Lexus of Cerritos

I bought a Lexus from this dealership, and I have bought many cars from other dealerships in Los Angeles and San Francisco before, so I have had a lot of experience in how things work or should work when pu many cars from other dealerships in Los Angeles and San Francisco before, so I have had a lot of experience in how things work or should work when purchasing a car. Shopping at this dealership was unquestionably the worst experience of my life in car buying. For one thing, the salesperson was an arrogant, condescending jerk, acting as if he was superior to me because I am a woman. Ironically, he kept on telling me that if I gave him an excellent review, he would give me a present, trying to bribe me. Also, Cerritos is about one hour and 30 minutes from where I live, and since I drove up there to buy the car, it was agreed that they’d deliver it for me. I talked to the sales guy on Friday, May 17 to remind him of the delivery, and today, one week later on May 24, he was finally going to deliver it at 1:30 pm. I called 3 times when it did not arrive and every time, the operator connected me to a voicemail. And the one time I was able to speak to one of the managers, he said he’d call me back but never did. Finally, at 3:30 pm, I called and began yelling “Where is my efing car?” I then found out that it was still sitting in their lot!!!! And when it got here 3 hours later, the driver said he would send me a voucher for a free oil change to make it up to me. That is all fine and dandy, but I will never shop at this dealership again. Car buying has always been a fun venture for me because I love cars. This time it was stressful, and exasperating, thanks to the Lexus of Cerritos. More

I was looking for a good sales rep and found Lexi's name on this site with several good reviews, so I contacted her and got my first Lexus. I had a great experience here as Lexi's is very friendly and name on this site with several good reviews, so I contacted her and got my first Lexus. I had a great experience here as Lexi's is very friendly and helpful. I would recommend her and this dealership to anyone. More

Have a great experience with my purchase over the Internet, the only thing was the loan paperwork was not correct wrong amount didnot included my USAA Discount and the process was not done correctly Internet, the only thing was the loan paperwork was not correct wrong amount didnot included my USAA Discount and the process was not done correctly either. But In the end the paperwork was finally done and everything went great. I would do business with Lexus of Cerritos again. More

I had a truly outstanding sales experience with Allen Johnson. I highly recommend him to anyone that wants to buy a Lexus. My experience with him was excellent as he was never pushy or aggressive, and ma Johnson. I highly recommend him to anyone that wants to buy a Lexus. My experience with him was excellent as he was never pushy or aggressive, and made me feel very comfortable. The entire sales team at Cerritos Lexus was extremely positive and I would definitely go back there again. More

I was shopping for a lexus for my parents while I was visiting in Socal. I have contacted multiple dealers over the internet to get a quote. I only had 48 hours to deal with buying this car but I also visiting in Socal. I have contacted multiple dealers over the internet to get a quote. I only had 48 hours to deal with buying this car but I also had busy schedule while I was visiting. I have told every dealer NOT to call me. Well everyone called me except Sterling. He understood my busy schedule and only emailed me to contact me. He also gave me his cell phone number so I could talk to him when I was not busy when he was not in the lexus dealer. This made my shopping so much easier. He also offered to deliver the car to my parents home which was 40 mins away. Oh and the price was right. So for next car(my mom), we will be just calling Sterling. Nori Onishi More

Aymy Bronson was amazing! I came into the dealership requesting a specific color combination with certain options that were difficult to find and unavailable at Lexus of Cerritos. But....she found my ca requesting a specific color combination with certain options that were difficult to find and unavailable at Lexus of Cerritos. But....she found my car! My Lexus was at a dealership in a different state, but she was able to procure my car with my exact specifications at a wonderful price in just a couple of days. She was professional, thorough, friendly and honest. I would highly recommend Aymy Bronson to all of my friends when purchasing their next Lexus! More

Wow, what a great experience. I was greeted by Jin Lee the first time I went to look at the vehicle I wanted to purchase. A couple of weeks later I went to another dealership and was not happy, so I went the first time I went to look at the vehicle I wanted to purchase. A couple of weeks later I went to another dealership and was not happy, so I went back to look for Jin. He was very knowledgeable, patient, courteous, friendly and just totally AWESOME. He did not hesitate to make me feel special. Then I had a little problem with my credit report due to a freeze I had put on due to my purse being stolen and that's when I meet Bashir Kabbani (finance). He worked with me and the problem went away. Next came Katina Arabatzis in finance, she was very down to earth and made sure I understood all I needed to. Finally I met Sarah Ventresca in service when I went to have the final touches put on my car (tint, lojack, permaseal). I was in and out with my loaner vehicle in no time. Sarah also called and kept me posted on the items being done. Every step of the way I was informed. I am surely raving about the whole experience. Thank you for making my experience an awesome one. More

This was a most pleasent experience Allen Johnson greeted me at the door and I was treated like a queen from then on. He understood my problems with my current car and lead me to a great ES 350 he did not tr me at the door and I was treated like a queen from then on. He understood my problems with my current car and lead me to a great ES 350 he did not try to sell me over my budget and when I said I was not ready he just said he would be there when I needed him which was the next day I went and bought my new car. Allen introduced me to all the members of the lexus team and gave me the card of anyone I might need. It was an altogether pleasant supprice that it all went so smooth. So far i am very pleased with everything Allen Johnson has done. If you are looking for a 10 in experiences you will be supprised with the 20 you get!!! Sincerely, Mary pearson 562-423-0846 More

The salesman I had an appt with was not there even though I talked to him the dat before. The salesman that did help me didn't give me a an orientation to the car. I knew it was the car I wanted but had to I talked to him the dat before. The salesman that did help me didn't give me a an orientation to the car. I knew it was the car I wanted but had to go thru manual to learn about the car. I guess I should do my homework first. More

My overall experience of buying a car from Lexus of Cerritos was 5 Stars! My salesman Allen Johnson, was very professional and knowlegable. He was friendly and didn't make me feel pressured into buyin Cerritos was 5 Stars! My salesman Allen Johnson, was very professional and knowlegable. He was friendly and didn't make me feel pressured into buying a car. He answered all my questions and explained everything to my satisfaction. I got the car I wanted at the price I wanted and was very happy by the way the entire lexus staff treated me! I would highly recommend buying a car at Lexus of Cerritos. More