Lexus of Cerritos

My fiance and I gave Lexus of Cerritos a visit with no intention of purchasing a vehicle. We both look fairly young, but regardless the sales person Jay Kim kindly approached us asking if he could assist intention of purchasing a vehicle. We both look fairly young, but regardless the sales person Jay Kim kindly approached us asking if he could assist us. We threw in the what if's and without hesitation proceeded to work with us to fulfill our inquiries. I have given the rating GREAT all around because Jay's customer service was Great! His lack of hesitation to help us was Great! He was very friendly and not pushy. (which was Great!) Jay was very patient and eager to help us get a deal that fit our needs. Every time an offer was made that we did not agree with, he would work with us to get the deal we wanted Altogether my fiance and I had a Great overall experience. I would definitely refer my family and friends to individuals like Jay Kim. He is a great example of how customer service should be conducted and sets a high standard as to how a salesman should be. More

The dealership was clean, quiet, and organized. My salesperson, Aymy Bronson, was on time, informed, professional, and very pleasant to deal with. I was looking for a new car and Aymy made it easy to salesperson, Aymy Bronson, was on time, informed, professional, and very pleasant to deal with. I was looking for a new car and Aymy made it easy to select the model that would meet my needs. The dealership has been very timely in following up on scheduling additional services I requested. I would definitely refer friends to this dealership and salesperson. More

As I had mentioned in a previous note, I cannot express the gratitude I feel as a customer of Lexus of Cerritos. And even more germaine to my experience is that I own a business that caters to high end, hi the gratitude I feel as a customer of Lexus of Cerritos. And even more germaine to my experience is that I own a business that caters to high end, high caliber people such as doctors. And customer service is paramount to them, but in my personal experience every single person, may they be an attorney or a doctor, or a janitor- every person is a person. We all eat, we all put on pants one leg at a time. And anyone who purchases a Lexus ought to be treated with the same respect the provider would like to be treated. Jeannie does exactly what I reference and personifies the term "customer care". It's not the ability to get things done that is most impressive of Jeannie; no, it's the fact that she has a very high expectation of herself and her fellow employees. She truly strives to keep every one she comes across as people, and treats them with the same respect and integrity as the richest person in the world. I rarely, if ever, comment or provide rave reviews of anyone or place. To be truthful, I had issues with the salesperson for over promising but under delivering. But that was how I was able to fortunately meet the gracious and understanding person named Jeannie. Words cannot do her justice as she makes you feel like a Lexus owner, new or used. I thank you for Jeannie for she makes me feel like a part of the Lexus family. Because of her, unless things change where Jeannie leaves, I will be purchasing all my Lexus' from Cerritos of Lexus. Thank you for Jeannie once again as she is sincerely worth her weight in gold. Finally, as I mentioned in my previous comments about Jeannie, my business sells over $30 million per year in gross sales. So to meet people like Jeannie makes me think that all my constituents ought to mimic her and how she is. Information available on request, Disgruntled customer converted to a happy customer. More

When I first got my IS350 from Newport Lexus, i thought, this place looks like South Coast Plaza, nice, clean and tight up keep. Although I liked the amenities there, the drive is just way too far to have r this place looks like South Coast Plaza, nice, clean and tight up keep. Although I liked the amenities there, the drive is just way too far to have regular maintenance done. Never thought of going to Cerritos Lexus until my friend introduced me to Dorothy Lunney. That was almost 5 years ago and i'm still with her now. She makes me feel right at home, tells me whats wrong with my car, explaining in detail, what i need done, what is necessary and giving me a price to go along with that service. She never tries to force anything on me..AT ALL. She lets you decide what you want and need at the moment without giving you that uncomfortable pressure you get from sales people. Basically, what I'm saying is, she doesn't xx around, tells it like it is, but with that loving and caring demeanor. Since day one she's treated me like her own and has always made it personable by remembering my name. Overall, she makes my experience a memorable one every time i go in for something. Do i recommend Cerritos Lexus for service...yes. Do i recommend going to Dorothy Lunney when you go to Cerritos Lexus...a MUST! More

Mr. Cleo was very helpful in my car search i went in just looking at cars didn't go in looking to buy a car today but came with a beautiful Honda civic that i'm going to cherish with all my heart thank you s looking at cars didn't go in looking to buy a car today but came with a beautiful Honda civic that i'm going to cherish with all my heart thank you so much for this car. More

I have rated the dealership with a high rating because of the wonderful service that I receive from Debbie. Every time I speak with her I learn something new and I feel as if she really appreciates me as a c the wonderful service that I receive from Debbie. Every time I speak with her I learn something new and I feel as if she really appreciates me as a customer and she strives to provide quality service. I absolutely LOVE Debbie. Thank you Debbie for making my service visits less like a tedious chore and more like a visit with a friend! More

From the moment I drive on to the lot each associate greets and treats me with sincere care, and everyone is knowledgeable especially Dorothy Lunney. greets and treats me with sincere care, and everyone is knowledgeable especially Dorothy Lunney. More

Customer Service is always important when dealing with the public, no matter what type of business. Jeanie Williams is the perfect example of customer SERVICE and any company would be lucky to have her. S the public, no matter what type of business. Jeanie Williams is the perfect example of customer SERVICE and any company would be lucky to have her. She is always helpful, professional and friendly. When and if you need to see her, she will do all she can to help solve your needs and then follow up. Lexus of Cerritos better hang on to her! Thanks Jeanie. More

I am very satisfied to be with Dorothy. She is very kind I am very satisfied to be with Dorothy. She is very kind and explained many part of my car. In addition, makes me to understand future works related I am very satisfied to be with Dorothy. She is very kind and explained many part of my car. In addition, makes me to understand future works related to my car. More

Dorothy was the best. Thank you, for always be so pleasant and helpful. You make my experience with Lexus one to remember. Thank you for all your expertise. pleasant and helpful. You make my experience with Lexus one to remember. Thank you for all your expertise. More