Lexus of Cerritos

I took my Rx450h last week (3/12/24) to be inspected for a recurring fault where the car would not start correctly and a message on the dashboard that said "hybrid systems has stopped" was displayed. They a recurring fault where the car would not start correctly and a message on the dashboard that said "hybrid systems has stopped" was displayed. They told me they checked it and that no fault was shown, commenting it was the 12v battery that was damaged, which it has been used for less than a year. For that inspection they charged me $300 dollars and the report only says the car is fine, and I need to changed the battery, but they did not mention anything about the hybrid system, which is the main failure message that the car presents and was what I very specifically told them I wanted them to check, since the car is still under warranty for the hybrid system. Very disappointed with the customer service and the work the mechanic did on my car. More

I recently purchased NX250P from Lexus of Cerritos and I must say, it was an exceptional experience from start to finish. From the moment I stepped onto the lot, the staff was incredibly welcoming and atten must say, it was an exceptional experience from start to finish. From the moment I stepped onto the lot, the staff was incredibly welcoming and attentive. They patiently listened to my preferences and guided me through the various options available. What truly impressed me was their professionalism and transparency throughout the entire process. They were honest about the features of each car and helped me find the perfect fit for my needs and budget. The quality of their vehicles is top-notch, and I felt confident in my decision thanks to their thorough explanations and guidance. Overall, I highly recommend this dealer shop to anyone in search of a reliable and trustworthy place to purchase a car. Their dedication to excellence and customer service sets them apart, and I am truly grateful for the wonderful experience. Thanks to Paul Kim for making this process smooth and enjoyable. More

I purchased RX350h last week from LEXUS of Cerritos. I have bought cars from other dealers (such as Honda, Nissan, Chevy, Dodge, Toyota, MBZ) but it is my first experience has no hassle, no rush but ex I have bought cars from other dealers (such as Honda, Nissan, Chevy, Dodge, Toyota, MBZ) but it is my first experience has no hassle, no rush but excellent attitude and professional service both from sales person and finance. If I do hear anyone to buy Lexus, I would recommend them Lexus of Cerritos. If you need a Lexus, come to this place. More

I bought a new car and thank you so much for bringing it to me even though it was raining. He was kind and made a very good impression. to me even though it was raining. He was kind and made a very good impression. More

Great customer services. I purchased my new RX 350h here. The manager Val and salesman David are great to deal with. Because I don't have time to stay after purchased, David I purchased my new RX 350h here. The manager Val and salesman David are great to deal with. Because I don't have time to stay after purchased, David came to my house later that day and explained to me all features of the new vehicle. Thank you David for your services. You should be rated 6 stars instead of 5. More

I've enjoyed doing business here both times I bought from them. Pricing on the cars good, the buying process is easy, and I left with a great deal on my new car. I will go back here again because of the exc them. Pricing on the cars good, the buying process is easy, and I left with a great deal on my new car. I will go back here again because of the excellent customer service and high quality vehicles. More

Good service and answers all my questions the price of the car lowered than compared the another dealer, thanks to help me bought the tx350 the car lowered than compared the another dealer, thanks to help me bought the tx350 More

Service is good and quick. I got my extra keys. He scheduled my next appointment so i dont miss my coverage. I got my extra keys. He scheduled my next appointment so i dont miss my coverage. More

The place is clean, friendly staff, efficient process, and the sales person was very knowledgeable about the products. and the sales person was very knowledgeable about the products. More

We worked with Chris Hung at Lexus of Cerritos. Chris was informative and patient and answered all our questions. He answered our texts and phones calls promptly. Chris was not pushy, he just want Chris was informative and patient and answered all our questions. He answered our texts and phones calls promptly. Chris was not pushy, he just wanted us to get the right car. We actually really liked Chris, his personality fit ours and we had an enjoyable time with him. We are very happy with our new Lexus 350. Chris also makes a good cup of coffee! More