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Lexus of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.8
1,916 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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18800 Studebaker Rd

Cerritos, CA

90703

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Showing 1,916 reviews

March 13, 2023

Pleasure to give service to Cerritos lexus dealer. Every staff say hi and smile when crossing Will recommend friends and members Advisor Phat is very nice and professional More

by Hientran42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Phat
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Mar 17, 2023 -

Lexus of Cerritos responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2023

Our service representative was very knowledgeable and helpful. The car was finished at the time promised and the car was returned to us washed and clean. More

by Gwlexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lunney
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Mar 17, 2023 -

Lexus of Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2023

Once again Alex Cruz in Service dept has provided excellent customer and deserves as pay raise. More

by HandsomDevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz, Service dept.
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Mar 17, 2023 -

Lexus of Cerritos responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 13, 2023

Reggie was super helpful and overall great experience shopping for a vehicle. Reggie answered all my questions. Thanks again! More

by Manuelt1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
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Mar 18, 2023 -

Lexus of Cerritos responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 12, 2023

Active customer service, amazing support by the service advisor.I was advised on more information about my services then the sales representative. This type of support should be conducted in all areas of L More

by lizpalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 14, 2023 -

Lexus of Cerritos responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 10, 2023

My service advisor Tony is absolutely the best! !! I bring my car to this dealership because of him. I have had other advisors that did not keep me up to speed on my service, did not call me bac More

by Thekings212004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 13, 2023 -

Lexus of Cerritos responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Cerritos. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 09, 2023

Service manager Pete Phat did a wonderful job. First person at this dealership that was real. More

by Antoinette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Phat
Report | Print
Mar 13, 2023 -

Lexus of Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.

March 08, 2023

Great Team Courteous and Friendly! Excellent Customer Service! Specially Pete Phat Assistant Service Manager!!! Excellent! More

by fatimajoypaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Phat Assistant Service Manager
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Mar 08, 2023 -

fatimajoypaz responded

Excellent Customer Servive

March 08, 2023

Thanks to our sales person Stephen we had a great experience with recommend to family and friends. He was very informative and patient patient and kind. Thanks. More

by Pmac696969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven. Huh
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Mar 12, 2023 -

Lexus of Cerritos responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 07, 2023

Simple brake fluid flush took 3. 15 hrs of waiting.My appointment was scheduled 0830am but still took long. The waiting room was clean and have free refreshment. But the wait was wa More

by Ebreo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jothanan
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Mar 10, 2023 -

Lexus of Cerritos responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 263-7857 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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