the car of my dreams! More

Buy your car from Lexi at Lexus! Lexi made the whole buying experience quick and easy! I came in for a test drive, took a little tour of the dealership, and signed paper work while my Lexi made the whole buying experience quick and easy! I came in for a test drive, took a little tour of the dealership, and signed paper work while my new car was being washed/detailed. I also had a quick training/orientation on all of the car's features. I would definitely recommend Lexi and Lexus of Cerritos to anyone looking for a new car! I'm in love with my NX 300h!! More

Thank you Richard Rodriguez and Patty Takashi Rich and Patty Made sure that we get the car we want at our price range. For the first time in our car buying experience everything went fast and smoo Rich and Patty Made sure that we get the car we want at our price range. For the first time in our car buying experience everything went fast and smooth . Thank you Patty and Rich for helping us drive off with the car of our dreams!!! My wife is very happy with our car. More

Really Bad Buying Experience. The 1 star is for the Sale Manager of Lexus Cerritos. Today I stop ty to purchase 2 cars the GX460 and GS350. Mr. Maher (he pronounced: /My hair/) The 1 star is for the Sale Manager of Lexus Cerritos. Today I stop ty to purchase 2 cars the GX460 and GS350. Mr. Maher (he pronounced: /My hair/) caught us first. He probably having a bad day and mis-communicate with me a lot, but I totally understand that. My friend has been dealing the car with the dealer and he got a deal $34k on the $35.4k price, so it's a $1.4k off. My friend asks me a favor to go and purchase the car from this dealer and helps him drive it back (SF Bay Area) for him since I'm traveling down SoCal. When we test drive, Mr.Maher seems not interested in things I say, just keep going on his own with an extremely aggressive tone of voice. But It seems he having a bad day so I'm not mad at him. Here the thing, when I come, Maher manager act as he doesn't know about the $34k. My wife, sister and I were sitting in Mr.Maher room, and Mr.Maher told us his manager summon us to his room, which to me is really rude to customer. I ask him that since we 4 all already here, why can't he come? Then Mr. Maher went to see his Manager, came back and said: "My manager is busy right now". Wow, busy that quick. Good job! To me, I know that being a car sale person doesn't require a B.S or B.A but I doubt that someone could be a "manager" without one. However, Mr.Manager act as if he doesn't have one. Just a little disappointed but I don't expect much from those people who asking their customers, especially for the ladies, all 3 come to see him. What right such car sale manager has to summon their customers to him? And we even have a referral. More

Best Sales Rep Patty went above and beyond to find the best payment plan for me and my wife. We will definitely recommend her to our love ones. Patty went above and beyond to find the best payment plan for me and my wife. We will definitely recommend her to our love ones. More

My husband and I found a car that they had online, we spoke with Steven the salesperson throughout the day working on a deal that would be good for both parties. Finally after coming to an agreement, we spoke with Steven the salesperson throughout the day working on a deal that would be good for both parties. Finally after coming to an agreement, we sent them a check for payment, Russell the Manager sent us over the final numbers & then we were waiting on final word on the title, paperwork, etc. Well about 3 hours later, Steven calls to say,sorry but in the last hour we sold the car. Much to my misbelief, I am not understanding how they sold out vehicle when we sent them a check. Their response was they had a customer come in and had them a check. Mind you that we've already sent them a check. I spoke to Russell the manager and he basically said of well, we have other cars. xxxx poor attitude. Very unprofessional. After this incident, I proceeded to read reviews from Yelp and low and behold over 50% of them a very negative. So much for trusting people to do the right thing. In the past we have purchased vehicles from out of state, with no issues but I that goes to show you, you can't. #lesson learned More

This is our second new car purchase. We were lucky enough to have been able to deal with Patty Takahashi on both occasions. The process was very easy and Patty was very straight forward, knowledgeable and pr to have been able to deal with Patty Takahashi on both occasions. The process was very easy and Patty was very straight forward, knowledgeable and professional. At first, I was not sure which SUV I should go with and Patty gave us great suggestions that allowed us to make a more informed choice. The selection was great and I was able to purchase the RX 350 of my choice which I am soooo happy with. Great vehicle and I am enjoying the ride. Thank you Patty and Lexus Of Cerritos. More

Purchase a LS 460 extended service warranty protection program extra care warranty. we started to experience problems with the vehicle starting in the suspension, they use our extended service warranty to program extra care warranty. we started to experience problems with the vehicle starting in the suspension, they use our extended service warranty to allegedly due for repairs to the front in when we started the have the same some of the problems we discovered still existed with the front suspension when we bought it to their attention the service manager informed us that their corporate headquarters AutoNation no longer wanted to work on our vehicle even though we still had extensive service contracts purchased with the vehicle oil changes, etc. we've since filed a complaint with the Department of Motor Vehicles Better Business Bureau Lexus Corporation about this selective discrimination because we raised issues about their work and service. More

A couple of weeks ago I bought a car from Lexus of Cerritos. At the same time I bought some extra protection for the car paint, windshield protection and LoJack installation. Two weeks after my purc Cerritos. At the same time I bought some extra protection for the car paint, windshield protection and LoJack installation. Two weeks after my purchase I showed up to my appointment. I was greeted and welcomed to the service department very professionally by the service consultant Mr Macario Lara. He explained all the procedures they would be doing to my car. Mr Lara was amazingly professional and very well manner. He also responded completely to my questions and make my experience very comfortable. This is the type of worker who I would like to have in my own business as a manager to train the rest of the crew on how to treat with the clients at the front end . Mr. Lara knows really well the concept of professionalism and client satisfaction. My first impression was that I was treating with the main manager or director of the service department. Kudos for Mr Lara, very well done. More