Lexus of Cerritos

I wasn't planning to purchase a car but, was going to gather information and just look. Cleo approached and asked if I needed any help. I told Cleo I was just looking and he stated, ok, if you have any q gather information and just look. Cleo approached and asked if I needed any help. I told Cleo I was just looking and he stated, ok, if you have any questions to be answered please come find him. Cleo was a no pressure salesman. Well, I ended up finding him and he answered all my questions and went for a couple of test drives. Cleo was amazingly calm on the test drives and confident that I was able to back up the cars in their parking spaces. I ended up purchasing a new vehicle later that day. The whole experiecnce was a long and fairly smooth one. The only reason I didn't give it a great experience because it was hot, it got late, I was tired and hungry and after the purchase it was just felt so anti climatic. Call me dramatic but, that's how it felt. The next day, I had to come back for my orientation on my new vechile and Cleo greeted me with a smile and by name and went over the orientation of the vehicle with confidence. Cleo also made an appointment for the tow hitch to be installed. I also, saw Bashier (Finance director) and David Shin (Contracts). They also were pleasant and personable. I would recommend this dealership to my family and friends. More

I had a great experience with Cerritos Lexus. Desmond was very helpful. He didn't have that typical pushy salesman dispostion that I've had in the pass. I kept waiting for him to push me on to the "real sale very helpful. He didn't have that typical pushy salesman dispostion that I've had in the pass. I kept waiting for him to push me on to the "real salesman" because he was no unassuming. he was was kind, patient and very knowledgeable. It was unlike any experience I have had in the past. I would definietly refer to him 110%. I think many people would have less anxiety about purchasing a vehicle if they were handled with the kit gloves that Desmond used. I never felt pushed or prodded. Desmond was always professional, but made me feel very confident and comfortable about my purchase. He always made me feel like he had my best interest in mind. Other car salemen...take a lesson. More

All I can say is Lexus of Cerritos has a gem and his name is Sonny Nguyen! Buying a car can mean having to deal with aggressive sales people but Sonny was the total opposite. He really made me feel comfort is Sonny Nguyen! Buying a car can mean having to deal with aggressive sales people but Sonny was the total opposite. He really made me feel comfortable from the beginning without all the extra BS. He only promised what he could deliver and to top it off, Sonny made sure I was in and out with my new car in 2 hours. If you ever think about getting a Lexus-go to LOC and ask for Sonny! More

Al Alcantara is professional salesman, He made us feel comfortable with no pressure in perchasing a new car. We are happy with our brand new IS 250. Thanks AL comfortable with no pressure in perchasing a new car. We are happy with our brand new IS 250. Thanks AL More

Desmond was very professional and knowledgable with he features in the car that I purchased. He worked with me to get the best deal that was within my budget. features in the car that I purchased. He worked with me to get the best deal that was within my budget. More

Patty has been very patient and helpful as it was my first experience shopping for a Lexus. She has also periodically followed up with me to ensure my purchase from her is a proven 100% guarantee satisf first experience shopping for a Lexus. She has also periodically followed up with me to ensure my purchase from her is a proven 100% guarantee satisfactory. I appreciate all the great courteous service that I receive from the Cerritos Dealership. Thank you so very much to your wonderful services. Irene More

Kevin, I have been meaning to write you this Thank You Kevin, I have been meaning to write you this Thank You E-Mail since last Saturday. Forgive my delinquency. You gave me your card when The ROCK s Kevin, I have been meaning to write you this Thank You E-Mail since last Saturday. Forgive my delinquency. You gave me your card when The ROCK secured our vehicle from you. At that time you encouraged me to call you ANY TIME. It is not unusual for a sales person to say those words, however it is rare for those words to have an authentic application after the sale is complete. You have been awesome in maintaining the integrity of your word. I have had to call you a couple of times for things I think are really dumb. Each time, you have responded as though my issues were the highest priority on your “To Do List”. Thank you. Last Saturday when I couldn’t get my arm rest to open because something was stuck inside. I came to your dealership service department and was told it would cost $275.00 resolve. I left feeling even more frustrated because I believed it was something simple. I was bummed that something I did silly would potentially cost me so much. However, I called you. You directed me to Service manager Debbie Cambonga. Poor Debbie. Cars were every where. People were everywhere and she was moving at the speed of light attempting to manage critical matters. The last thing she needed on her plate was some random man, with no appointment, who’s keys are stuck in the arm rest, driving up asking for her, saying Kevin sent me. Poor Debbie. When her undoubtedly frantic eight hours intersected (more like collided) with my frantic moment, she probably wanted to explode. But she simply asked; “can you give me five minutes”. She actually only took about three. I introduced myself and out poured the words (I would have to imagine) every service manager hates “I don’t have an appointment but Kevin told me to ask for you”. She stayed amazingly calm. I explained my issue. She said let me check with one of my techs. I grabbed my laptop, entered the waiting room, expecting a looooooooong wait, opening my laptop while she drove off. I hit the power on my MAC. It normally takes about 26 seconds for it to power up. I was just about to dig into my E-Mails when I heard my name being called. It was Debbie. She stood there with a smile holding a mini cassette from our Ministry camera that had become lodged. AMAZING. Before I could get through two E-Mails, I was packing up to leave!! I simply want to thank you and Debbie. Especially Debbie. God only knows how many Gregory’s she has to deal with in a day with a smile. Please share this E-Mail with your General Managers and especially Debbie. Thank you again Kevin, Blessings, Gregory Sanders More

I recently purhased my Lexus 350GS from Lexus of Cerritos. Cleo Williams was my Sales Consultant and he was AWESOME! I have purchased many cars in my lifetime and I must admit that Cleo was the abs Cerritos. Cleo Williams was my Sales Consultant and he was AWESOME! I have purchased many cars in my lifetime and I must admit that Cleo was the absolute best Sales Consultant! He answered all of my questions and provided with details about the car that I was not aware of. The entire buying experience was seamless, thanks to Cleo. Thanks to Cleo, I drove away with a beautiful vehicle! More

Tom Ryan has continually shown to both his colleagues, superiors and clients that he cares by being reliable, diligent and that he has a positive attitude with regards to his work, by completing his work superiors and clients that he cares by being reliable, diligent and that he has a positive attitude with regards to his work, by completing his work on time, not wasting the time of his colleagues or clients, and he manages both his time, colleagues and clients time in the most efficient and effective means possible for all concerned while both maintaining an excellent product and maintaining excellent client relationships for the Company. Please allow me to state….that as a client, when Tom has personally returns my serviced vehicle to me: • I am always assured that the price for the workmanship is fair • Tom has personally over seen the service • He has done his homework on this vehicle and thus is confident in his recommended services to be performed that will extend the longevity of my vehicle, • These services will enhance both my intrinsic and extrinsic value for the vehicle and, • That the completed service meet or exceeds the industry highest standards…Tom just will not allow for second best service to be performed on his client’s vehicles. More

Tom Ryan.. What can I say, HE'S THE BEST! I highly Tom Ryan.. What can I say, HE'S THE BEST! I highly recommend him if you are going to get any kind of service/maintenance done to your car. He will Tom Ryan.. What can I say, HE'S THE BEST! I highly recommend him if you are going to get any kind of service/maintenance done to your car. He will take good care of you from getting you the most convinient appt time to getting you out as smoothly as possible with a nice clean loner car. No matter what the situation you have going on with your car, he makes it that much more comfortable helping you resolve the issue. He is great and good at what he does. He knows what he is doing so you can definitely trust him with your car. Go to him, Lexus of Cerritos, TOM RYAN in the service department!!! More