Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,954 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
Contact Dealership
View Awards

18800 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

Showing 1,954 reviews

June 24, 2023

Service manager Alex Cruze is courteous, listens and takes notes, is professional. Service options were shown, but never sails pitched or pressured. I had a very comfortable 30 thousand mile service L More

by lharlan-57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Cruze
Report | Print
Jun 27, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 23, 2023

Been doing service for my cars here for 6 years and always have a good experience with the staffs More

by sotheareathsim
Recommend Dealer
Yes
Employees Worked With
Joshua Flores/ Pete Phat
Report | Print
Jun 27, 2023 -

Lexus of Cerritos responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Cerritos. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

June 22, 2023

Lexus of Cerritos is a very busy place and I can see why but I wish they had more people in the service department to speed things up More

by Gilbertco
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Avila
Report | Print
Jun 26, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

June 22, 2023

My go to advisor has always been Jonathan Deras. Since he no longer was available at the Cerritos location, I went with the advisor Joshua Flores. Mr. Flores exceeded my expectations in the way he h More

by Leticia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Flores
Report | Print
Jun 26, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 21, 2023

Took longer than expected. Too 2 hours more than I was told to be done More

by Hrdemelo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jun 26, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 21, 2023

My service representative was Richard Neilson, who answered many questions with patience, professionalism, and verifications. He was the only service rep. who I felt was very transparent, honest and More

by Marion LS
Recommend Dealer
Yes
Employees Worked With
Richard Nielson
Report | Print
Jun 26, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2023

All persons treated well and prompt in their job, completing their worldly on time. I’d recommend to all. More

by Thomas H Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clameron Moffat
Report | Print
Jun 23, 2023 -

Lexus of Cerritos responded

Hi Thomas, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 20, 2023

The service rep professional staff Pete Phavannak was just that - very professional, courteous, knowledgeable, and up front in helping me with servicing my vehicle. More

by Liem Whatley
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pete Phavannak
Report | Print
Jun 23, 2023 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us, Liem! Feel free to stop by if you ever need any more help.

June 19, 2023

Rosel Leo Samala Service Advisor went above and beyond. I was nervous because I did not know what was wrong. He made sure I was comfortable and explained everything with great knowledge. More

by mmacdoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda and Rosel Leo Samala
Report | Print
Jun 22, 2023 -

Lexus of Cerritos responded

Hi, we're so glad that we were able to go above and beyond your expectations! Drive safe, and we'll see you on the road.

June 19, 2023

Brought my car in for my maintenance asked for an item never received it. They never took care of my recall. I have been calling and asking to speak to a manager for over a week and no one has returned my More

by Kvitale1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Jun 22, 2023 -

Lexus of Cerritos responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

1
...
60
61
62
...
196