Lexus of Cerritos

Allen was very intelligent in understanding my finacial needs. I told him what I wanted to pay and proceeded to negotiate. It was a win win. needs. I told him what I wanted to pay and proceeded to negotiate. It was a win win. More

Hello my name is Pamela Drake and I purchased a car from Hello my name is Pamela Drake and I purchased a car from your dealership on 8-6-2013. Allen Johnson was my sales person. He provided great service a Hello my name is Pamela Drake and I purchased a car from your dealership on 8-6-2013. Allen Johnson was my sales person. He provided great service and was awesome with helping me choose the right vehicle. My experience at Lexus Cerritos was going great until I had to sit down at the finance department with a lady name Katina. She was very aggressive and unpleasant to deal with. She didn't explain much just was pushing the forms in front on my saying sign here, sign here. I felt very uneasy and was very upset and not happy with the way I was treated. At serval times I felt the need to just end the whole deal because of her very rude behavior and very bad customer experience. But because Allen Johnson has done such a tremendous job helping me that day I decide not to cancel. I felt very uneasy and disrespect as a customer. I want Lexus to address these issues with Katina and I would like some extra training for her in the area of customer service experience. I'm sure Lexus of Cerritos has received many complaints with this same issue. Until Lexus of Cerritos handle this serious matter. You will alway lose great customers because of Katina. More

I walked in and was greeted by Patty. She has excellent customer service skills a real plus foe Lexus of Cerritos. We were made comfortable with no pressure. Love Lexus of Cerritos, Go see Patty and you wi customer service skills a real plus foe Lexus of Cerritos. We were made comfortable with no pressure. Love Lexus of Cerritos, Go see Patty and you will be a happy camper..Thanks Patty... More

I went into Lexus of Cerritos not to sure if I wanted to get the Lexus CT200h and sure enough I drove away with one thanks to David Castillo who was very friendly and helpful. Maybe it feel like a comforta get the Lexus CT200h and sure enough I drove away with one thanks to David Castillo who was very friendly and helpful. Maybe it feel like a comfortable process as well as being realistic about the details. I am pretty young compared to most people who probably come into Lexus so it was nice for him to not assume that I could not afford one or that I didn't have a excellent Credit rating like I do. Especially since this was my 1st expensive car (at least to me). In my short experience of looking at dealers; I have met plenty of salesmen who assume this from the get go without giving me a chance for there time. I have read plenty of reviews of Lexus dealers and heard plenty of crazy stories, but luckily I took a chance with Lexus of Cerritos. Hopefully everyone who works there is just as nice. Also the finance process tends to be the part many people do not look forward to, but Sam Cho made it a breeze by being very personable. Didn't force any add ons, but he knew how to suggest them and try to close the deal. If anyone I know is looking for a Lexus or a used car this is the place I would suggest. More

I would truly recommend Lexus of Cerritos to anyone who is looking for great overall excellent Service Dept Awesome job Dorothy Lunney, my service advisor is looking for great overall excellent Service Dept Awesome job Dorothy Lunney, my service advisor More

allen was very good he actually made it easy to make a decision to purchase a car at dealership I highly recommand him thank u decision to purchase a car at dealership I highly recommand him thank u More

great customer service! Worked the deal for me yet again! This was my second Lexus here and Ill keep coming back as long as Patty is my saleswoman! This is the place to go for friendly service and great pric This was my second Lexus here and Ill keep coming back as long as Patty is my saleswoman! This is the place to go for friendly service and great prices. Call around and find out for yourself.. More

Allen Johnson was easy to work with and made the car buying experience pleasant enough. He is knowledgeable and friendly and worked out what seemed to be a good deal. But then what else would one expect buying experience pleasant enough. He is knowledgeable and friendly and worked out what seemed to be a good deal. But then what else would one expect from another former LB Poly Jack Rabbit? More

allen johnson showed us a vehicle matching the description that we gave him. on the test drive he demonstrated all of the features of the car and explained how to operate the systems in the car. description that we gave him. on the test drive he demonstrated all of the features of the car and explained how to operate the systems in the car. he was very courteous and friendly during our negotiations. while signing the papers for the purchase, he brought us sandwiches and fruit for us to snack on. our experience with allen and the dealership was very positive , and we would recommend this dealership and especially allen johnson to anyone. More

Arrived at the dealership approximately 25 minutes before closing on a Saturday night. I had an ideal of what I was looking for (GS 350 F sport). However, I wasn't sure if this was the right car for me. I wa closing on a Saturday night. I had an ideal of what I was looking for (GS 350 F sport). However, I wasn't sure if this was the right car for me. I was welcomed by super professional salesman Allan Johnson. Whom not only informed me of how great the car actually is but also gave me the confidence that I was making the right choice. The rest is history. And I haven't stopped smiling since. More