Lexus of Cerritos

This dealer always make you feel special and comfortable. I love going there and I know they will take care of me. If you haven't had anything to eat they will feed you. They provide drinks also. You are I love going there and I know they will take care of me. If you haven't had anything to eat they will feed you. They provide drinks also. You are always greeted by name as if they are your family. More

Wonderful staff at this Lexus dealership. Will return for more service. Tom Ryan is someone you can really trust in any service department. The coffee and donuts are a nice touch. for more service. Tom Ryan is someone you can really trust in any service department. The coffee and donuts are a nice touch. More

We had an excellent car buying experience with Lexus of Cerritos. Our salesman Kevin Cao was great and very knowledgeable about Lexus products and the cars we were interested in test driving. The thing we Cerritos. Our salesman Kevin Cao was great and very knowledgeable about Lexus products and the cars we were interested in test driving. The thing we really liked about Kevin is that there was no pressure, easy going and very professional. He and his managers made the experience from start to finish a great experience. Even price negotiations was pleasant, professional and productive. We left with a great deal on the car we really wanted! Thank you Lexus of Cerritos & Kevin Cao. You guys are great and we look forward to buying our next Lexus at your dealership. 5 Stars!!! More

I would like to congratulate you in having such a proffesional sales person, I never felt pressure of push to purchase a car. Mr. Thompson, gave me all the time necessary to make a choice and took proffesional sales person, I never felt pressure of push to purchase a car. Mr. Thompson, gave me all the time necessary to make a choice and took time to explain to my husband and I every single detailed we had a question on. Thank you, so much for a wonderful experience with Lexus of Cerritos. I defenetly will recomend our friends and family to check Lexus of Cerritos before going any where else to purchase a vehicle. Sincerely, Socorro Gutierrez More

My experience with Cleo has been excellent. I am grateful that he has assisted me with such professionalism and care from our initial conversation up until as recently as yesterday. He answered my grateful that he has assisted me with such professionalism and care from our initial conversation up until as recently as yesterday. He answered my questions thoroughly and honestly. He told me what he was going to do in terms of research and he did it promptly. In fact, he got back to me with relevant information much sooner than I thought he would be able to. Simply stated, all along this process, Cleo has exceeded expectations. I get the sense that Cleo takes his profession very seriously. Unfortunately, car sales reps are often characterized as pushy and selfish. Cleo's actions clearly could not be characterized as such. Yes, he wanted to help me get the car that was right for me and perform his professional obligation which is to sell cars, but it never seemed like he was willing to say anything or do anything just to "close the deal". He acted with integrity throughout the process. For that and so much more I am grateful. I am thankful for Cleo’s professionalism, his warm and engaging personality, his attention to detail, his follow through, his accessibility and commitment to excellent customer service. Job well done! More

Attempted to deal with internet sales. Would not provide any help on sales continually demanded that I come down in person? Kind of defeats the concept behind internet sales department! Made me look at a any help on sales continually demanded that I come down in person? Kind of defeats the concept behind internet sales department! Made me look at a different dealers and manufacturers completly. Way to go internet department. More

Shopping for a car can be very stressful, but my salesperson made it very easy for me. I knew what color I wanted, which was Frost Glacier Mica, which is a hard color to find. Most dealership said salesperson made it very easy for me. I knew what color I wanted, which was Frost Glacier Mica, which is a hard color to find. Most dealership said they cannot get this color. One person from another dealership even said they do not have this color anymore for 2011.. which was a lie! Kevin Cao the Sales expert made it easy by finding the best price for me. I got my car the very next day! He was great and friendly, he seems to love his job and selling being very enthusiastic and professional at the same time. My mom got along really well with him also. If you have a Lexus car in mind.. come to cerritos! Go to my sales representation Kevin Cao, you will not regret it! More

The service was great everything went extremely well. Cleo was superb, he explained everything to me about my new car. He walked me through every step and answered all my questions with confidence. I wi Cleo was superb, he explained everything to me about my new car. He walked me through every step and answered all my questions with confidence. I will definitely return to this dealership in the future and refer my friends and family. I left completely satisfied with my purchased, thanks Cleo for everything. More

I went to the dealership to purchase a used lexus. I ended up getting a deal on another model car. There was a few things that needed to be fixed on the car. They took the car for a few days and gave me ended up getting a deal on another model car. There was a few things that needed to be fixed on the car. They took the car for a few days and gave me a loaner car. Everything that was promised was taken care of as promised. Cleo the saleperson was very nice and professional. I really enjoyed my experience with him. I will look for him next time I am lookimg to buy. The finance person was very efficient. I was not in finance for hours like most dealership. Overall, I would had a good experience. More

Salesperson Cleo Williams was excellent - answered all questions, gave me all the time I needed and flexible on price. He even called after I had the car a few days to ensure that I had no questions about questions, gave me all the time I needed and flexible on price. He even called after I had the car a few days to ensure that I had no questions about my new hybrid vehicle and gave me his cell phone number to call him in case I had questions in the future. Entire experience would have been perfect except that once I decided to finance the purchase, I was turned over to the finance person and subjected to high pressure tactics and repeated efforts to get me to purchase additional options like extended maintenance and paint protection. Although I said no several times, he persisted and wasted a lot of my time and almost turned a good car buying experience into an unpleasant one. However, I still rate the overall car buying experience as " good" despite this issue and so far I am very happy with my purchase. More