Lexus of Cerritos

Dorothy has always provided me with outstanding service and continues to do so. She is successful in getting my car serviced in less than the time she estimates. When a perceived problem with the car is r and continues to do so. She is successful in getting my car serviced in less than the time she estimates. When a perceived problem with the car is raised she takes then initiative to ensure the problem is investigated and the issue resolved before I leave the dealership. I can always count on having a posite relationship with Dorothy. More

My wife and I bought a 2114 Lexus from Alan Johnson at Lexus of Cerritos. While we were finalizing the deal, he suggested we get chrome wheels for the vehicle. We took his suggestion and ordered the rims Lexus of Cerritos. While we were finalizing the deal, he suggested we get chrome wheels for the vehicle. We took his suggestion and ordered the rims. Upon seeing the rims on the same model we ordered, we told Alan we wanted to cancel the order because we did not like the look. Alan, along with Sam, the finance man, told us we could not cancel the order because they were "special ordered" from an outside company. The rims cost $2800 and I believe Alan and Sam wanted the commission and they did not care what we, as the customers, wanted. Jamie Lee intervened and told us we could cancel the order if we wanted to. My wife and I went to the General Manager, who canceled the order. I was very upset with Lexus of Cerritos because of our initial contact with Alan and Sam but because Jamie Lee intervened I can now recommend Lexus of Cerritos to my friends and family. More

I recommend this person to anybody. He is such a sweet guy with patience and will do do everything he can to help you out, he also has a unique sense of humor. Overall look for him guy with patience and will do do everything he can to help you out, he also has a unique sense of humor. Overall look for him More

Allen was very patient and tried his darndest to find us a white 2014 IS250 F Sport. We finally settled for the silver one, which we both really like now that we have it and have driven it. We really appr a white 2014 IS250 F Sport. We finally settled for the silver one, which we both really like now that we have it and have driven it. We really appreciate Allen's help and we will come back if we decide to buy a new car in the future. More

Lexi, Internet sales, did excellent work! She was my main contact with the dealership. She spoke to me on the phone initially, provided the e-mail quote, worked with me on the options on the car, walke main contact with the dealership. She spoke to me on the phone initially, provided the e-mail quote, worked with me on the options on the car, walked me through the sale, explained all features of the car and followed up after the sale etc. Exceptionally professional and efficient! I would certainly consider buying from her in the future and referring friends if I could be assured that Bashir would not be involved. Bashir, Sales Director, provided the final detailed (all taxes, delivery, fees - out the door price) quote that I requested from Lexi so that I would have no "surprises" when I arrived to purchase. However, his e-mail quote on the car was $500 more than Lexi's. When I questioned the last second price switch he had no reasonable explanation, only weak excuses like he "made a mistake" (Lexi provided the initial quote, not him) and that "I could not get it cheaper elsewhere" (actually I had a slightly lower quote from a somewhat more distant Lexus dealer). That came of like a bait and switch to me. My initial quote from Lexi was in e-mailed less than 24 hours prior; it was in writing, there was no misunderstanding. This really is not what I would expect from a Lexus dealership and is not what I have experienced at similar dealerships such as Infiniti of Cerritos in the past. Had it not been a Friday I would have made the drive to the other Lexus dealership. From the management point of view it cannot possibly be worth compromising the buyer's satisfaction. Other than my very unpleasant experience with Bashir making the last second price switch and then trying to justify it, the experience was very good and Lexi was really exceptional. I would highly recommend Lexi. More

This is the 8th Lexus we've bought from the dealership over the many years since it was owned by Lew Webb, and now by Autonation. While nothing can compare with the halcyon days of Lew Webb, D dealership over the many years since it was owned by Lew Webb, and now by Autonation. While nothing can compare with the halcyon days of Lew Webb, Desmond Thompson is the constant which keeps us coming back. Five of the eight were purchased with Desmond's help, and this one, the sixth through him, was leased. Leasing was something we'd never, ever considered, because we always thought it meant the lessee couldn't otherwise afford the vehicle. Desmond helped us understand that leasing was a very viable option for us, as we like to trade our cars often, since we firmly believe in Lexus's commitment to the relentless and passionate pursuit of perfection, and we like to see and use what's new. Desmond has always helped us get the best deal possible, and over the years we've come to view him as a friend. We do wish he'd tell us his secret for remaining unchanged in appearance as we continue to age -- what IS his secret?!?! Seriously, though, there is a reason he's continued to prosper in his position of over 20 years, through good and bad economic times. More

Recent Reviews 15 Reviews Sort by: Date Filter by: Recent Reviews 15 Reviews Sort by: Date Filter by: Location Category 18800 Studebaker Road Cerritos, CA 90703 (562) 263-7857 Lexus of Cer Recent Reviews 15 Reviews Sort by: Date Filter by: Location Category 18800 Studebaker Road Cerritos, CA 90703 (562) 263-7857 Lexus of Cerritos Categories: Car Dealers, Auto Repair 4.0 star rating 6/8/2013 I've bought a lot of cars in my lifetime and usually get pretty anal about the price, going back and forth on the phone with several dealers until I am convinced (as much as possible) that I am getting the best value. This time I tried Autonation based in Lexus of Cerritos and was quite satisfied overall. We wanted to buy a new Lexus RX350 with all the bells and whistles for my wife, who is concluding a nearly 17 year relationship with a Toyota Land Cruiser. By comparison, she has only been with me for 14 years... Simplicity Bank is one of our banks and we had good experience with them on a house re-fi so we decided to use them for our new car loan. Simplicity said they have a 'relationship' with Autonation, which I presume means the latter pays the former something for hot leads, and we said 'sure, get them in touch with us..." David Agamaite was the Autonation rep who called and he was very low key and easy to work with, sort of the anti-car salesman type, which resonated with us. Contrast that to the Costco program which we built a car on line and received endless calls from dealers requiring we appear in person before getting pricing and, I expect, the plea "what can I do to keep you from walking out that door today without a car?". We are all familiar with the games car salesmen play. We liked the pricing he provided us based on our specifications, but it took him 2 days to get back to us to say he had 'found' the car we wanted. He made it sound miraculous but we kinda know how computers function. So we agreed to do the deal and go to Cerritos on a Saturday to pick up the vehicle. We were instructed to meet with Amy Bronson who turned out to be a charming woman with great customer service abilities. My wife is very intense and I am a jokester and Amy handled us both with aplomb. We saw the car after they completed the dealer prep and it was perfect. We sat down to finish the paperwork and the inevitable hitch occurred: Amy thought we were paying full cash for the car and we, of course, had prior bank approval for a 10% down payment! Somewhere in the handoff from David to Amy the ball was dropped and it could have messed up the whole deal! Fortunately this wasn't Amy's first rodeo and she quickly concluded that we could take the car after paying the down payment and my wife happily drove off the lot with her new wheels. Could I have saved a few bucks on this deal? Probably. But there is some value to ease of conclusion of such a purchase and avoidance of all of the worst that comes with car salesmen. Autonation would have gotten a 5/5 rating were it not for the couple of problems cited above. Overall, a good experience.... Mig, New Lexus Owner More

Desmond was very thorough,friendly and honest. Came in planning on buying a Prius and ended up with a Lexus.The experience was long but thorough. We are very happy with our decision and the service we re planning on buying a Prius and ended up with a Lexus.The experience was long but thorough. We are very happy with our decision and the service we received from both Desmond and Sam in finance. More

Patty was extremely helpful and very honest! She helped me get a great deal on the car that I wanted, without any pressure. She was very helpful in showing the features of the vehicle as well. I was very me get a great deal on the car that I wanted, without any pressure. She was very helpful in showing the features of the vehicle as well. I was very happy all around. More

We originally purchased an RX330 in 2003 from this dealer and were ready to replace it with a newer version. After we had contacted Edmonds for a quote we received a email from Aymy Bronson saying that sh and were ready to replace it with a newer version. After we had contacted Edmonds for a quote we received a email from Aymy Bronson saying that she would like to earn our business. She certainly did work for us to find the exact vehicle we wanted at the best possible price. Her honesty and forthrightness were greatly appreciated as was her professional demeanor and attitude. More