Lexus of Cerritos

Al Alcantara our sales representative was very helpful and knowledgeable he was even kind enough to setup my existing cell phone with our brand new car. Was pleased with the service and experience. and knowledgeable he was even kind enough to setup my existing cell phone with our brand new car. Was pleased with the service and experience. More

Lexus of Cerritos was outstanding. Their customer service and knowledge were fantastic. I have bought and leased a number of cars in my lifetime and this was hands down the best experience I have had to date and knowledge were fantastic. I have bought and leased a number of cars in my lifetime and this was hands down the best experience I have had to date. More

Jamie is an outstanding individual & a great asset to this agency. Everyone is most helpful & eager to assist you in any way. I purchased my first Lexus 400 in 1990 & have been a loyual customer ever c this agency. Everyone is most helpful & eager to assist you in any way. I purchased my first Lexus 400 in 1990 & have been a loyual customer ever cinse, eventhough I moved 300 miles away, I still return for the called for services on my 430. More

Our entire experience with Lexus of Cerritos has been exemplary. Everyone was friendly and eager to assist us. Aymy Bronson was so well organized and knowledgeable that buying a car was actually pleasura exemplary. Everyone was friendly and eager to assist us. Aymy Bronson was so well organized and knowledgeable that buying a car was actually pleasurable. We loved learning about our new Lexus and thanks to Aymy, we received easy to understand technical information about how to use the many options on the car. Our Lexus has been to the service department, and thanks to Sarah Ventresca,this experience was also very gratifying. All questions were answered and the service was completed in a timely manner. We're looking forward to our continuing relationship with Lexus of Cerritos. More

Alex was extremely knowledgeable and he was willing to work with me and my budget. He showed me all the cars that were within my price range and knew exactly the car that was perfect for me. The reason work with me and my budget. He showed me all the cars that were within my price range and knew exactly the car that was perfect for me. The reason I would come back to Alex was because he seemed to be really honest and credible. I didn't feel like I was dealing with the typical "used car salesman" where they will lie to you just to make a sale. He was very nice and remained professional throughout the negotiation process. Most importantly, he came through on all of his promises which is rare in itself. I will definately be seeking him out for my next Lexus purchase which will be in the very near future. Thanks, Marlene Duran More

We purchased a Lexus CT 200h on the last day of the year. The experience was wonderful. We looked at the cars, selected one, test drove, and then began the paper purchasing process. We were given a very f The experience was wonderful. We looked at the cars, selected one, test drove, and then began the paper purchasing process. We were given a very fair price, negotiations were smooth, and this was the best purchase experience we have had. We have purchased and leased from this dealer before and that is why we returned. We feel that the sales staff and service staff are very professional and truly want to provide excellent service. Mr. Nadar Droubi was extremely helpful and provided excellent assistance with the settings and introduction to the new car. Although it was New Year's Eve, we did not feel as though we were being rushed. Thank you for the opportunity to share our positive experience with you. More

This is my very first Lexus I've ever purchased and I have to say I've become a customer for life and it all has to do with an Amazing employee, Ali Fattahinia. He was extremley patiennt with me and gen have to say I've become a customer for life and it all has to do with an Amazing employee, Ali Fattahinia. He was extremley patiennt with me and genuinly showed interest in me as a person not just a customer. Lexus of Cerritos is very lucky to have Ali represneting them b/c people like him is what makes the company what it is. Thank you Lexus and a very special thank you to Ali! More

Everyone involved in this standard service visit, but especially Mr. Lee, was cordial, competent, and prompt. His commitment to the customer is clear, and I certainly appreciated it. especially Mr. Lee, was cordial, competent, and prompt. His commitment to the customer is clear, and I certainly appreciated it. More

I've been with Jamie Lee for many years for both my '02 IS and '04 RX. He has always shown the utmost interest in my concerns and issues. Recently I had some front end bushings done after the service T IS and '04 RX. He has always shown the utmost interest in my concerns and issues. Recently I had some front end bushings done after the service Tech found some broken bushings. After returning the free loaner car, Jamie took me back to the service bay and had the Tech show me the parts that were broken. That gave me confidence that the service people are looking out for all your cars needs. If something doesn't need changing, Jamie has also told me too. I've been with Lexus of Cerritos since I've purchased my cars. Great sales staff, clean waiting room, loaner cars and good reliable service. More

SUPERB car buying experience! From Sam Cho, the manager, to the customer service Manager, Ms. Jeanie Williams, to the service department. Everyone made me feel as if I was the only ones purchasing a car tha to the customer service Manager, Ms. Jeanie Williams, to the service department. Everyone made me feel as if I was the only ones purchasing a car that day. No rushing whatsoever. Sam took an incredible amount of time going over all the options/features of the car & spent just as much time explaining the paperwork end of the sale. This is my second IS 250. Though I had a minor issue when I left the dealership (a scratch was left in tact), the customer service manager, Jeanie, got in touch with me and insisted she helped correct the situation to the best of my satisfaction. And, when we're talking service, this was luxury at its finest. She called every time there was an update to the car's delivery, loaner, schedule change, and even, well...to say hello! And, mind you she handled my case during a tragic case of stomach flu! She was extraordinarily polite, professional, but offered that sweet nurturing hand to every little concern I had. Because of her, I'd even consider driving the 43 miles to have my car serviced at Cerritos, if I could. Jeanie made me feel like I was a part of the 'Lexus' family, and not simply another customer. The IS 250 was returned to me with a full tank of gas, fully detailed, and fully sexed up, like we know them to be. If ever you need to purchase a Lexus, this should be your first choice. I chose this dealership over 4 other local ones, because their unsnobbish attitude and simply fabulous, fun, personable style of selling. Lexus should be proud to have such an esteemed and highly respected Customer Service Manager. And, know this - not every dealer will have such a position. Her undivided attention makes it worth the effort to make the trek south of the city. I'll surely be back for my next Lexus. PS - the service valets were such experts in the engineering of the car. They aren't your average oil-changers, but actually can explain the forensics and physics of the IS's contouring, mechanics and such. More