Lexus of Cerritos

Dorothy has been my service representative for 10 years. Dorothy has been my service representative for 10 years. I owned another model car, but followed Dorothy to Lexus because I couldn’t imagine working Dorothy has been my service representative for 10 years. I owned another model car, but followed Dorothy to Lexus because I couldn’t imagine working with anyone else. Dorothy is always available when you need her. She is fair and treats everyone as if they are the most important client. Her professionalism and desire to help makes every visit complete. My car is always taken care of and I don’t have to question the service. Thank you Dorothy for all you do. Sincerely Patricia Simmons More

It is a friendly and nice place to get my car serviced. And Sarah is a nice lady that she asked Ms Connie Richardson to help me see how much I can get for my car if I want to trade in for a new one. She is And Sarah is a nice lady that she asked Ms Connie Richardson to help me see how much I can get for my car if I want to trade in for a new one. She is very helpful. I have to say thanks to her. More

Dorothy Lunney defines excellent customer service. I had the pleasure of meeting this exceptional woman when I had bought my GS years ago. She meets with you with the warmest smile, takes the time to explai the pleasure of meeting this exceptional woman when I had bought my GS years ago. She meets with you with the warmest smile, takes the time to explain everything re; your car, and promises you a superb service. She has always come through with her words. My whole family enjoy Lexus. Dorothy is the reason why we continue our service with Lexus of Cerritos. She is top notch at what she does. Dorothy is incomparable! More

The sales man, Kevin, was very helpful. He was not pushy, but let us take our time looking. I would recommend him to a friend. So far Lexus has made it very pleasurable to buy a car there. pushy, but let us take our time looking. I would recommend him to a friend. So far Lexus has made it very pleasurable to buy a car there. More

I'm a busy professional and when I need to get in and out of Service in a timely manner, Dorothy helps. She is friendly and just wonderful. I came in thinking I needed a 25,000 miles service. She didn't try of Service in a timely manner, Dorothy helps. She is friendly and just wonderful. I came in thinking I needed a 25,000 miles service. She didn't try to railroad me into getting it now, but told me to come back after 5,000 miles! I got my car washed and will return in September! More

Dorothy Lunney has taken care of me for over 5 years and she's wonderful to work with. In fact, the whole Lexus Cerritos service team is terrific. -Tom Chan she's wonderful to work with. In fact, the whole Lexus Cerritos service team is terrific. -Tom Chan More

Lexus of Cerritos called me first to arrange a service appointment for a recall service. The service was excellent, efficient and very fast. It took less than 10 minutes to see my service advisor, get my appointment for a recall service. The service was excellent, efficient and very fast. It took less than 10 minutes to see my service advisor, get my loaner car and get out of there. When I returned to pick-up my car, it was same quality of service and attention. More

Connie Richardson is a great person to do business with because she made our purchasing experience so pleasant just like she is and always will be. Now she is a good friend and we will treat her so. As t because she made our purchasing experience so pleasant just like she is and always will be. Now she is a good friend and we will treat her so. As they say, good friends are rare and hard to find. She is a treasure and we will continue to do business with her and all the employees we have done business with because they are friendly, caring, considerate and courteous, which in todays world is very hard to find. Thank you again, Connie for great care as you have always done for us. We will continue to buy from Lexus of Cerritos with this great bunch of wonderful people. "DON"T ever change. Need to thank too, Lettie, Dorothy, Jeanie, Tammy and anyone we might have forgot to mention. Sincerely, Mike & Gayle Garrity More

My Lexus buying experience with Aymy Bronson and Janine Martinez was SUPERB! Prompt, Courteous Service. Knowledgeable Staff. Took the extra mile to make sure everything went smoothly. Vehicle was ready upo Martinez was SUPERB! Prompt, Courteous Service. Knowledgeable Staff. Took the extra mile to make sure everything went smoothly. Vehicle was ready upon arrival, process was smooth and pleasurable! More

I was very pleased with the customer service Dorothy provided. Very kind and helpful. Extremely professional. I will definitely bring our car back to Cerritos for service next time it is needed. provided. Very kind and helpful. Extremely professional. I will definitely bring our car back to Cerritos for service next time it is needed. More