Lexus of Cerritos

I had taken my older Lexus to Lexus of Cerritos for servicing for the last 13 years, so I already had a high opinion of the dealership. I went in to buy the car through my Costco membership, and I thou servicing for the last 13 years, so I already had a high opinion of the dealership. I went in to buy the car through my Costco membership, and I thought that perhaps we would be dealt with civilly but without any attempt to make the experience an outstanding one. After all, there is a set price for Costco members and I'm assuming the profit margin on cars sold this was is lower than normal. However, Mr. Thompson proved me wrong the moment we met. He not only made the experience exceptional, he exceeded my highest expectations with his knowledge and charm. From the moment we walked through the sales door to the point where I picked up my new car, his professional bahavior coupled with his courtesy and caring made the experience a dream. He patiently answered questions, kept us informed as we waited for the delivery of our car and went out of his way to deliver the car in the evening hours. I can't say enough good things about working with Mr. Thompson! More

The service was excellent. Dorothy really assisted us in a respectable way and was very friendly. I would definitely come back to the dealership for any car needs whether its for sevice or to buy/trade an a a respectable way and was very friendly. I would definitely come back to the dealership for any car needs whether its for sevice or to buy/trade an automobile. I would tell my friends to visit this fine establishment. Dorothy made sure I was comfortable during the time I was there, from beginning to end. More

The dealership has done an excellent job in maintaining my car. They have stepped up and suggested items before they become a problem. All in all they have provided an excellent customer experience. my car. They have stepped up and suggested items before they become a problem. All in all they have provided an excellent customer experience. More

i would recommend this dealership to anyone because they are willing to work with you and help you in the best way possible. and Cleo was very nice and did what he could do to make me a very happy and satif are willing to work with you and help you in the best way possible. and Cleo was very nice and did what he could do to make me a very happy and satified customer. So yes, i will be referring many to lexus of cerritos to see Cleo. More

Mr. Williams was absolutely fantastic and a pleasure to work with in buying a used vehicle. He worked hard to find the vehicle make and model that I wanted, and when he showed me what was available on the work with in buying a used vehicle. He worked hard to find the vehicle make and model that I wanted, and when he showed me what was available on the lot, the vehicles shown were what I was hoping to find. The car that I finally decided on very much meets my driving needs. Mr. Williams exceeded my expectations in properly performing the duties of a professional salesman, from preparation to execution, in providing and delivering a service to a customer. I look forward to working with him in future car purchases! More

I brought our 2004 RX330 back for a recall and service. Jaamie took care of us immediqtely and was very polite, and contacted us on other items that needed attention. We picked up our vehicle the next mor Jaamie took care of us immediqtely and was very polite, and contacted us on other items that needed attention. We picked up our vehicle the next morning. More

Everything was as promised from when I did my internet search until my purchase. Well communicated and kept me abreast through out the sales process. search until my purchase. Well communicated and kept me abreast through out the sales process. More

His work in his field was very professional. He knew His work in his field was very professional. He knew what custommer needs and wants from where we meets. I was planning on purchasing Genesis from H His work in his field was very professional. He knew what custommer needs and wants from where we meets. I was planning on purchasing Genesis from Hyundai but he presented with proper reasons and facts why lexus is better for our purchase. Jay Kim's work was satisfying our needs and I felt very comfortable buying a car from him, my self spent many time at different dealers. However, Jay Kim was the rightful and reasonable salesman I finally could find after long time spent search. Additionally I normaly dont feel comfortable with first met person but Jay Kim felt like he was well long time known adviser, and Friend. I would recomend this salesman to my relative and my friends, and defnatley sure my next purchase will be under his name and advice. More

Actually I did buyout for the leased car as the lease is ended. Connie explianed all the options very carfully in detail and I can make my decision for BUYOUT. I do really appreciate her assistance and su ended. Connie explianed all the options very carfully in detail and I can make my decision for BUYOUT. I do really appreciate her assistance and support. More

The staff was extremely friendly and accommodating. From the moment we arrived at Cerritos Lexus we were treated with the utmost hospitality. Bashir Kabbani coordinated our purchase with the help of Al Alca the moment we arrived at Cerritos Lexus we were treated with the utmost hospitality. Bashir Kabbani coordinated our purchase with the help of Al Alcantara and David Shin. Bashir Kabbani was charming and made our experience a very positive one. Al Alcantara patiently showed us the vehicle and explained every feature of the car in great detail. When it came time to finance the car, David Shin enthusiastically explained the warranty and maintenance process. It was a pleasure to do business with this wonderful team! More