Lexus of Cerritos

My customer service experience was great. Everyone was friendly and professional. I was extremely satisfied with Theo. He answered all of my questions and the ones he wasn't sure of he directed me to th friendly and professional. I was extremely satisfied with Theo. He answered all of my questions and the ones he wasn't sure of he directed me to the expert in his office. More

Dorothy is wonderful; such a great help. Very friendly and accommodating. Thank you so much for all the help. Job well done. Great service. Every time there's a problem with my cars, Lexus of Cerritos is and accommodating. Thank you so much for all the help. Job well done. Great service. Every time there's a problem with my cars, Lexus of Cerritos is there to help and feel you so welcome. thank you and keep up the good work!!! Totally satisfied and truly recommendable!!! More

Dorothy Lunney is great. Her customer service skills are great and beyond. The company is very lucky to have her working for them. Always letting you know what is happening, always has a smile. Again, great and beyond. The company is very lucky to have her working for them. Always letting you know what is happening, always has a smile. Again, exceptional customer service and people skills. More

I had very good experience with Moon Kim. Until we found my best car, he was very kind and giving me very detail information. Also he gave me very good price. Later if I need another Lexus, I won't hesitate my best car, he was very kind and giving me very detail information. Also he gave me very good price. Later if I need another Lexus, I won't hesitate to deal with him again. More

This was our very first experience with Lexus. Mr Allen Johnson greeted us cordially. After finding out what we were looking for, he was determined to get us the car we wanted at a great price. His attitud Johnson greeted us cordially. After finding out what we were looking for, he was determined to get us the car we wanted at a great price. His attitude was kind, friendly, professional and honest. We tried other dealers before coming to Lexus of Cerritoes. But it was their great customer service and how well we were treated that helped to convinced us to choose Lexus. Of course, price played a big part, but Mr Allen Johnson was genuinely concerned with getting us the car we wanted. Regardless how many cars we looked at, he was still patient, friendly and polite. Thank you Mr Johnson for a great Lexus experience. More

This was my first time buying a car and was pretty nervous, but that quickly changed when I was received with such a warm welcome and big smile from Allen. He listened to what I was looking for and ma nervous, but that quickly changed when I was received with such a warm welcome and big smile from Allen. He listened to what I was looking for and made it possible to drive home with the exact car I was dreaming of. He answered all my questions and was on point. He was also very nice and helpful to all the questions my dad and mom had (my support). I left happy knowing that I had driven off with the car I dreamed about that morning, with a comfortable payment, and feeling that I was well taken care of by my sales person Allen. I would 100% recommend this dealer to all my family and friends. Thank you Allen for making my first car buying experience so easy and pleasant! More

Allen Johnson was very helpful, friendly, and kind. He found the perfect White/Black ES 350 for my boyfriend and had it ready by the time we came into the dealership. When we got there, we fell in love wi found the perfect White/Black ES 350 for my boyfriend and had it ready by the time we came into the dealership. When we got there, we fell in love with the GS and decided to switch last minute. Allen was able to locate the exact car for my boyfriend and handled everything very professionally. My boyfriend's parents came in later and Allen timed things to make sure they were able to see the car and drive in it before starting any official paperwork. Even though it was past closing time, he made sure that everything was right and did not make us feel rushed. David Shin, the manager was also really helpful and gave us a lot of insight on whether to purchase or lease the vehicle by listing all the advantages and disadvantages. His honest opinion and advice definitely helped us make the right decision. I would highly recommend this dealership and sales team to all my friends and family. More

I'd just purchased the 2013 GS350 two days ago from this dealership and I can proudly say that this dealership is by far the best I've ever dealt with. Their service, parts, and sales departments all work dealership and I can proudly say that this dealership is by far the best I've ever dealt with. Their service, parts, and sales departments all work efficiently with an honest and personal touch. Mr. Williams was my sales rep and he's been very friendly and accommodating; he went above and beyond with all the process and was extremely professional and knowledgeable. You get the feeling that he genuinely wants to help you the way you want to be helped. From showing me the car, to negotiating, to signing paperwork, I couldn't have realistically asked for more. By far the best sales rep I've ever dealt with. I would highly recommend him if you're considering to join the Lexus family. More

A wonderful Car Buying Experience I recently A wonderful Car Buying Experience I recently purchased a new automobile at Lexus of Cerritos in the Cerritos Auto Mall. I was blown away by the f A wonderful Car Buying Experience I recently purchased a new automobile at Lexus of Cerritos in the Cerritos Auto Mall. I was blown away by the friendly, professional, and knowledgeable staff with whom I interacted. There was no pressure at the points of sales or financing. My sales representative, Cleo Williams, was terrific. He guided me through the purchase with patience and reassurance. I look forward to a continuing relationship with Lexus of Cerritos as I take my car in for service. More

He was a great salesman. Very nice and gave us a great deal on a great car. This was our first Lexus purchased and the total experience from the car to Allen Johnson was impressive and memorable. deal on a great car. This was our first Lexus purchased and the total experience from the car to Allen Johnson was impressive and memorable. More