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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,929 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,929 reviews

November 16, 2023

I have come to expect and always receive the highest level of customer service and attention to detail form the service department. This applies all the personnel I have encountered from the scheduler, More

by chavarrie07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 18, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2023

Regie was very helpful and spent time introducing us to the features of the vehicle. More

by eburkeix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Regie Diez
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Nov 18, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2023

Love bringing my vehicle to this location, everyone is very welcoming and professional and they always keep me updated on my vehicle. Wouldn’t take my car anywhere else, I highly recommend Lexus of Cerrit More

by Yesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Nov 18, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 18, 2023 -

Yesi responded

Will do, thank you! ;)

November 15, 2023

Erik Ucelo provided excellent customer care and professionalism. Erik is a valuable asset to Lexus of Cerritos. More

by avery.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Ucelo
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Nov 15, 2023 -

avery.hall responded

Erik Ucelo provided excellent customer and professionalism. Erik is a valuable asset to Lexus of Cerritos.

Nov 17, 2023 -

Lexus of Cerritos responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 13, 2023

Joseph inservice department fast and on time best service always will come back for the next services More

by ratana keat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Nov 16, 2023 -

Lexus of Cerritos responded

Hi Ratana, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 13, 2023

Amanda provided great customer service and was very helpful. She called as soon as my vehicle was ready. More

by Arenyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Nov 16, 2023 -

Lexus of Cerritos responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

November 12, 2023

Rosel is very attentive and clear with his communication on giving expectations for your vehicle. More

by jelias1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosel
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Nov 16, 2023 -

Lexus of Cerritos responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you need more help, our team is available to talk -- safe travels!

November 10, 2023

I was disappointed with this dealership when they told me they could not remove the hard water stains on the new Lexus that was delivered to me. More

by Jim
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Paul Kim, Moon Kim, Brian Walker
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Nov 10, 2023 -

Jim responded

Everyone at this dealership has been courteous and respectful towards me.

November 09, 2023

Christian is not being very helpful regarding a question I have after spending 50k on a used lexus. Very poor customer service More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
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Nov 11, 2023 -

Lexus of Cerritos responded

Hi Tim, we are deeply disappointed by your experience at Lexus of Cerritos. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 263-7857 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

November 09, 2023

Lexus of Cerritos if FIRST CLASS - I worked with Christopher Li and he was very professional and attentive. No pressure sales. My overall experience from the inquiree in a vehicle to the signing was More

by JackieB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Li
Report | Print
Nov 12, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

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