Lexus of Cerritos

I had such a great experience at this Lexus dealership! Ukyo and Regie helped me get my Lexus RX350 with the exact trim and interior I wanted, and I couldn’t be happier. They stayed in touch with me throug Ukyo and Regie helped me get my Lexus RX350 with the exact trim and interior I wanted, and I couldn’t be happier. They stayed in touch with me throughout the process and updated me daily until the vehicle arrived at the dealership. The service was excellent, and they truly made the experience stress-free. We’ll definitely be working with them again in the future! More

Highly recommend. They helped through the whole process and kept me updated. Thank you so much! They helped through the whole process and kept me updated. Thank you so much! More

Bryce and Elmeera were exceptionally helpful through the entire leasing experience. highly recommended them both. Thank you!!!! entire leasing experience. highly recommended them both. Thank you!!!! More

Kevin was great and helpful. We had a great experience with Lexus of Ceritos. Thank you. We had a great experience with Lexus of Ceritos. Thank you. More

Very pleased with the overall service the team members were very happy and friendly and they took the time to get me into the car I wanted were very happy and friendly and they took the time to get me into the car I wanted More

Everyone is always so pleasant , when I call they ask if there is rep I want to work with but due to such a great service I m open to go with everyone as they all treat equally great. there is rep I want to work with but due to such a great service I m open to go with everyone as they all treat equally great. More

The waiting area is very large, clean, and quiet. The man who helped me was very professional. The car was done an hour before the expected time. Great experience overall, and what I would expect fro The man who helped me was very professional. The car was done an hour before the expected time. Great experience overall, and what I would expect from Lexus. More

Swift service. Was originally told the wait would be 2 hours but they were able to finish in about an hour. Very surprising! Was originally told the wait would be 2 hours but they were able to finish in about an hour. Very surprising! More

The service contact was very polite and professional. He shared openly with me on the suggedted needs for my vehicle for the service my vehicle needed. He also listened to to my issues and concerns well He shared openly with me on the suggedted needs for my vehicle for the service my vehicle needed. He also listened to to my issues and concerns well and understood my purpose for coming there for this 45,000 mile service. More

False ‘160-Point Inspection’ – Major Issues Ignored Changing my rating from 5 stars to 1. The purchase process itself was excellent, but the problems started the moment I drove off the lot. Ignored Changing my rating from 5 stars to 1. The purchase process itself was excellent, but the problems started the moment I drove off the lot. The steering wheel wasn’t straight, the wheels were out of alignment, and the car — which was advertised as a “160-point inspected pre-owned” vehicle — was covered in water corrosion. Their only proposed solution was for me to drive the car 500 miles back to them, which is completely unreasonable. To make matters worse, the manager has since started ignoring my emails. At this point, it’s clear they don’t genuinely care about customers. My car now looks terrible with the corrosion, and the steering wheel pulls like something from a sub-$10k car. I truly hope other buyers don’t have to go through this, but if you’re shopping for a used car, I strongly recommend avoiding this dealership. More